What's new in My Telstra app

At My Telstra we use your feedback to bring you the features you want. We’ve also completed general IT and software fixes to give you the best experience in the app.


May updates

Recharge without signing in

We can recognise the Pre-Paid SIM in your device so you can easily recharge without signing in.

April updates

Pre-Paid recharge made easy

Browse available recharges and top up a Pre-Paid service in My Telstra. ** 

Shopping just got simpler

View popular products in 'Shop' and explore accessories from the biggest brands at the touch of a button.

March updates

Easier home phone help

You can now find help in-app for any connection issues with your home phone.


November updates

More available extras

If you're on an Upfront Mobile or Data plan, you can add Speed Optimiser or Latency Optimiser for an extra $10 per month.

Choose the right store to visit

Fill in your appointment details to view the list of available stores and easily book your visit.

October updates

Forgotten your Fetch PIN?

We’ve made it easy for you to reset your Fetch PIN in Services.

September updates

More account security

To protect your account, there's a 48-hour holding period before activating full authority contacts in My Telstra.

August updates

Entertain the whole family

Fetch is a new service for free-to-air channels and on-demand content, and it's easy to manage.

Add new plans easily

Browse available mobile plans and add a new one, all from the app.

June updates

Shop for Accessories in-app

You can now browse our Accessory catalogue in-app for a more seamless shopping experience.

Manage your cases easily

Add nicknames to your cases, filter and sort them, and view when we last updated them.

April updates

Improved help

We've introduced a new tool to help diagnose and fix phone connection issues by guiding you through troubleshooting steps.

Get access to the best concerts

Telstra Plus members can now explore concert tickets on the My Telstra homepage and start planning the year of entertainment.

Our partners bring you more

Get Telstra Plus points when you pick up a partner deal. Check out the new carousel of partner offers in the Telstra Plus hub.

March updates

Cyber safety education

We’ve added a new cyber safety section to our security review page to help you can learn how to keep your account safe.

Know how your internet is performing

Got a fixed wireless order with us? You can now use My Telstra to perform a health check and see how well your internet is running.

February updates

Update your Directory Listing status

If you have full authority access, you can now easily control the visibility of your details within the Directory Listing.

Easy scheduling of nbn and Telstra appointments

You can now reschedule appointments within the My Telstra app, giving you flexibility to change plans if you need to.

Finding download speeds

If you’re a Pre-paid customer, you can now view the maximum mobile data download speed for your current recharge in the Service summary.

An improved security review

We’ve introduced improvements to the Security setup page so you can review the security of your account at setup or come back when it’s more convenient for you to review security. There's also a new section that provides guidance for scams.

January updates

Improve your modem connection

Our new guide helps you find the best spot for your modem to make the most of your 5G signal.

Stay informed in case of interruptions

We provide better visibility of information to help you stay up-to-date with what to expect when there’s an interruption to your service.


December updates

Maximise your internet use with Internet Optimiser

Internet Optimiser lets you put what's most important first on your home internet. Now, you can prioritise real time apps so you can keep using the apps that matter most to you, with minimal interruptions. 

More stores available to earn points

Search from over 150 stores to find the perfect product or offer for you to redeem and earn Telstra Plus points on the Telstra Plus Market.

November updates

Track more of your orders in My Telstra

Keep an eye on the status of your orders within the app.

An improved ‘Services’ tab

Discover our new compact design which lets you view more services and usage at a glance.

October updates

DIY tips for improving connection

Connection dropping out? Boost your internet connection with the help of our new DIY tips.

View your repayments at a glance

Now, you can view your accessories and devices in one place so you can manage and track repayments at a glance.

A better Help experience

Sign in to your Telstra account to get help fast. We can help you with your query while you go about your day.

Manage your eSim, anytime, anywhere

Transfer or restore your existing Upfront Mobile service onto an eSIM or replace a physical SIM with an eSIM, all within the My Telstra app.

September updates

Calls, data and texts. We break it down

Get on top of your data usage. View and track your usage history over time with a detailed breakdown, available in either list or graph view from your services summary.

Self-service forms for financial hardship

We’ve introduced a financial hardship self-service form to make it easier to request support. This lets you provide us with information ahead of a
call so we’re better able to support you.

A new and improved Internet health check experience

We’ve made it easier to kick start troubleshooting and view the progress of your Internet health check in real-time. 

August updates

Stay safer on the go

Our new SMS scam filter can help you get ahead of scammers. The security feature helps identify and block suspected scam text messages from reaching your mobile device.

Help in your hand

We’ve made it easier for you to troubleshoot common mobile service issues in the Get Help section within the app.

June updates

Telstra Plus Benefits updates

See the great Telstra Plus benefits on offer such as concert pre-sales, discounted movie tickets, and more. 

Data usage fun facts

6 hours of Insta? Or 3 hours of Netflix? Learn how to use your remaining monthly data with our fun facts. They’ll appear at 50%-85% data usage.  

A simpler way to troubleshoot

We can now save your report of an issue. So, if you’ve started to report a fault but didn’t finish, you won’t need to describe it again if you contact us later. 

May updates

Reschedule appointments in app

Now you can track, manage and reschedule your appointment for nbn faults within the app making it easier to find a time that suits you.

Data usage at your fingertips

We've developed a new usage summary graph which includes your data usage over the past three months so you can see your usage over time. The graph also shows summarised calls and SMS.

5G home internet gets a new look

Our 5G home internet summary screen has been redesigned to incorporate the look, and improved features, of our mobile summary screens.

One place for your devices

You can now view all your devices and repayments on the one screen in the Services tab.

Long press to copy details

A long-awaited feature arrives! If you receive Telstra bills you can now long press on your phone or tablet to copy your bill details including account number, bill number and BPAY details.

April updates

Personalised offers for you

Head to the Shop tab to discover a brand new look with tailored offers to compliment your services and devices.

Telstra PIN Improvements

Soon you’ll start seeing reminders to set up a Telstra PIN when you sign in. Setting up a Telstra PIN adds an additional layer of security to help protect personal information and prevent unauthorised access.

March updates

The ‘Home’ tab Re-imagined

We’ve enhanced the ‘Home’ screen. There’s a new design pattern using Telstra’s gradient, personalisation and elements designed to create familiarity using visual cues to help guide you to what's important.   

Subscriptions made easy

We’ve created a hub in the Services tab so it’s easier to view your subscriptions, and targeted offers at a glance.  This feature also aligns with our focus on transparency and making sure you know exactly how much you’re paying, and how many months are remaining on your subscription.  

Share images and files while messaging us

You can now attach images, screenshots, and other media files when messaging our agents in the app. Great for anyone who might need extra support for troubleshooting or technical advice.   

February updates

Speak with us

Customers can skip the long queue by viewing estimated hold times for the day and choose the best time to get in touch with us via Speak with us. In addition, we’ve added messaging making it even easier for customers to get in touch when they need extra support.

Service uplifts

Our customers spoke, and we listened. With borders reopening, we’ve updated our international roaming experience for DV mobile customers to make it easier for them to track and manage their usage overseas. Legacy home phone customers will see a refreshed service summary screen. This redesign brings it in line with the look and feel of post-paid mobile and DV fixed services.

Share the My Telstra app

Existing My Telstra app users can 'share' a link to the app with family and friends in their mobile phone contacts. The referrer can choose the method of the share i.e. WhatsApp, message, FB Messenger, and customise the message to their liking. When the referee receives the link and taps it, they’ll be taken to the App Store or Google Play store to download the My Telstra app.

Connected Devices

Customers can now view all devices connected to their modem via ethernet and see how each device is performing and troubleshoot any potential issues.


December updates

How’s your service?

Get an overview of your service performance, including your modem information. Plus view all the devices connected to your Wi-Fi network, see how each device is performing and troubleshoot any potential issues.

Viewing important information

We’ve made it easier to view important information relating to your mobile service. To download your critical information summary, head to your service and select ‘View or manage your plan’.

Give your Wi-Fi a boost

Get more with your Telstra Plus points and redeem a Telstra Smart Wi-Fi Booster – all from within the app.

November updates

Movies made easy

We've improved the process to buy movie tickets within the app and made it easier to search the latest movies, find a movie at a cinema and redeem the $12.50 Telstra Plus member ticket price.


All your details with the press of a finger

You can now copy your service, account, and payment information directly from the app in one step rather than having to write down or remember each section individually.


Having trouble paying?

Our new in-app payment support section can help if you are experiencing financial difficulties and need assistance with paying your bill, has information on what will happen if you don’t pay and information that relates to whether your service is currently restricted, suspended or has been disconnected. 

Looking for the perfect Christmas gift?

The new “Shop by Category” screen in the Shop tab allows you to browse by product and add or manage your subscriptions all in the one spot. Very timely with Christmas just around the corner. 

Fixed network connection down?

You will now see an alert in the app if your Telstra Smart Modem has switched to the 4G mobile network, following an unexpected outage. To fix your connection you can tap on the message link and follow the prompts to troubleshoot the issue.

September updates

Help from the past

You can now see a 30-day snapshot of all the speed tests you run in the app to help give better visibility of your Wi-Fi network and its performance.   

Tracking results over a longer period can pick up an anomaly that may not be seen with one speed test. Our troubleshooting guides and tips can then help you resolve the issue.

August updates

Mobile screen redesigns

We’ve redesigned the mobile “summary” and “extras” tabs to make it easier for customers to see their current extras/add ons plus others that may be of interest. We’ve also added a brief description to each of them so customers know what each extra can provide. 

July updates