Upfront Plan support

Paying for your Upfront Plan

You’ll pay for your Upfront Plan through AutoPay, a form of direct debit. Learn more.

Your new payment method: AutoPay

You’ll pay for your Upfront Plans via AutoPay. AutoPay is a form of direct debit that allows you to pay in advance for your services each month.

You won’t receive a bill for your Upfront Plans   

Since your Upfront Plan has a fixed monthly cost with no excess data charges, you won’t receive a bill for your Upfront Plans. Each month on your payment date, we’ll automatically charge the monthly cost of your services to your selected payment method—either a bank account or a credit/debit card.  This payment will cover you for the month ahead. You can manage your AutoPay payments through the My Telstra app or My Telstra in a browser.

If you have device repayments, Telstra One Number (TON), Upgrade & Protect or Foxtel from Telstra, these will be carried over to your new plan.

If you have any discounts on your current plan, they will be carried over and applied until they expire.

 

How does AutoPay work?

  1. You’ll get a reminder

  2. Your AutoPay payment date

  3. Device repayments

  4. Recurring bill for other services

Diagram illustrating a woman looking at her mobile phone

You'll make multiple payments in the first month

During the switch to Upfront Plans, you'll make multiple payments in the first month. Don’t worry – this will only happen once. These payments cover different billing periods:

  • A payment to finalise your old plan covering the previous billing period.
  • Your first AutoPay payment for the new Upfront Plan, covering the month ahead.

Payments for any separate subscriptions like Netflix, Kayo and Foxtel from Telstra will be charged through AutoPay on their original sign-up dates.

If you believe that this may cause financial stress, you can request a payment extension after you move to an Upfront Plan or explore our payment assistance options.

Frequently asked questions

Priority and financial assistance

If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.

 

If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.

If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.

Payments and billing


The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in the My Telstra app or My Telstra in a browser.

You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.

You can check your upcoming payment date in My Telstra.

We don't accept BPAY as a payment method for Upfront Plans on AutoPay. Your payment will not be processed if you use BPAY to pay for your Upfront Plans and services.

Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.

We're working on future options that will provide greater payment flexibility.

Yes, you can extend the next payment date for an Upfront plan or service. To do this:

  1. Sign into My Telstra and go to Payments;
  2. Select Manage your payments;
  3. Select Having trouble paying;
  4. Select Payment extension.

You can only extend consecutive payments if you’ve paid the previous extension in full.

Previously, your entertainment and Foxtel subscriptions were billed together with your other Post-Paid services.

We can't do this with AutoPay. So, these subscriptions will now be charged separately. Each month, you'll pay for each of your entertainment and Foxtel subscriptions on the same date you signed up for them.

Your Upfront Plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront Plan will still be issued with a monthly bill.  

You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.

Your monthly payments for Upfront Plans will be taken out of your default payment method (credit/debit card or bank account).

You can check or change your default account in the My Telstra app:

  • Select Payments 
  • Select Manage direct debit 
  • Select Update details 
  • Check the payment method that’s tagged as ‘default’ 
  • Choose the relevant account to change your default payment account.

 

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