Recycling matters to us

Recycling matters to us

We're serious about lightening our impact on the environment. This is why we've committed to recycling over 650,000 devices each year for a sustainable future.

Recycle your old device in store

Person dropping mobile phone into a phone recycling box

Telstra’s eCycle Program lets you recycle the items listed below in a safe, secure and responsible way. Just take them to your nearest Telstra store or MobileMuster drop off point

We’re working on expanding the program to collect other devices such as smart home devices and IoT devices (wearables, locators) and gaming consoles. For now, you can recycle these items through your nearest e-waste recycling station

  • Mobiles and tablets
  • Mobile batteries and chargers
  • Mobile wireless internet devices
  • Mobile accessories
  • Modems and Routers
  • Home phones
  • Smart watches and fitness trackers
  • VR headsets and accessories
  • Telstra TV set top boxes
  • UPS Power Supply for Telstra Smart Modems

Delete your data before you recycle

This a crucial first step in recycling. Be sure all data is permanently wiped from your device before it’s picked up or dropped off. The recycling process doesn’t include data wiping, only destruction.

Top tips before bringing or sending in a device for recycling

  1. Erase personal info

  2. Disable your phone

  3. Remove the SIM card

  4. Restore factory settings

Can't get in to a Telstra store?

Use our eParcel option to package the devices you have at home (up to 15kg) that have reached their end of life.

Organise my eParcel

Mobile Muster

We're a proud founding member of MobileMuster, Australia's government accredited mobile phone recycling program. Telstra's eCycle Program, powered by MobileMuster makes fast and easy work of recycling your old devices.

Turn your old device into credit

Another great way to help the planet (and earn yourself some extra bill credit) is to trade in your pre-loved phone, tablet or smartwatch. We'll give you an estimate of what your old phone is worth, and if it's eligible for the program, we'll add credit to your bill.

You must be a Telstra consumer or small business customer aged 18+ and have a post-paid service with us. Devices on Telstra Mobile Lease Plans are ineligible for trade-in.

Keep your eye on the environment

Our newsletter keeps you in the know about how we're using tech to act on climate change and connect communities – and how you can do your part.