TRAVLR Terms and Conditions - Telstra Plus

1. TERMS

1.1 Operator

The Telstra Plus Travel website and booking services (the Partner-Branded Platform) are operated by TRAVLR Pty Ltd ACN 613 747 845 (TRAVLR, we, us or our) under licence to Telstra Limited (ABN 33 051 775 556) (Telstra). TRAVLR is responsible for the operation of the travel booking services and acts as agent for the travel providers displayed. Telstra is not the provider of the travel services booked through the platform.

Capitalised terms contained in these Terms and Conditions have the meanings given to them in clause 15, unless the context otherwise requires.

1.2 Incorporation of terms

These Terms and Conditions together with our Privacy Policy and any additional terms, policies, notices and disclaimers displayed on the TRAVLR Platform (together, the Agreement) constitute a legally binding agreement between you and TRAVLR governing your access to and use of the TRAVLR Platform, including any discussion forums or comments sections.

1.3 Age affirmation

By accessing, browsing or using the TRAVLR Platform (and/or completing or making a Reservation), you affirm that you are at least 18 years old, or you have the consent of your legal parent or guardian.

1.4 Acknowledgement

By using the TRAVLR Platform (including making a Reservation), you acknowledge that you have read and understood the Agreement and agree to be bound by it. If you do not accept the Agreement, you must not use the TRAVLR Platform.

1.5 Amendments to Terms and Conditions

We may amend the Agreement from time to time. Amendments take effect when posted on the TRAVLR Platform. We will update the “Last Updated” date. Your continued use after posting constitutes acceptance.

1.6 International Use

Users accessing the TRAVLR Platform from outside Australia are responsible for compliance with local laws. Nothing in these Terms limits non-excludable consumer rights under applicable law in your location.

1.7 White-Label Use

Where you access the TRAVLR Platform via a Partner-Branded Platform, the Partner Schedule applicable to that White-Label Partner applies in addition to these Terms. If there is any inconsistency, the Partner Schedule prevails to the extent of the inconsistency.

2. Use of the TRAVLR Platform

2.1 TRAVLR Platform

The TRAVLR Platform is an online platform enabling seasoned travellers, expats and locals to create reviews and ratings for each TRAVLR Destination and to gather travel information, post opinions on travel-related issues, engage in interactive travel forums and/or search and make reservations for travel-related products and services (the Permitted Purposes).

The TRAVLR Platform is made available for personal and non-commercial use strictly in accordance with the Permitted Purposes. You must not re-sell, deep-link, use, copy, monitor (e.g., spider, scrape), display, download or reproduce any Content or information, software, reservations, tickets, products or services for commercial or competitive purposes.

Due to the nature of the internet, TRAVLR cannot guarantee continuous availability of the TRAVLR Platform. We may restrict availability to protect capacity, security or integrity, or to perform maintenance. We may improve and modify the TRAVLR Platform from time to time.

Subject to the Agreement and your compliance, TRAVLR grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to

1. use the TRAVLR Platform; and
2. access and view Content available to you solely for personal, non-commercial use and the Permitted Purposes.

2.2 Account Registration

You may browse without an account, but certain features (e.g., completing a Reservation) may require a TRAVLR Account. We may accept or reject registrations at our discretion.

You must provide accurate, current and complete information and keep your profile up-to-date. You may not transfer your Account. You are responsible for safeguarding your credentials and for all activities under your Account. Notify us immediately of any suspected unauthorised use or compromise. TRAVLR is not liable for activities conducted through your Account.

2.3 Scope of TRAVLR services

TRAVLR sells, resells or offers travel-related products and services via the TRAVLR Platform as agent on behalf of transport, accommodation and other travel product providers and wholesalers (each, a Travel Product Provider).

For certain Travel Products, we may act as intermediary to

1. facilitate, collect, process and/or remit payments;
2. transmit Reservation or Purchase details to the relevant Travel Product Provider; and/or
3. send Reservation confirmations on behalf of the provider.

Only providers with a commercial relationship with TRAVLR are available on the platform. End-users may not list products.

 

Providers are solely responsible for their Listings, supply of Travel Products, and any associated advertisements or Content. We have no control over, or liability for, the Travel Products offered by providers. Reservations are made subject to provider terms, including conditions of carriage and liability limitations.

The TRAVLR Platform does not constitute a recommendation, endorsement or confirmation of any Travel Product. We disclaim any representation regarding quality, service levels, ratings, status or accuracy of any Travel Destination or Travel Product Content.

Your legal rights regarding the supply of Travel Products are against the provider of those products (except to the extent a problem is directly caused by TRAVLR's fault).

3. Reservation of Travel Products

3.1 Prices for Travel Products

Prices are set by Travel Product Providers and may change. Special restrictions and conditions (e.g., non-cancellable, non-refundable; validity/expiry) may apply. Review all details before booking.

Unless stated otherwise on the platform or your confirmation, prices are displayed excluding VAT/sales tax and other Taxes (including city/occupancy/airport taxes) and fees (e.g., bank, administration, service, FX, late check-out/early check-in).

Providers may impose their own terms, house rules, disclaimers and liability limits for Reservation, use, delivery, payment, refund, cancellation and access (Provider Terms and Conditions). Read them carefully. Inability to meet provider conditions (e.g., security deposit) is not grounds for a refund.

3.2 Reservations

Subject to applicable Provider Terms and Conditions, you may make a Reservation by following the booking process. By completing a Reservation, you:

Confirm you have read, understand and accept the applicable Provider Terms and Conditions;

Offer to purchase the Travel Products for the Total Price subject to the Provider Terms and this Agreement;

Agree to enter into a direct contractual relationship with the relevant Travel Product Provider, subject to provider confirmation; and

Agree to be bound by the Provider Terms and Conditions.

Your Reservation becomes binding on the provider only upon its confirmation and remains subject to cancellation under the Provider Terms and this Agreement. Providers or TRAVLR may decline or cancel Reservations at their discretion (including due to unavailability). If TRAVLR cancels after payment has been made, we will refund the Total Price collected by TRAVLR, less any bank or third-party processing fees.

In rare cases, we may cancel/reject a booking or adjust due to obvious errors (e.g., manifest pricing mistakes). In such cases, awards/points may be adjusted and amounts charged will be reimbursed where relevant.

3.3 Payment of the Total Price

Some providers allow payment during the Reservation process (in whole or part) to the provider via secure online payment. For certain Travel Products, TRAVLR (through third-party processors) facilitates collection and remittance of the Total Price for and on behalf of providers.

Payments collected by TRAVLR on behalf of a provider constitute payment of the Total Price. Refunds are only available where permitted under the provider's refund policy and this Agreement.

For certain non-refundable rates or offers, payment may be required upfront. Your card may be pre-authorised or charged at booking. Check the rate conditions before booking.

You will not hold TRAVLR liable for valid charges by the provider (including pre-paid rates, no-show and chargeable cancellation). In the event of card fraud, your bank/card issuer may apply a deductible, for which TRAVLR is not liable.

TRAVLR is not responsible for any fees imposed by third-party payment processors or your bank (including FX fees). Any offline or manual transactions incur a 5% processing fee.

3.4 Pre-payment, cancellation, no-show and fine print

By booking, you accept the relevant cancellation/no-show policy and any additional provider terms (including “fine print” and house rules). Some rates are not eligible for cancellation, refund or change. Taxes/fees may still be charged by the provider in the event of a no-show or charged cancellation. Reservations requiring prepayment may be cancelled if amounts cannot be collected on time. Policies vary by product—read your confirmation carefully.

To review, adjust or cancel your Reservation, use the links/instructions in your confirmation email. Late or delayed arrival should be promptly communicated to the provider to avoid cancellation/no-show fees. TRAVLR is not liable for consequences of delayed arrival or provider fees.

3.5 TRAVLR

TRAVLR does not charge users (who are not providers) for making a Reservation or for accessing Content, except the Total Prices and any applicable taxes/fees charged by third parties or payable by TRAVLR as a result of your Reservation. TRAVLR may receive a commission from providers.

3.6 Cancellations and Refunds

If a user cancels a confirmed Reservation, TRAVLR will refund the portion of the Total Price collected by TRAVLR in accordance with the applicable Provider Terms and this Agreement.

If a provider cancels a confirmed Reservation, TRAVLR will provide a refund of the Total Price collected (and not yet remitted to the provider) less third-party bank/card/processing charges, within a commercially reasonable time, to the same Payment Method and currency unless otherwise agreed.

Except for our obligation to process eligible refunds under this Agreement, TRAVLR has no liability for cancellations or refunds decided by users or providers.

3.7 Currency

Listings may be shown in multiple currencies, but available payment currencies may be limited.

Where prices are displayed in a currency different from the provider's currency, conversions may include conversion/processing fees determined by TRAVLR.

The amount shown on the final booking page is the amount charged by TRAVLR. Your bank/processor may add fees. Exchange rates fluctuate.

3.8 Taxes and Local Compliance

TRAVLR is not responsible for collecting/remitting local taxes unless required by law. Each provider is responsible for determining, collecting and remitting taxes, fees or charges associated with its Travel Products.

3.9 Payment Processing

Payments may be handled by independent third-party processors compliant with PCI DSS and applicable financial regulations. TRAVLR does not store full card details and is not responsible for additional bank or FX charges.

Refund // Cancellation policy

Custom Deals

All deals are sold subject to availability at purchase unless otherwise specified in the fine print.

Bookings must be made with the supplier or as specified. If you cannot contact the supplier, contact us for assistance.

Failure to attend a booking results in cancellation with no refund or re-booking.

Vouchers have an expiry date and must be used before expiry; expired vouchers are non-refundable.

If a deal page includes additional terms, those prevail in case of conflict.

Booking guarantee: Accommodation packages include a 7-day guarantee—if you attempt to book within 7 days of purchase but cannot secure preferred dates, we will refund you in full. After 7 days, all bookings are subject to availability.

Accommodation, Activities, Airfares (Travel Products)

Requests to refund/cancel/amend Travel Products booked with third-party providers on the TRAVLR Platform are governed by the provider's terms and refund/cancellation policies and your statutory rights. Many airfares are non-refundable—check the airline's policy before booking.

By booking you confirm you have read and accept the provider's policies and agree to comply with them subject to the provider's confirmation.

You may be entitled to a refund/rebooking/other remedy where:

1. the provider fails to supply within a reasonable period; or
2. the products supplied are not reasonably fit for purpose, not of acceptable quality, or materially different to what was advertised.

Providers may deduct credit-card, bank conversion, cancellation or service fees where permitted.

 

If an error on the platform results in an incorrect price, we may cancel and offer booking at the correct price—no compensation is payable for cancellations due to such errors.

Providers may cancel/amend/reschedule due to unforeseen circumstances (e.g., weather, natural disaster). TRAVLR is not liable for such changes and will not reimburse ancillary costs except where required by law. We strongly recommend appropriate travel insurance.

No refunds are provided (except where required by law) for booking incorrect dates, inability to travel due to illness/other, passport/visa issues, or change of mind.

4. Content, review and rating

4.1 Third-Party Links

The TRAVLR Platform may contain links to third-party websites or resources (Third-Party Sites). Third-Party Sites have their own terms/privacy practices. TRAVLR is not responsible for availability, accuracy, content or services of Third-Party Sites. Links are not endorsements. Access at your own risk.

4.2 Third-Party Advertisements

Third-party advertisers are responsible for the accuracy of their advertisements. TRAVLR does not endorse third-party goods/services. If you order from an advertiser, you do so at your own risk.

4.3 Content, reviews and ratings

TRAVLR may enable you to create, upload, post, send, receive and store Content (including text, photos, audio, video, reviews and ratings) and to view User Content and TRAVLR Content. Reviews/ratings must not be used to coerce outcomes and may not be verified. We do not warrant the accuracy of reviews/ratings.

Licence: By making User Content available, you grant TRAVLR a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sub-licensable and transferable licence to use that Content to provide/promote the platform. Unless you provide specific consent, TRAVLR does not claim ownership in your User Content. You acknowledge your User Content is non-confidential and may be viewed/used by others. You consent to acts in relation to the Content that may otherwise infringe moral rights and waive moral rights to the maximum extent permitted by law.

Warranties: You warrant you own or have rights to the User Content; and that it does not infringe third-party rights or applicable laws.

5

5.2 User contributions - prohibited content

You must not submit User Content that:

1. promotes unlawful activity;
2. is discriminatory, defamatory, obscene, offensive, threatening, abusive, pornographic, profane or otherwise unlawful;
3. vilifies/incites violence/hatred;
4. contains nudity, excessive violence or sexual acts;
5. risks privacy/security;
6. infringes IP or privacy/confidentiality rights;
7. discloses others' personal information without consent;
8. is false/misleading;
9. contains viruses/malicious code;
10. advertises goods/services without permission;
11. constitutes financial/legal/medical advice;
12. is spam;
13. impersonates others;
14. solicits money/passwords/PII;
15. harms TRAVLR's goodwill; or
16. is otherwise prohibited.

 

5.3 Removal of User Content

We may remove any User Content at any time, without notice, at our discretion.

5.4 Copyright and other intellectual property rights

The TRAVLR Platform, TRAVLR Content and User Content may be protected by IP laws. TRAVLR and/or its licensors own the TRAVLR Platform and TRAVLR Content. You must not remove IP notices. Third-party marks are the property of their owners. Except for your own User Content or as expressly permitted, you must not use, copy, adapt, modify, create derivatives of, distribute, license, sell, transfer, publicly display/perform, transmit or otherwise exploit the TRAVLR Platform or its Content.

5.5 No warranties and liabilities for User Content

TRAVLR does not edit/control User Content and is not responsible or liable for it. To the extent permitted by law, we make no warranties regarding Content completeness, suitability, quality, safety or legality.

5.6 Breach of Copyright

If you believe Content infringes your IP, please notify us. Any response is without admission of liability and we do not guarantee action.

6. Prohibited Activities

General

You are responsible for complying with all applicable laws. In connection with your use of the TRAVLR Platform, you must not (and must not enable others to): breach laws, agreements, third-party rights or this Agreement; misuse personal information; access the platform for unlawful/unauthorised purposes; spam, impersonate, harass, solicit money/passwords/PII; engage in discriminatory/abusive behaviour; harm the “TRAVLR” brand or register confusingly similar domains/marks; use robots/scrapers or attempt to circumvent security; reverse-engineer the platform or damage performance. We may monitor, review, disable or take action to protect the platform, ensure compliance, comply with law, or respond to harmful content.

6.1 Export Control and Sanctions

You may not use the platform or purchase Travel Products if you are in, or ordinarily resident of, a country subject to sanctions/embargoes under Australian, US, UK, EU or UN law, or listed on any government sanctions/watch list.

7. Term and Termination, Suspension and other Measures

General

You may request to close your Account at any time via platform instructions or by email (Account Cancellation Request). We will seek to close your Account within 7 days of receipt. You cannot revoke a cancellation request except with our written approval.

We may terminate your Account and/or platform access on 7 days' notice. We may terminate immediately without notice if you breach the Agreement, violate laws/third-party rights, pose safety risks, we suspect illegal use, or you are not eligible to hold an Account. If your Account is closed, your profile/User Content may be removed.

We may also refuse to surface, delete or delay Content/ratings/reviews; limit access; revoke special status; or suspend your Account (temporarily or permanently) as reasonably necessary.

8. Privacy

General

We are committed to your privacy. Our Privacy Policy explains how we collect, use, store and disclose personal information, how to access/correct it and how to complain about privacy issues. A copy is available on request or via the TRAVLR Platform.

8.1 International Data Protection

TRAVLR complies with applicable privacy laws, including the Australian Privacy Act 1988 (Cth), EU GDPR, UK GDPR and California CCPA/CPRA. By using the platform, you acknowledge your personal information may be transferred to and processed in Australia or other countries where TRAVLR or its service providers operate, with appropriate safeguards. You may exercise your privacy rights by contacting privacy@travlr.com.

9. Disclaimer

9.1 Risk

Your use of the platform is at your sole risk. The platform and Content are provided “as is” without warranties of any kind. To the maximum extent permitted by law, TRAVLR disclaims all representations, conditions and warranties (express or implied), including merchantability, fitness for purpose, non-infringement, accuracy, reliability, completeness and timeliness. We do not warrant error-free or uninterrupted operation.

9.2 Site Functionality

We do not warrant that functions (including hyperlinks) will be uninterrupted or error-free, that defects will be corrected, or that the platform/server are free from viruses/bugs.

9.3 User Content

We do not warrant that User Content will be protected against loss, misuse or alteration by third parties.

9.4 Travel Risk and Insurance

TRAVLR does not provide insurance. You are responsible for obtaining adequate travel/personal insurance. TRAVLR accepts no liability for losses arising from travel advisories, natural disasters, pandemics, border restrictions or events beyond our reasonable control.

10. Limitation of liability

10.1 No liability

To the maximum extent permitted by law:

1. all risk remains with you; and
2. we are not responsible for Content posted, stored or uploaded by you/others/third parties, and are not liable for mistakes, defamation, slander, libel, omissions, falsehoods or obscenity you may encounter.

 

10.2 Implied Terms and Guarantees

Subject to non-excludable rights under the Competition and Consumer Act 2010 (Cth) and other consumer laws:

1. we make no guarantees or representations about the condition, suitability, safety or fitness for purpose of the platform; and
2. all implied conditions/warranties/rights are excluded.

 

10.3 Goods or Services

Where liability cannot be excluded, our liability is limited (at our option) to:

1. for goods: replacement, repair, or payment of the cost of replacement/repair; and
2. for services: re-supply or payment of the cost of re-supply.

 

10.4 Extent of Liability

Except as provided in this clause, we are not liable in contract or tort (including negligence) for any direct loss, damage, expense or injury arising out of or in relation to this Agreement or its performance, delay or non-performance.

10.5 Consequential Loss and Damage

We are not liable for any indirect or consequential loss (including loss of profits, income or production) to the maximum extent permitted by law.

10.6 Force Majeure

TRAVLR is not liable for delay/failure to perform due to causes beyond reasonable control, including acts of God, war, terrorism, civil unrest, epidemic/pandemic, government action, natural disaster, utility/telecom interruption or labour disputes.

11. Indemnity

General

To the maximum extent permitted by law, you indemnify and hold TRAVLR harmless against expenses, costs, losses (including consequential losses) or damage arising from:

1. your use of or conduct on the platform (including breach of the Agreement or posting of User Content);
2. your violation of law or third-party rights;
3. your breach of this Agreement.

 

12. Severability

General

If any provision is invalid, the remaining provisions remain in full force.

13. General Provisions

General

This Agreement constitutes the entire agreement between you and TRAVLR and supersedes prior understandings regarding platform access/use. Where anything depends on TRAVLR's consent/approval, it may be given conditionally/unconditionally or withheld at our discretion. No joint venture, partnership, employment or agency relationship arises.

If any provision is held invalid or unenforceable, it will be struck out without affecting the remaining provisions. Our failure to enforce any right is not a waiver unless agreed in writing. Except as expressly provided, each party bears its own access/use costs.

13.1 Electronic Communications

By using the platform, you consent to receive notices and communications electronically. Electronic communications satisfy writing requirements.

13.2 Dispute Resolution

Disputes must first be negotiated in good faith. If unresolved within 30 days, disputes are submitted to confidential arbitration in Melbourne, Victoria under the ACICA Rules. This does not limit either party's right to seek urgent injunctive/equitable relief or your right to complain to a consumer-protection authority where applicable.

14. Governing law

General

This Agreement is governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts sitting in Melbourne, Victoria and the Federal Court of Australia (Melbourne Registry).

15. Definitions

advertise:

Includes advertise, promote, market, publish, display, describe and offer for Purchase, and advertised or advertisement have corresponding meanings.

Content:

Text, graphics, images, photos, animations, music, software, audio, video, information or other materials.

Listing:

Travel Products listed by a Travel Product Provider via the TRAVLR Platform.

Member:

A User who completes the TRAVLR Account registration process.

Payment Method:

A financial instrument/currency selected for payment of the Total Price (e.g., credit card, debit card, PayPal).

Permitted Purposes:

Has the meaning given in clause 2.1.

Provider Terms and Conditions:

Terms and conditions/policies/fine print of a Travel Product Provider applicable to Reservation, use, delivery, payment, refund, cancellation, access and consummation of a Travel Product.

Purchase:

Includes purchase, rent, hire, acquire and buy.

Reservation:

A booking, order, Purchase, payment or reservation of a Travel Product made on or via the TRAVLR Platform.

Taxes:

Applicable VAT or other indirect sales taxes, occupancy/tourist/visitor taxes or stay taxes, including hotel, lodging, city, room or tourist taxes.

Total Price:

All fees and applicable Taxes payable for a Reservation as fixed by the Travel Product Provider and presented prior to submission.

TRAVLR Account / Account:

An account you register with TRAVLR to access/use certain features.

TRAVLR Content:

All Content that TRAVLR makes available through the TRAVLR Platform or its promotional channels, excluding User Content.

TRAVLR Destination:

Locations that Users may explore or research through the TRAVLR Platform.

TRAVLR Group:

TRAVLR and its related bodies corporate and entities.

Platform:

The websites and related applications of the TRAVLR Group (including forums, bulletin boards and subdomains).

Travel Product Provider:

The provider of the relevant Travel Products.

Travel Products:

Travel-related products/services advertised on the TRAVLR Platform (e.g., accommodation, flights, car rentals, tours, attractions, transport).

User Content:

All Content that a User posts, uploads, publishes, submits, transmits, distributes, displays or sends on/through the TRAVLR Platform, including reviews/ratings.

User:

Any person who uses, accesses or views the TRAVLR Platform, with or without a TRAVLR Account.

White-Label Partner:

A third party that offers access to the TRAVLR Platform under its own brand pursuant to a separate agreement with TRAVLR, including Telstra Limited.

Partner-Branded Platform:

Any instance/interface of the TRAVLR Platform co-branded or branded with a White-Label Partner's marks and accessible by that partner's customers.

Partner Customer:

A User who accesses the TRAVLR Platform via a Partner-Branded Platform.

Partner Schedule:

A schedule to these Terms setting out variations that apply when a User accesses a Partner-Branded Platform.

Annex: White-Label Partner Schedule

1. Overview

This Annex applies where you access or use the TRAVLR Platform via a Partner-Branded Platform operated by, or in collaboration with, a White-Label Partner (a Partner Integration).

This Annex supplements and forms part of the TRAVLR Terms and Conditions. If there is any inconsistency between this Annex and the TRAVLR Terms and Conditions, this Annex prevails to the extent of the inconsistency.

Unless otherwise specified, defined terms in the TRAVLR Terms and Conditions have the same meaning in this Annex.

2. Parties and Roles

The Partner-Branded Platform is provided by TRAVLR. The relevant White-Label Partner provides brand association, customer access and identity integration but is not a Travel Product Provider unless expressly stated.

When you make a Reservation through a Partner-Branded Platform:

1. your contract for the Travel Product is with the Travel Product Provider;
2. TRAVLR acts as intermediary/agent as described in clause 2.3 of the Terms; and
3. the White-Label Partner is not a party to that contract unless expressly stated at the point of sale.

 

3. Payments and Refunds

Unless clearly stated at checkout, TRAVLR (or its appointed payment processor) acts as merchant of record for all payments/refunds.

Any refund or chargeback will be processed in accordance with clauses 3.3–3.6 of the TRAVLR Terms.

The White-Label Partner is not responsible for managing or processing payments, refunds or chargebacks unless expressly stated otherwise.

4. Taxes

Pricing and tax responsibilities remain as set out in clauses 3.1 and 3.8 of the TRAVLR Terms.

The White-Label Partner does not determine, collect or remit taxes for Travel Products unless explicitly disclosed during checkout.

5. Data, Privacy and Security

If you access via single sign-on or integrated login, certain personal information (e.g., name, email, account ID) may be shared between TRAVLR and the White-Label Partner to authenticate your identity and enable booking.

Each of TRAVLR and the White-Label Partner is an independent data controller (or equivalent) for personal information it collects in connection with its services. Where TRAVLR processes personal information on behalf of the Partner, TRAVLR acts as its processor/service provider.

TRAVLR maintains security measures aligned with recognised industry standards (including ISO-aligned controls, encryption in transit/at rest and access management).

TRAVLR will promptly notify the White-Label Partner of any data incident that materially affects Partner Customers and will cooperate on required notifications.

6. Marketing and Communications

Marketing communications from TRAVLR or the White-Label Partner will only be sent with valid consent or another lawful basis.

You may withdraw marketing consent at any time via unsubscribe links or by contacting TRAVLR or the Partner.

All electronic marketing complies with the Spam Act 2003 (Cth) and comparable laws.

7. Intellectual Property and Branding

Each party retains ownership of its own trademarks, logos, designs and other IP.

TRAVLR grants the Partner a limited, non-exclusive, revocable licence to use TRAVLR's name/marks solely as necessary to operate the Partner-Branded Platform.

The Partner grants TRAVLR a limited, non-exclusive, revocable licence to display the Partner's trademarks/branding within the Partner-Branded Platform.

8. Service Levels and Availability

TRAVLR will use commercially reasonable efforts to ensure the Partner-Branded Platform maintains equivalent uptime/performance to the TRAVLR Platform, excluding planned maintenance/force majeure.

Where practicable, planned maintenance occurs outside peak hours for the relevant market and will be notified in advance via site message or email.

9. Support and Complaints

Customer service for Reservations, cancellations and refunds is provided by TRAVLR and/or the relevant provider.

The White-Label Partner may provide general assistance or escalate enquiries to TRAVLR.

Complaints are handled in accordance with TRAVLR's procedures, without limiting your consumer-law rights.

10. Liability

The liability provisions in clause 10 of the TRAVLR Terms apply equally to Partner-Branded Platforms.

To the extent permitted by law, the White-Label Partner is not liable for acts, omissions or representations of TRAVLR or any provider in connection with your Reservation.

Nothing in this Annex excludes or limits rights/remedies available to consumers under the Australian Consumer Law or equivalent legislation.

11. Conflicts and Priority

If there is any inconsistency between this Annex and the TRAVLR Terms and Conditions, this Annex prevails to the extent of the inconsistency.

If a Partner-Specific Appendix is published for a particular White-Label Partner, that Appendix prevails over this Annex for Users accessing the relevant Partner-Branded Platform.

Partner-Specific Appendix - Telstra

Telstra Appendix

Telstra provides access to the Partner-Branded Platform (Telstra Plus Travel) and customer authentication via Telstra Plus.

TRAVLR is the merchant of record for all bookings.

Telstra does not collect payment or provide travel services and is not responsible for booking fulfilment, cancellations or refunds.

Personal information shared between Telstra and TRAVLR is managed in accordance with each party's privacy policy.

Any Telstra Plus points earned or redeemed are governed by the Telstra Plus Member Terms and Conditions.

Last Updated: 22 October 2025