The Managed Cyber Security – Check Point Harmony service is a service that Telstra provides to a customer to remotely manage and support the customer's selected Check Point Harmony cyber security products (Endpoint, Mobile and Email & Collaboration) that are separately obtained by the customer from Telstra. 

The service also includes a service desk providing proactive support through proactive raising of service requests for identified events, and also reactive support for your service requests reported to the service desk for your Check Point Harmony products.

You can order this service if:

• you are a Telstra business customer with an ABN;
• you have separately obtained the Check Point Harmony products from Telstra; and
• you meet Telstra's technical and other requirements, as updated from time to time.

You acknowledge and agree that extended hours support is only available at certain locations.

The charges for your service depend on the quantity of Check Point Harmony products that are managed through the service. Refer to the Plan Cost table above for standard service charges.  All charges are monthly charges and are billed in arrears.  Early termination charges do not apply.

Detailed service elements are set out in the Service Description and summarised in the table above.

Additional charges (eg., call out fees) apply for service functions and elements that are not included as part of the standard service elements.

Any additional services costs considered as non-standard service requests will be communicated to, and agreed by you, before we commence work.

The service is a remote service only. If site visits are required, call out fees will apply separately.

The service does not include complex services. If you ask Telstra to provide complex services, then we will provide you with the relevant charges for those complex services at the time you make such request.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methodsrmony products.

Use of this Service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government.

You’re billed in arrears for the minimum monthly charge.  Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit these criteria, you will be billed in arrears.

Please visit telstra.com.au/contact-us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us