What's new in My Telstra app
At My Telstra we use your feedback to bring you the features you want. We’ve also completed general IT and software fixes to give you the best experience in the app.
Help from the past
You can now see a 30-day snapshot of all the speed tests you run in the app to help give better visibility of your Wi-Fi network and its performance.
Tracking results over a longer period can pick up an anomaly that may not be seen with one speed test. Our troubleshooting guides and tips can then help you resolve the issue.
Have a Pre-Paid device with us? Now you can view and modify your Message Bank and Caller ID settings when you want via the “Services” tab.
Shop by brand
Are you an Apple fan? Or, a Samsung fan? Well, now you can filter our shop catalogue search by brand and not waste time searching through other results.
You can now also sort and filter by device, and price, to further tailor the results to what you're looking for.
Mobile screen redesigns
We’ve redesigned the mobile “summary” and “extras” tabs to make it easier for customers to see their current extras/add ons plus others that may be of interest. We’ve also added a brief description to each of them so customers know what each extra can provide.
Don’t miss a byte
Did you know placing your modem well above the floor can improve the signal strength to your devices?
"Your Connection" in the app has many tips and shows the performance ratings of the devices connected to your Wi-Fi network.
And, you can also get real-time upload and download speeds and performance ratings across a range of activities, such as HD streaming and online gaming, for your phone now too.
Up your game
We're offering Telstra Plus members a 3-month Telstra Game Optimiser subscription for 3,000 Telstra Plus points.
Want better Wi-Fi?
Telstra Plus members can get 3 month's credit on a Telstra Smart Wi-Fi Boosters subscription for 5,000 Telstra Plus points.