The Cyber Security audit is designed to understand potential opportunities to enhance cybersecurity practices within your organisation.  The review will examine your current cyber security applications, the data network, ICT hardware & software and user behavior.

A report with audit outcomes will provide our high-level view of the current state of your connected systems and recommendations on the course of action to help address or reduce key risks highlighted.  The recommendations include assessing future requirements in considerationof known business, external security threats and also help identify possible areas where a breach of data security could occur.

You can order this service if:

• you are a Telstra business customer with an ABN

Depending on your business needs, you can select from three packages.  Detailed technical information for each Service Deliverable in the below table are available on our website or in the Service Description document will be given to you when you order the service.

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will cost extra.  Examples of additional services & devices not included are:

• Any changes to the current environment
• Any changes due to findings
• Any legal advice on standards you need to comply with or extent of compliance.

Minimum service costs for each package are outlined above.  The minimum service cost you pay depends on the engagement type you select, the relevant group size, whether you pay upfront or spread the cost, & any additional services you need.

You may cancel your service at any time before we start to work on your instructions.  You may be charged a cancellation fee of $190 (incl GST) to cover the costs of conducting Pre-Service Assessments.

All packages are delivered as remote services only.  An onsite visit is available upon request with a chargeable callout fee.  Detailed deliverables for each Service engagement can be found in the Service Description for the relevant engagement type.

Call out fees are applicable if an on-site installation service is requested.  Work outside the standard Service package inclusions will attract additional fees, as separately agreed with you.  For further details on the call out fees visit telstra.com.au/small-business/online-support/business-software/call-out-fee or speak to your Telstra Business Technology Centre representative.

The audits are based on the number of customer nodes to be assessed.

If eligible, you can select from the folllowing payment options:

• Upfront Purchase:  Charges will appear as a once off amount on the first Telstra bill you receive after successful installation.   You must pay this amount to us within our usual credit terms.
• TBS Repayment Option (TBSRO):  Charges will be billed to you monthly.  These charges will be greater than if you paid upfront via the TBS Phone System outright purchase option.  You can choose to pay off your phone system over 3, 6, 9, 12, 24 or 36 months.

Subject to credit assessment, your requested payment option may be rejected.  If so, you may be requested to pay some or all the fees as upfront purchase.

On the same day of each month you'll be billed in advance for TBS Care and TBSRO (where applicable).

• Direct Debit is our preferred payment method., you can set it up anytime at telstra.com/directdebit
• Electronic payments - Free.
• Payments made in person or by cheque - Extra $2.50 (some exemptions apply).
• Paperless bills are free.  A paper bill can be issued for $2.20 per copy sent (some exemptions apply).
  • Paper bills are issued unless you set up paperless billing.  Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

This is a summary only - the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com.au/customer-terms.