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Frequently asked questions



How do I buy or sell Telstra shares?

To buy Telstra shares you must do so via a broker as Telstra cannot sell shares directly to investors. If you wish to engage a broker to buy or sell Telstra shares the ASX offers information on how to find a broker. Please refer to their website.

If you wish to sell your shares (and you do not have a broker) you can go through Link Market Services (Telstra’s share registry). Link offer a share sale facility to issuer sponsored shareholders (denoted by a Security Reference Number or SRN) who want to sell their entire shareholding. You can contact Link on 1300 886 677 or email telstra@linkmarketservices.com.au to arrange for share sale forms to be mailed to your registered shareholder address. Link's website also offers information about their share sale facility. If you are sponsored by a participant (denoted by a Holder Identification Number or HIN) you will need to contact your sponsoring participant or broker.

You should seek your own professional advice before deciding to buy or sell shares.

How do I buy shares if I am in the US?

There are a number of options.

1. Contact your local stockbroker. A US broker should be able to help you buy international shares.

2. Contact an Australian stockbroker (see above for information on how to find a stockbroker).

3. Purchase shares through the American Depositary Receipts (ADR) program. For more information on ADRs click here.

Please note that we do have restrictions on foreign shareholding in Telstra. For more information see here.

You should seek your own professional advice before deciding to buy or sell shares.

How do I access or update my shareholder information online?

Shareholders can easily manage their shareholding online at www.linkmarketservices.com.au/telstra. Shareholders require their SRN or HIN and postcode for access and then can view and update information under the following menus:

Holdings – for transaction history, holding balance, holding value and the latest closing share price.

Payment and Tax – for dividend payment history, tax information, payment instructions and TFN details. Individual shareholders can update their bank details under this menu. Joint and/or Company shareholders are required to download, print and sign the direct credit form located under this menu option and return the form to the share registry.

Communication – to update postal and email addresses and become an e-Shareholder. You can also change communication options here - for example elect to receive all communications electronically, or hard copy dividend statements and electronic for all other communications. Please note, shareholders who are broker/CHESS sponsored must contact their sponsoring broker to change their address. Joint and/or Company shareholders are required to download, print and sign the change of address form located under this menu option and return the form to the share registry.

I receive more than one copy of shareholder mailings. Why is this?

It is likely that you have more than one shareholding. If you purchased shares on different occasions, this can result in duplicate shareholdings in your name. If you find that you are receiving unnecessary duplicate mailings, please email our share registry on telstra@linkmarketservices.com.au, who will assist you in consolidating your holdings.

How do I administer a deceased estate?

Link Market Services provide a range of services to assist you with dealing with a deceased estate. Please contact Link on 1300 303 991 for assistance or refer to their website.


When are your next financial results announced?

Our full year results and half year results are generally announced in August and February respectively. Refer to our key dates and events page for exact dates.

Where can I find info on Telstra's historical share prices?

Refer to our share price page.

Where can I find information on Telstra's dividends?

Refer to our dividend page.

What is Telstra's dividend policy?

The Telstra dividend policy is to pay a fully franked ordinary dividend of between 70 to 90 per cent of underlying earnings from FY18.

In addition to the ordinary dividend, we intend to return in the order of 75 per cent of future net one-off nbn receipts to shareholders over time, via fully franked special dividends.

When will I get my next dividend?

Telstra usually pays two dividends each year; interim dividend and final dividend. The current year's dividend announcement dates, ex-dividend dates and payment dates are available on our key dates and events page.

What is meant by ex-dividend and record date?

These terms relate to how a company determines a dividend.

‘Ex-dividend' is a date after a dividend is declared from which buyers of shares are not entitled to receive the last dividend declared. Therefore when Telstra's share price is quoted 'ex-dividend', the dividend belongs to the seller, not the buyer. If you buy shares prior to the ex-dividend date, then you are entitled to the recently announced dividend. This is known as going ex-dividend. Before this date the shares are said to be cum-dividend. The market price will reflect whether the shares are 'cum' or 'ex' the dividend entitlement. The ex-dividend date can be found on the key dates and events page.

'Record date' is the date used to determine the shareholders on the register who are entitled to receive the dividend and the number of shares on which it will be paid. The record date is the date where all changes to registration or banking details must be made for them to apply to the relevant payment.

What are franking credits?

The basis of the imputation system of company taxation is that Australian shareholders who receive assessable dividends from a company are entitled to a tax offset (or refund) for the Australian tax paid by the company on its income. It is called an imputation system because Australian tax paid at the company level is imputed to the shareholders of that company. The Australian company tax paid is allocated to shareholders by way of imputation credits, also known as franking credits, attached to the dividend, ie. such distributions are called franked distributions.

In effect imputation prevents double taxation at the company and shareholder levels. The Australian company tax rate is 30%. If your marginal tax rate is less than 30%, you will not have to pay tax on the dividend and may be entitled to receive some of the franking credits back as a tax refund. If your marginal tax rate is greater than 30%, then you will have to pay the difference between the company tax rate and your marginal tax rate.

For further information, please refer to the ATO website.

How do I participate in the Dividend Reinvestment Plan (DRP)?

Refer to our dividend reinvestment page.

If I am already participating in the DRP, is it necessary it to contact Telstra to advise continuing this procedure?

A DRP instruction remains in place until the shareholder makes a variation or cancellation. If the company decides to suspend or cancel the DRP, all shareholders' instructions would be suspended and in this instance we would communicate to all shareholders in writing.

Is the DRP available to shareholders outside of Australia?

The DRP is available to Australian and New Zealand residents only.

What happens if I don’t provide bank account details to receive my dividends?

Telstra pays dividends to Australian or New Zealand bank accounts by direct credit.

Under Telstra’s Constitution, if a shareholder has not supplied banking details to receive their dividend by direct credit, the dividend, and each subsequent dividend, will remain in a holding account for a minimum of 11 calendar months. During this time Telstra will write to the shareholder (at the address held on the share register) and ask for bank account details to be supplied.

If Shareholders do not supply bank account details by the requested date, please refer below:

a) Australian Shareholders will have their dividend reinvested (after deducting reasonable expenses) into additional Telstra shares to be held in the shareholder’s name.

b) New Zealand shareholders will have their dividend paid to the unclaimed monies department of the Victorian State Revenue Office.

How do I provide my bank account details?

a) Australian shareholders can supply their bank account details as follows:

• Go to www.linkmarketservices.com.au/telstra

• Enter your HIN/SRN and postcode

• Enter the Security Code displayed on screen and read and accept the terms and conditions

• Select Login

• Select the Payments & Tax menu option followed by Payment Instructions

• Enter your bank account details and select confirm

Once banking details are recorded, any dividends yet to be transferred will be paid by direct credit within 11-16 business days and future dividends will also be paid to this account.

Shareholders who have an enquiry regarding this, please contact the Australian Share Register on +61 1300 88 66 77 or telstra@linkmarketservices.com.au.

b) New Zealand shareholders can provide their bank account details follows:

• Go to investorcentre.linkmarketservices.co.nz (enter TLS in the Issuer name box) and securely access your Telstra shareholder account by using your CSN/HRN

• Selecting the Payments & Tax menu followed by Payment Instructions

• Enter your bank account details and select confirm

Once banking details are recorded any dividends yet to be transferred will be paid by direct credit within 20 business days and future dividends will also be paid to this account.

Shareholders who have an enquiry regarding this, please contact the New Zealand Share Register on 0800 835 787 or enquiries@linkmarketservices.co.nz.


How can I obtain a Telstra Annual Report?

You can view or download a pdf version here. If you would like a hard copy of the report, please contact Investor Relations at investor.relations@team.telstra.com


What is an Annual General Meeting (AGM)?

Each year, we conduct an AGM which provides shareholders with an opportunity to hear presentations from the Chairman and CEO about the operations and performance of the company and the outlook for the year ahead. It also provides an opportunity for shareholders to ask questions of the Board, management and the auditor generally on the items of business.

All shareholders are invited to attend and are provided with a Notice of Meeting (NOM) describing the items of business and the resolutions that shareholders will vote on. Attached with the NOM is a personalised voting form which allows shareholders who are not attending the meeting to either lodge their vote directly, or appoint a proxy or nominee to vote on their behalf.

What are the dates and location of our next AGM?

The AGM is generally held in October each year. Please check the AGM page for exact dates and location.

What if I am unable to attend the AGM?

A personalised voting form is included with the Notice of Meeting which allows shareholders who are not attending the meeting to either lodge their vote directly, or appoint a proxy or nominee. This person will be able to attend the meeting, to speak and to vote on your behalf. Your proxy can be the Chairman of the meeting, or any other person you choose. That person need not be a shareholder of Telstra. The AGM will also be webcast here.

How do I find out what happened at the AGM?

The webcast of the AGM will be streamed live and will be able to be viewed post the AGM. The results of the AGM, speeches and presentations will be lodged with the ASX and will also be posted on our website after the event, and for shareholders who have provided us with their email address, the results will be emailed.


What are American Depositary Receipts (ADRs)?

American Depositary Receipts (ADRs) are negotiable US securities issued by a depositary bank (currently Deutsche Bank Trust Company Americas) that represent ownership of a company's publicly traded ordinary shares. ADRs enable American investors to acquire and trade foreign securities with reduced hassles regarding differing settlement timetables and other problems typically associated with investing directly in overseas equity markets. ADR's are created when a broker purchases a non-US company's shares on the home stock market of that company and delivers those shares to the depositary bank's local custodian bank, which then instructs the depositary bank to issue ADRs to American investors.

ADR holders are entitled to dividends payable on the underlying share and to have these paid in US dollars.

For more information on the Telstra ADR program click here.


Where is the Company’s registered office?

Level 41, 242 Exhibition Street

Melbourne Victoria 3000 Australia

Company Secretary: Sue Laver

Email: companysecretary@team.telstra.com


Can shareholders receive a discount on Telstra products and services?

Telstra has examined shareholder discount and reward programs a number of times. These programs are very expensive to administer and would constrain our ability to offer programs to all of our loyal customers and shareholders.

Our Telstra Thanks program aims to deliver an exciting loyalty program which focuses on offering things that are valued highly by our customers and employees. Details of this program can be found at www.telstra.com/thanks


How can I stay informed about Telstra? 

In addition to our Investor centre, you can access information on our Telstra.com website, and on our social channels including FacebookTwitterInstagramLinkedInTumblr and Google+. We also have a news and ideas hub, Telstra Exchange, where you can access news, insights and opinions around the way we use technology to connect.