You are eligible to take up a Cloud PBX Calling if you are a business customer, have an ABN, ACN or ARBN, and you’re billed directly by Telstra.

Cloud PBX Calling is only available to customers on PSTN / ISDN technologies, who are transitioning to the NBN Network.

Available on 12, 24, 36, 48 or 60-month terms. The term must align to the term of the corresponding Telstra Business System package.

To ensure you are still covered at the end of the minimum term your Cloud PBX Calling agreement will automatically be renewed month to month. You need to provide us with one month written notice to cancel.

If you chose to cancel during the initial or renewed minimum term for your agreement, we may charge you an Early termination Charge in accordance with your agreement.

Your minimum cost will depend on several factors including number of Cloud PBX Calling licences, SIP Connect trunks and Telstra Business Broadband plan you select. This includes add-ons and hardware you choose to select to complement your system. The minimum term that applies to your service will be set out in the agreement that you sign with us.

The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

If you have questions about your bill, technical support service or connection, please call us on 1800 994 761 or 1800 808 981 (TTY).

Complaints or disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”
• call your Account Representative if you have one.
• visit telstra.com/business/complaints

Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com.au/customer-terms/