Changes to Google Voice Activated Calling

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    From 26 September 2023, Google Voice Activated Calling will no longer be supported by Google. We'll disable it for customers from 15 September 2023.

    No Google Home or Google Nest devices will support Google Voice Activated Calling. This includes:

    • Speakers: Google Home, Google Nest Mini (2nd gen), Google Home Mini (1st gen), Google Home Max, Google Nest Audio, Google Nest Wifi point.
    • Displays: Google Nest Hub and Google Nest Hub Max.

    Frequently asked questions

    From time-to-time Google and their partners may add or remove features. At this time, it has been determined that Google will remove the ability to make and receive calls through all phone service partners. Therefore, Telstra is no longer able to offer this feature.

    We removed the ability to enable this feature after 29 May 2023. Anyone who signed up before then can keep using it until 15 September 2023.

    You can disable it any time through the Call Providers settings in your Google Home app. From there, select Unlink under your Telstra mobile number.

    Google Home and Nest devices still support the ability to make calls through services like Google Meet.

    No. You won’t be able to call 000 from your Google Home or Nest device once this feature is removed.

    No. Voice-activated calling will continue to work until 15 September 2023. It will then be removed automatically and links between Google and Telstra will be deleted securely.

    No. Your Google Home or Nest device won’t provide a notification when the feature is no longer active.

    No. It was free to set up and calls are made at no additional cost on the existing mobile plan of eligible Telstra mobile customers.

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