This service provides you with an accredited IT professional who will assess, setup, install (either remotely or onsite) and commission a Network Device to connect to your business network.

The service aims to ensure your device is performing at its optimal level given your existing IT environment and business requirements.

You can order this service if:

• you are a Telstra business customer with an ABN; and
• your device passes a Hardware Readiness Assessment (see below); and
• you need 5 or less Network Devices installed.

If you didn't buy your network device from Telstra, we may not be able to install it.  We'll assess your device and if we can't install it, we will let you know as soon as we can - generally before we start work.  We'll only charge you for our costs up to that point.  Please refer to the Service Description document given to you when you ordered the service for more information on supported devices.

Depending on your business needs and number of network devices, you can select from three service packages.  Detailed technical information for each Service Deliverable in the below table are available on our website or in the Service Description document given to you when you ordered the service.

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will cost extra.  Example of additional services and devices not included are:

• Devices:  The Service Minimum Cost does not include devices, cabling, or any other underlying equipment.
• Work outside standard packages:  Additional hours of work above the relevant packaged inclusion (to meet your specific requirements).
• Complex configurations (such as QoS - Quality of Service, traffic shaping, complex routing).
• Extra Site visits & Onsite Installation for non-Metro locations:  If more that one site visit is needed or your site is outside Metro region (60km or more from a capital city),  additional fees apply (see below).

Before we perform any service outside standard package inclusions for each network device, we will give you a quote for your confirmation.

Minimum service costs for each package are outlined above.  The minimum service cost you pay depends on the service package you select, whether you pay upfront or spread the cost, and any additional services you need.

You may cancel your service at any time before we start to work on your instructions.  You may be charged a cancellation fee of $190 (incl GST) to cover the costs of conducting Pre-Service Assessments.

All packages include a Metro onsite assessment visit.  Detailed deliverables for each Service engagement can be found in the Service Description.

CALL OUT FEES 

Call out fees are applicable to non-Metro locations if an onsite installation service is requested.  Work outside the standard Service package inclusions will attract additional fees, as separately agreed with you.  For further details on call out fees visit telstra.com.au/small-business/online-support/business-software/call-out-fee or speak to your Telstra Business Technology Centre representative.

If eligible, you can select from the folllowing payment options:

• Upfront Purchase:  Charges will appear as a once off amount on the first Telstra bill you receive after successful installation.   You must pay this amount to us within our usual credit terms.
• TBS Repayment Option (TBSRO):  Charges will be billed to you monthly.  These charges will be greater than if you paid upfront via the TBS Phone System outright purchase option.  You can choose to pay off your phone system over 3, 6, 9, 12, 24 or 36 months.

On the same day of each month you'll be billed in advance for TBS Care and TBSRO (where applicable).

• Direct Debit is our preferred payment method., you can set it up anytime at telstra.com/directdebit
• Electronic payments - Free.
• Payments made in person or by cheque - Extra $2.50 (some exemptions apply).
• Paperless bills are free.  A paper bill can be issued for $2.20 per copy sent (some exemptions apply).
  • Paper bills are issued unless you set up paperless billing.  Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

This is a summary only - the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com.au/customer-terms.