2022 alumni Stories - McCartney Family Funerals - Telstra Best of Business Awards

Compassionate and tailored funeral services

One day, every Australian will experience the grief associated with the loss of a loved one. Every family should receive genuine care and support during this time, which is exactly what McCartney Family Funerals strives to deliver with its transparent, compassionate and tailored services.

A family-led business with over 20 years experience

With over 20 years of experience across southeast Queensland, McCartney Family Funerals is a family owned and operated business. Their goal is to alleviate the stress and uncertainty of organising a funeral or memorial service, allowing their clients to focus on what’s most important – family.

Providing 24/7 guidance and consultation, the business prides itself on leading a number of community initiatives to improve outcomes for loved ones. These include grief support programs, crafting activities in aged care homes and organising a homeless appeal, which gathered hundreds of supplies for local homeless shelters in Brisbane.

Digital connections for remote families

In recent years, the McCartney Family Funerals team has implemented custom built management software that allows them to thrive in a competitive industry through their strong community connections. These digital solutions allow their team to be there for families living remotely, ensuring immediate action is taken when required. They can deliver a single point of resolution for each family's specific needs which the business recognises is different for every loved one.

This is why McCartney Family Funerals was recognised as the 2022 Telstra Best of Business Awards Progressing Australia National Finalist.

We believe in treating our families, and our work family, with care, love, support and respect. We immerse ourselves in our community to enrich the lives of others and provide support wherever we can. When we look after our community, our community looks after us.

Software with a personal touch

"The software is a great point of difference for us in an industry that still predominantly works with pens and paper. It helps us to enrich the experience of our families, for example, it reminds each funeral director of the anniversary of a person’s death. Knowing how tough those dates can be, we try to check in and meet the surviving relative for a coffee or call them. It is always something personal, never just an email,” said Mr McCartney.

McCartney Family Funerals now has 19 staff across four offices servicing many families across southeast Queensland. In any given year the company plans almost 1,000 funerals and maintains the philosophy that it will be driven by real human connection and community support.