If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

You must provide us with accurate and current information about your service. If you are planning to move, contact us to discuss transferring your plan to your new address.

You are prohibited from installing or using a kit on a moving vehicle or vessel (e.g., cars, vans, RVs, boats) or aircraft or anywhere other than the home which the service is registered at. 

To check your usage for your voice service or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

You must comply with Starlink’s Acceptable Use Policy (as amended from time to time) located at tel.st/starlink-use.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b) If you don’t like the changes or the new plan, you can cancel your plan.  

You can find the Communications Alliance Broadband Education Package, a guide to help consumers understand broadband technologies, at this link: https://www.commsalliance.com.au/BEP

When you start your plan, you will be charged for the first month when you place your order. 

You make an initial payment when you order this plan. The monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms