How to connect
We'll help you every step of the way
Connecting to the nbn™ network is a two step process. nbn™ delivers the network
to your area, and installs their equipment at your place before a service provider,
like us, completes the process.
The government’s commitment to delivering the nbn™ network includes the standard
installation of technology by nbn™ at your place at no cost to you. When the nbn™ network
arrives in your area, if you choose us as your provider, we’ll help organise the connection at your property.
Do I have to get connected?
Telstra’s existing copper network will eventually be switched off, and everyone will have to change their home phone and internet service to the nbn™ network . All our current home broadband plans and bundles are nbn™ network-compatible, meaning that you’ll be ready for fast internet when the nbn™ network arrives in your area, so whether the nbn™ network is already there, or is still on its way, we have a plan or bumper entertainment bundle for you.
What kind of connection do I need?
Depending on where you live, nbn™ will connect your property to the network using one of a variety of technologies. When the nbn™ network rollout reaches your area, nbn™ will let you know which technology will service your area.
Choose to connect to the nbn™ network with us and we'll help you with the rest.
Your installation options
Once your property is connected to the network by nbn™, we send you all the installation information
you need to set up your Telstra Gateway. The Telstra Gateway is a Wi-Fi router which links
the devices at your place to your new network connection. Choose from:
Tech savvy? We send you the equipment and instructions for you to install it yourself. Follow the simple steps in this video to self-install:
Want ongoing help? Let us arrange your installation and provide ongoing support and advice. $15/mth for 12 months. Min cost $180.
In special cases, we arrange your professional installation at no extra cost, so if you’re a priority assist customer with a diagnosed life-threatening medical condition, we’ll make sure your phone line is connected to the new network.
Find out more about the nbn
See where the nbn™ network is available and where it's coming next.
Questions about the nbn™? We can help
Find a Telstra store
The store locator can help you find a Telstra store that is close to you.