What's new in My Telstra app

Internet Optimiser lets you put what's most important first on your home internet. Now, you can prioritise real time apps so you can keep using the apps that matter most to you, with minimal interruptions. 

Search from over 150 stores to find the perfect product or offer for you to redeem and earn Telstra Plus points on the Telstra Plus Market.

Keep an eye on the status of your orders within the app.

Discover our new compact design which lets you view more services and usage at a glance.

Now, you can view your accessories and devices in one place so you can manage and track repayments at a glance.

Sign in to your Telstra account to get help fast. We can help you with your query while you go about your day.

Transfer or restore your existing Upfront Mobile service onto an eSIM or replace a physical SIM with an eSIM, all within the My Telstra app.

Get on top of your data usage. View and track your usage history over time with a detailed breakdown, available in either list or graph view from your services summary.

We’ve introduced a financial hardship self-service form to make it easier to request support. This lets you provide us with information ahead of a
call so we’re better able to support you.

We’ve made it easier to kick start troubleshooting and view the progress of your Internet health check in real-time. 

Our new SMS scam filter can help you get ahead of scammers. The security feature helps identify and block suspected scam text messages from reaching your mobile device.

We’ve made it easier for you to troubleshoot common mobile service issues in the Get Help section within the app.

See the great Telstra Plus benefits on offer such as concert pre-sales, discounted movie tickets, and more. 

6 hours of Insta? Or 3 hours of Netflix? Learn how to use your remaining monthly data with our fun facts. They’ll appear at 50%-85% data usage.  

We can now save your report of an issue. So, if you’ve started to report a fault but didn’t finish, you won’t need to describe it again if you contact us later. 

Now you can track, manage and reschedule your appointment for nbn faults within the app making it easier to find a time that suits you.

We've developed a new usage summary graph which includes your data usage over the past three months so you can see your usage over time. The graph also shows summarised calls and SMS.

Our 5G home internet summary screen has been redesigned to incorporate the look, and improved features, of our mobile summary screens.

You can now view all your devices and repayments on the one screen in the Services tab.

A long-awaited feature arrives! If you receive Telstra bills you can now long press on your phone or tablet to copy your bill details including account number, bill number and BPAY details.

Head to the Shop tab to discover a brand new look with tailored offers to compliment your services and devices.

Soon you’ll start seeing reminders to set up a Telstra PIN when you sign in. Setting up a Telstra PIN adds an additional layer of security to help protect personal information and prevent unauthorised access.

We’ve enhanced the ‘Home’ screen. There’s a new design pattern using Telstra’s gradient, personalisation and elements designed to create familiarity using visual cues to help guide you to what's important.   

We’ve created a hub in the Services tab so it’s easier to view your subscriptions, and targeted offers at a glance.  This feature also aligns with our focus on transparency and making sure you know exactly how much you’re paying, and how many months are remaining on your subscription.  

You can now attach images, screenshots, and other media files when messaging our agents in the app. Great for anyone who might need extra support for troubleshooting or technical advice.   

Customers can skip the long queue by viewing estimated hold times for the day and choose the best time to get in touch with us via Speak with us. In addition, we’ve added messaging making it even easier for customers to get in touch when they need extra support.

Our customers spoke, and we listened. With borders reopening, we’ve updated our international roaming experience for DV mobile customers to make it easier for them to track and manage their usage overseas. Legacy home phone customers will see a refreshed service summary screen. This redesign brings it in line with the look and feel of post-paid mobile and DV fixed services.

Existing My Telstra app users can 'share' a link to the app with family and friends in their mobile phone contacts. The referrer can choose the method of the share i.e. WhatsApp, message, FB Messenger, and customise the message to their liking. When the referee receives the link and taps it, they’ll be taken to the App Store or Google Play store to download the My Telstra app.

Customers can now view all devices connected to their modem via ethernet and see how each device is performing and troubleshoot any potential issues.

Get an overview of your service performance, including your modem information. Plus view all the devices connected to your Wi-Fi network, see how each device is performing and troubleshoot any potential issues.

We’ve made it easier to view important information relating to your mobile service. To download your critical information summary, head to your service and select ‘View or manage your plan’.

Get more with your Telstra Plus points and redeem a Telstra Smart Wi-Fi Booster – all from within the app.

Our new in-app payment support section can help if you are experiencing financial difficulties and need assistance with paying your bill, has information on what will happen if you don’t pay and information that relates to whether your service is currently restricted, suspended or has been disconnected. 

The new “Shop by Category” screen in the Shop tab allows you to browse by product and add or manage your subscriptions all in the one spot. Very timely with Christmas just around the corner. 

You will now see an alert in the app if your Telstra Smart Modem has switched to the 4G mobile network, following an unexpected outage. To fix your connection you can tap on the message link and follow the prompts to troubleshoot the issue.

You can now see a 30-day snapshot of all the speed tests you run in the app to help give better visibility of your Wi-Fi network and its performance.   

Tracking results over a longer period can pick up an anomaly that may not be seen with one speed test. Our troubleshooting guides and tips can then help you resolve the issue.