Billing

Showing 18 articles

• Late payment fee

• What’s a monthly rental fee or charge

• Request a refund

• Received a bill for an unfamiliar service

• Updating your account online

• Manage your account

• Payment options

• Manage how you view your bill

  Jump to:

  > Manage your paper bill

  > View your bill online

  > Set up and manage your email bill

  > Consolidate your bill

   

  Manage your paper bill

  When you sign up as a Telstra customer, you’ll receive your bill by post.

  If you need to change your postal address, login to Your Telstra Tools and update your profile.

  If you’re not registered for Your Telstra Tools, you can submit an online form to change your paper billing address.

   

  View your bill online

  1. Sign in to Your Telstra Tools.
  2. Click on the Billing tab.
  3. You’ll see a list of all your accounts. Next to each account, select Download your latest bill.

  Don’t have access? Register for Your Telstra Tools now.

   

  Set up and manage your email bill

  If you’d like to receive your bill by email, you’ll need to change your bill delivery option in Your Telstra Tools. We’ve created a step-by-step guide to change your bill from paper to email.

  Note: Online requests can take up to five business days to process and will take effect from your next bill onwards.

   

  Consolidate your bill

  If you have more than one service, you can consolidate your bills into one, by submitting a bill consolidation form.

   

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