Billing

Showing 17 articles

• What is an International Day Pass?

• How to enable an International Day Pass

• International roaming country availability and pricing

• SMS usage alerts while overseas

• International Roaming Day Pass Data Top-Up

• How do I port my number to Telstra and how long will it take?

• Updating your account

• Manage your account

• Payment options

• Bill delivery options

  Email bill

  Receive your bill by email

  Log in to Your Telstra Tools for Business to manage your billing delivery options from either the home or bill tabs.

  • Don’t have Your Telstra Tools? Register now.
  • If you’re not registered for Your Telstra Tools, you can send us an online request for Email Bill.
  • If you already have Email Bill, you can send us an online request to change the email address we send it to.
  • If you’re receiving multiple Telstra bills, you can send us an online request to consolidate your bills into one single bill online.

  Online requests may take up to 5 working days to be processed and will take effect from your next bill.

   

  Related billing tasks

  • You can choose between receiving a detailed bill or a summarised bill by logging in to Your Telstra Tools for Business.  Don’t have Your Telstra Tools? Register now.
  • You can manage both your email and postal addresses through Your Telstra Tools. 
  • If you aren’t registered for Your Telstra Tools, you can send us an online request to change the email address we send your bill to. 

   

  Online bill

  Receive your bill online

  Each month, you can view your bill online via Your Telstra Tools for Business. You can also use Your Telstra Tools to set up an email reminder to let you know when your bill has arrived, and to accrue up to 12 months of bill history.  Register now for Your Telstra Tools for Business.

  You can also use your Your Telstra Tools credentials to access the 24x7 App for Business.  Use the app to view your bill, and manage bill delivery notifications which will appear on your handset.

   

  Request a Single Bill

  If you are receiving multiple Telstra bills, you can request to consolidate your bills into a single bill online. 

   

  Paper bill

  Manage your paper bill

  You can choose to receive a paper bill through the mail.  If you need to change your postal address, you can do this through Your Telstra Tools.

  If you are not registered for Your Telstra Tools, you can send us an online request to change your paper billing address.  Your request may take up to 5 working days to be processed and will take effect from your next bill.

   

  Related billing tasks

  If you receive multiple paper bills, you can request to receive a single bill for your services.

  You can choose between receiving a detailed bill or a summarised bill.  To manage this request, or to update your billing address, simply log in to Your Telstra Tools for Business. 

  Don’t have an account? You can Register for Your Telstra Tools online now.

• Check your International Day Pass usage

• Making calls on International Roaming

• Lost or stolen phones and devices

• Set up International Roaming for travel overseas

• How to update Call/Service barring settings?

• How to retrieve a forgotten username or password of my Your Telstra Tools?

• How to retrieve your PUK code?

• What are the benefits of Your Telstra Tools?

• Does my broadband contract start again if I move premises?

• Your Telstra tools take the tour

• How to register your business with Your Telstra Tools

• How do I transfer my service?

• Steps for moving or setting up a new office

• What services could help me after I've moved?

• Will I keep the same 1300 or 1800 number(s) when I move?

• Where can I get help and/or answers for billing queries?

• How can I keep control over my direct debit payments?

• I paid my bill but still received a late payment reminder notification.

• View my bill online

• View my unbilled activity online

• Set Up Direct Debit Payments Online

• Get your bill notification

• How to activate email bills instead of paper

• How To request a bill or payment extension

• How to download your bill using Your Telstra Tools

• How to pay your bill online

• I've lost or can't remember my Your Telstra Tools username or password. How can I find out what it is?

• How do I reset Your Telstra Tools password?

• Understanding the ACT Government Utilities Tax Charge

• Track mobile broadband usage

• Understanding your Telstra bill

• Managing your data

• 24x7 App for Business

• Can I keep the same number when I move office?

• How to Setup Data Notifications for Group and Individual Services?

• How to manage your data online

• How to limit your mobile data usage by setting a handset usage limit?

• What can I do if I've been charged extra for using the internet on my phone?

• How do I estimate my mobile data usage?

• What happens to my existing equipment when I move to the nbn network?

• Protect yourself from phishing

• Veritas Enterprise Vault.cloud™ FAQ's

• Do I need to change my equipment or settings if I wish to use IPv6?

• Time Tracker FAQ's

• Why do I need two separate appointments to install a Telstra nbn service?