You’ll pay for your Upfront Plans via AutoPay. AutoPay is a form of direct debit that allows you to pay in advance for your services each month.
Since your Upfront Plan has a fixed monthly cost with no excess data charges, you won’t receive a bill for your Upfront Plans. Each month on your payment date, we’ll automatically charge the monthly cost of your services to your selected payment method—either a bank account or a credit/debit card. This payment will cover you for the month ahead. You can manage your AutoPay payments through the My Telstra app or My Telstra in a browser.
If you have device repayments, Telstra One Number (TON), Upgrade & Protect or Foxtel from Telstra, these will be carried over to your new plan.
If you have any discounts on your current plan, they will be carried over and applied until they expire.
You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.
The AutoPay payment will align to your current monthly bill issue date or, if you already have services on AutoPay, to an existing AutoPay payment date and cover you for the month ahead. You can view your digital receipt in the My Telstra app.
If you've added a device on a repayment plan, the first device payment was paid on the day you signed up.
Your ongoing monthly device payment will be charged on the same day as your monthly plan payment date, once your device has been received.
You'll receive a separate bill for any other Telstra services that are not on an Upfront plan, like an internet service or accessories.
During the switch to Upfront Plans, you'll make multiple payments in the first month. Don’t worry – this will only happen once. These payments cover different billing periods:
Payments for any separate subscriptions like Netflix, Kayo and Foxtel from Telstra will be charged through AutoPay on their original sign-up dates.
If you believe that this may cause financial stress, you can request a payment extension after you move to an Upfront Plan or explore our payment assistance options.
If you’re a pensioner, we have a range of concession offers for eligible healthcare card holders or valid concession card holders. If you’re having difficulty paying or your circumstances have changed, you can explore our payment assistance options.
If you’re an existing Priority Assistance customer, your status will be retained and you don’t need to take any further action.
If you recently applied for Priority Assistance, you may receive new application forms when your plan changes. You don't need to do anything if you've already sent them back. If not, you still have 75 days to return them after the plan change date.
The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS from us asking you to pay manually in the My Telstra app or My Telstra in a browser.
You have 10 days to make a payment. If you don't make a payment, we will retry your AutoPay payment on day 9, one day before the service suspension begins on day 10. Check your preferred payment method is valid and has sufficient funds.
You can check your upcoming payment date in My Telstra.
We don't accept BPAY as a payment method for Upfront Plans on AutoPay. Your payment will not be processed if you use BPAY to pay for your Upfront Plans and services.
Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
Yes, you can extend the next payment date for an Upfront plan or service. To do this:
You can only extend consecutive payments if you’ve paid the previous extension in full.
Previously, your entertainment and Foxtel subscriptions were billed together with your other Post-Paid services.
We can't do this with AutoPay. So, these subscriptions will now be charged separately. Each month, you'll pay for each of your entertainment and Foxtel subscriptions on the same date you signed up for them.
Your Upfront Plan is paid upfront each month by AutoPay. Any mobile or fixed service that is not an Upfront Plan will still be issued with a monthly bill.
You may also receive a bill if you have accessories like a headset or watch as these are not billed upfront.
Your monthly payments for Upfront Plans will be taken out of your default payment method (credit/debit card or bank account).
You can check or change your default account in the My Telstra app:
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