5 signs your business internet solution may need an upgrade

Is your internet holding your business back? Discover the signs it may be time to upgrade or switch to a more suitable internet solution to help keep you connected & competitive.

04 July 2025 · 4 minute read

Why it’s time to reevaluate your business internet

Many businesses rely on the internet more than ever. From video meetings and cloud software to customer service tools, much of what keeps you or your team productive and your customers happy happens online. But when was the last time you reviewed your internet plan to check it was fit for your business?

Just like your business evolves, your internet needs can change too. A plan that worked fine a year ago might now be holding you back. Whether your team has grown, your tech has changed, or you’ve moved location, it could be time to rethink your business internet setup.

 

5 reasons to consider upgrading your business internet plan

Here are some common signs that it may be time for a change to ensure you have a business-ready internet plan to help you stay one step ahead.

1. You’re using a home internet plan to run your business

Many small businesses may start out using home internet because it’s simple and familiar. But internet plans designed for residential use may not meet your needs if you’re relying on real-time tools like video conferencing or cloud collaboration.

Switching to a business internet plan can provide:

  • Higher upload speeds for smoother file sharing and video calls
  • More consistent performance during peak times
  • Access to built-in features like static IP addresses and 4G backup
  • Support from business specialists who understand your needs

You can still access the benefits of business internet even if you’re running a business from a home office. Explore the differences between home internet plans and business internet plans.

 

2. Your business has grown over time (and your bandwidth hasn’t)

As your business grows, so can your network use. Additional staff, devices and cloud-based apps all add up.

Signs your current plan may not be keeping up may include:

  • Video calls dropping out
  • Slow upload speeds affecting productivity
  • Devices struggling to connect consistently
  • Frustrated team members or delayed customer service

If your team is expanding or your business is using more tech to get work done, consider moving to a higher speed tier or explore how business grade fibre could help boost your productivity. 

 

3. You’re moving to a new location, or opening a second one

Relocating or opening a new office is the perfect time to assess your digital infrastructure. Don’t assume the same internet plan will work in a new space. You may now also have access to better suited technology, like fibre, to support your business goals.

Before you move, consider:

  • How many staff will be on-site and what tools they’ll use
  • What kind of internet service is available in the new location
  • Whether you need symmetrical upload/download speeds for tasks like file sharing or content production

Our pre-connection assessments help make sure your setup is right from day one, so you can hit the ground running.

Read our article on things to consider when opening a new location to help you set up your new business premises for success.

 

4. Fibre is now available in your area

Fibre is being rolled out to more business areas across Australia. If you couldn’t get it before, it might be available now. Use our online address checker to see what’s available at your business premises.

If fibre is now available at your premises it could help your business achieve greater performance. Business-grade fibre can offer lots of benefits, including:

  • Faster, more reliable connections
  • Symmetrical upload and download speeds
  • Lower latency for real-time communication
  • More stable performance under heavy load

Whether you’re running a remote team, managing large datasets or working with time-sensitive clients, fibre can give your business the bandwidth to grow. Want to know how fibre internet could help your business? Learn what FTTP, FTTN and FTTC mean and explore how they could help improve the efficiency of your business operations.

 

5. You need better support from your internet service provider

Business interruptions can cost time and money. Your internet connection doesn’t just support internal productivity, for many it’s also key to delivering a great customer experience. Making sure you have an internet plan that’s fit for your business can make all the difference.

Choose a provider who can give you access to business experts to help make sure your internet solution is meeting your needs now and into the future.

When connecting to new business nbn® plans from Telstra you get:

  • 24/7 tech support for nbn services
  • Regular updates during the connection process
  • Post-installation check-ins to help make sure everything runs smoothly

As a Telstra business internet customer, you also have access to a dedicated business support team online, in-store, or over the phone. Whether you’re troubleshooting a technical issue or planning for growth, expert support for your business can help keep things moving.

 

How to make the switch or upgrade your internet plan

Upgrading your plan can help you deliver a smoother, more professional experience.

Not sure where to start? A tech review can help you assess your current setup and identify areas to improve. 

If you have more complex needs and want support, request a call back from your local Telstra Business Technology Centre who can offer tailored support to help you choose the right solution.

 

The right internet plan can help power business growth

Business success depends on staying connected. Whether you’re starting a business, growing your business or fine-tuning it, your internet solution can help support your goals.

If any of the signs above sound familiar, it may be time for a change to help unlock faster speeds, better support and a more productive workday.

Internet that fits your business journey

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