My Telstra: July updates

Track faults and appointments

You can now check the status of any reported fault or service interruption through the Get help screen. If you have an appointment for an nbn faults technician to come to your home, you can view and reschedule your appointment within the app. Just tap on Get help and then Track my reported faults to get started.

See and manage who has authority on your account
On the Account contact screen, you can now view and manage who has authority on your account.

1.       On the Profile screen, select Security settings

2.       Then select Account contacts

3.       Here, you can see the contacts who have authority on your account, their level of authority and when they’ll expire. Select the contact you wish to manage

4.       On the Manage contact screen you can re-authorise them for another 24 months, change their level of authority, remove them from your account or re-add an expired contact

Personalised Telstra Plus dashboard
A new Rewards dashboard puts everything Telstra Plus in one place. Simply go to your Home screen to see your points balance, points history, current member benefits and more.

Even more entertainment and media services available
is Australia’s unturnoffable streaming service, packed with binge-worthy, award-worthy and share-worthy shows – and it’s ready to go on your device. Just open My Telstra and select Services to access your media subscriptions. Now available for internet services.

On the Home screen, you’ll also now be able to access Telstra News, showing the latest in Entertainment, Business and Devices.



My Telstra: June 4 updates


Self-service payment extensions: now up to 42 days

We know times are tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My TelstraNo need to call us or go in-store to make this happen – simply go to Payments, select Payment options and then Request more time to pay.

Your first payment extension can be either six or 14 days. If you still need more time, you’ll then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.

Messaging made easier than ever

We know you’ve been loving our new messaging service in the app, and thanks to your feedback, we’ve made it even easier to find.  We’ve added messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait on the phone or online – we’ll get back to you as soon as we can.

Personalised Telstra Plus content

Customers who have our app and are also enrolled in Telstra Plus, our rewards program, will now enjoy a more personalised experience. Along with your points balance, you’ll see specific offers showing what your points balance can be redeemed for in the Rewards Store. From new devices and accessories to exclusive benefits for Silver and Gold members, there’s lots to look forward to with Telstra Plus!

My Telstra: May updates

nbn service health check

Diagnosing connectivity issues on nbn services has never been easier with our new nbn health check tool. You can now run an automated test that checks both your nbn connection and home Wi-Fi set up. 

If there is an issue diagnosed with your nbn service, you’ll be able to start troubleshooting with a step by step guide to resolving the problem you’ve identified. Once troubleshooting is completed, an additional test will be conducted to ensure the issue has been resolved. 

If the issue persists and you need support, you’ll be able to message us directly in My Telstra app and we’ll get back to you as soon as we can.

How to access nbn service health check:

·       On the Services screen: select your nbn internet card and tap on nbn health check

·       On the Get help screen: select home internet and tap Check my connection and get help

The automated test can take up to a few minutes to complete. Keep the app open in the background while the test is being conducted, and we’ll send you a notification once the results are available.


Mobile screenshot displaying Start nbn health check button  Mobile screenshot displaying pass result

How do I get the My Telstra app?

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24x7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.