JB Hi-Fi Mobile Upfront Plan support
We're moving you to JB Hi-Fi Mobile Upfront Plans
Moving to a JB Hi-Fi Mobile Upfront Plan means that:
- your new plan may have a different price or inclusions
- the way you pay will change.
What's happening?
After careful consideration, we're moving all your services to a new system. To simplify our services, we’re moving you to Upfront Plans on our new system. Your JB Hi-Fi Mobile Upfront Plan will have a different price and plan inclusions and exclusions to your current plan.
I'm in a contract. What does this mean for me?
If you're still within your contract period on your current plan, you can cancel without incurring an early termination or voucher cancellation fee. Our Upfront Plans are not in a contract, so once you move, you can change once a month or cancel your plan whenever you like.
Upfront Plan inclusions
-
60GB | $52/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
Unlimited standard national calls and texts
-
Unlimited international SMS and MMS
-
5G network access on compatible devices in selected areas
-
Download speeds for included data are capped at 250Mbps on our 4G and 5G network. Read more on plan speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
-
Transfer your existing number or get a new one. How number porting works
All for use in Australia -
-
120GB | $69/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
Unlimited standard national calls and texts
-
Unlimited international SMS and MMS
-
5G network access on compatible devices in selected areas
-
Uncapped 4G & 5G speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
-
Transfer your existing number or get a new one. How number porting works
All for use in Australia -
-
300GB | $99/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
Unlimited standard national calls and texts
-
Unlimited international SMS and MMS
-
5G network access on compatible devices in selected areas
-
Uncapped 4G & 5G speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
-
Transfer your existing number or get a new one. How number porting works
All for use in Australia -
-
25GB | $19/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
5G network access on compatible devices in selected areas
-
Uncapped 4G & 5G speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
All for use in Australia -
-
80GB | $49/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
5G network access on compatible devices in selected areas
-
Uncapped 4G & 5G speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
All for use in Australia -
-
200GB | $69/mth
Includes:
-
Month-to-month plan
-
Flexible, no lock-in contract
-
5G network access on compatible devices in selected areas
-
Uncapped 4G & 5G speeds
-
Data sharing with other JB Hi-Fi Mobile Plans. Available with up to 20 eligible plans on the same account for use in Australia.
All for use in Australia -
There are changes to the way you pay
Your new payment method: AutoPay
You’re currently using direct debit to pay for your plans, so you’ll now pay via AutoPay. AutoPay is a form of direct debit that allows you to pay upfront for your services each month.
You’ll no longer receive a bill
Each month on your payment date, we’ll automatically charge the monthly cost of your services to your selected payment method—either a bank account or a credit/debit card. This payment will cover you for the month ahead.
If you have Telstra One Number (TON), it will be carried over to your new plan.
How does AutoPay work?
-
You'll get a reminder
You'll get a reminder notification 3 days before your AutoPay payment is due for the Upfront Plan.
-
Paying upfront
Your AutoPay payment will be taken out on your payment date for the month ahead.
-
We'll send you an AutoPay receipt
We’ll send you a digital receipt once your payment has been processed. You can also view your digital receipt in the JB Hi-Fi Mobile app or JB Hi-Fi Mobile in the web view.
-
Separate payments for entertainment
You'll pay for your entertainment media services, like Foxtel Now, Netflix and Kayo via AutoPay once a month on the date you signed up for the subscription.
Here are some important things to remember:
New payment date
If you already use AutoPay for your JB Hi-Fi Mobile services, we'll keep using the same payment date. If you're new to AutoPay for your JB Hi-Fi Mobile services, your payment date will be changed as part of your update. Going ahead, this will be the date you'll be charged for your JB Hi-Fi Mobile upfront plans and services.
Please refer to your email or letter for the exact payment date for your JB Hi-Fi Mobile Upfront Plans.
Multiple payments in the first month
During the switch, you'll make multiple payments in the first month. Rest assured - this will only happen once and these payments are for different billing periods:
- A payment to finalise your old plan for the billing period that has just passed.
- Your first AutoPay payment on the new upfront plan for the month ahead.
We’re here to support you during this change
If you believe that this change may cause financial stress, you can request a payment extension after you move to an Upfront Plan.
Frequently asked questions
Manage your plan
You can sign into the JB Hi-Fi Mobile app with your Telstra ID username and password. You won’t be able to see your plan details in the app until you’ve moved to the JB Hi-Fi Mobile Upfront plans.
Download the JB Hi-Fi Mobile app for iOS devices, for Android devices or log into the JB Hi-Fi Mobile web to manage your services. With the app, you can:
- Check your plan details
- Check your monthly usage
- Pay your bill
- View upcoming or past payments
- Manage your payment method details
- Get help with an issue
- Use our chat to get help with an issue.
If these changes mean your plan will no longer suit your needs, you can explore other plans or cancel your service at your local JB Hi-Fi Mobile store.
The JB Hi-Fi Mobile Upfront Plan is not an eligible service for earning or redeeming Telstra Plus points. This means you'll no longer earn points when paying for your new JB Hi-Fi Mobile Upfront Plan. You can redeem your current Telstra Plus points until 31 January 2026. After this date, you’ll need an eligible Telstra service to redeem any remaining points that stay on your account until their expiry date.
You can view your points by signing in to your Telstra Plus account or using the JB Hi-Fi Mobile app.
You'll be able to redeem your Telstra Plus points until 31 January 2026. After this date, any remaining points will stay on your account until their expiry date, however you’ll need an eligible Telstra service to redeem them. Until 31 January 2026, you can visit the Telstra Plus Rewards Store to redeem your Telstra Plus points.
Currently, your service is charged as “JB Hi-Fi & The Good Guys Plans” on your bill. As part of our move to simplify our business, we’re moving all these plans onto our new JB Hi-Fi Mobile Upfront plans.
The pricing and inclusions across the JB Hi-Fi and The Good Guys branded plans are aligned as they are both part of the JB Hi-Fi Group.
Payments and billing
The AutoPay payment will be made on the same day every month. If the payment fails, you'll get an email and SMS asking you to pay manually in the JB Hi-Fi Mobile app.
JB Hi-Fi Mobile doesn’t accept BPAY as a payment method for upfront plans. Your payment will not be processed if you use BPAY to pay for your upfront plans and services.
If you have any remaining payments or refunds:
- you'll receive a refund cheque at your address in approximately four weeks on any applicable credits or refunds for more than $4.99 and up to $250.
- you'll need to contact us if your applicable credit or refund is less than $4.99 or more than $250.
- you'll need to pay any remaining roaming charges
You'll need to cancel your automatic recurring payments/direct debit set up.
Currently, you can only make full payments through direct debit on your nominated AutoPay payment date.
We're working on future options that will provide greater payment flexibility.
Yes, if you need to extend the next payment date for an upfront plan or service, sign into the JB Hi-Fi Mobile app and go to Payments. Choose your service to manage payments or request an extension.
Questions about upfront plans?
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.
Message us
We're here and ready to help.