Billing

Showing 19 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

  Jump to section:

  > Manage your paper bill

  > View your bill online

  > Set up and manage your email bill

  > Consolidate your bill

   

  Manage your paper bill

  When you sign up as a Telstra customer, you’ll receive your bill by post.

  If you need to change your postal address, login to Your Telstra Tools and update your profile.

  If you’re not registered for Your Telstra Tools, you can submit an online form to change your paper billing address.

   

  View your bill online

  1. Sign in to Your Telstra Tools.
  2. Click on the Billing tab.
  3. Under the Your Applications section, click Online Bill.

  Don’t have access? Register for Your Telstra Tools now.

   

  Set up and manage your email bill

  If you’d like to receive your bill by email, you’ll need to change your bill delivery option in Your Telstra Tools. We’ve created a step-by-step guide to change your bill from paper to email.

  Note: Online requests can take up to five business days to process and will take effect from your next bill onwards.

   

  Consolidate your bill

  If you have more than one service, you can consolidate your bills into one, by submitting a bill consolidation form.

   

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Why you received a late payment reminder after paying a bill

• View your account balance

• View my unbilled activity online

• Set up bill notifications

• Set up email bill

• Request a payment extension

• Download your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?

• What happens to my existing equipment when I move to the nbn network?

• Protect yourself from phishing

• Veritas Enterprise Vault.cloud™ FAQ's

• Do I need to change my equipment or settings if I wish to use IPv6?

• Why do I need two separate appointments to install a Telstra nbn service?

• How to access old bills

• What happens when you disconnect a service

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• How to know when your account is temporarily suspended