My Telstra: May updates

nbn service health check

Diagnosing connectivity issues on nbn services has never been easier with our new nbn health check tool. You can now run an automated test that checks both your nbn connection and home Wi-Fi set up. 

If there is an issue diagnosed with your nbn service, you’ll be able to start troubleshooting with a step by step guide to resolving the problem you’ve identified. Once troubleshooting is completed, an additional test will be conducted to ensure the issue has been resolved. 

If the issue persists and you need support, you’ll be able to Message us directly in My Telstra app and we’ll get back to you as soon as we can.

How to access nbn service health check:

  • On the Services screen: select your nbn internet card and tap on nbn health check

  • On the Get help screen: select home internet and tap Check my connection and get help

The automated test can take up to a few minutes to complete. Keep the app open in the background while the test is being conducted, and we’ll send you a notification once the results are available.

Mobile screenshot displaying Start nbn health check button  Mobile screenshot displaying pass result

How do I get the My Telstra app?

Simply visit the App Store or Google Play and search for My Telstra.

Existing Telstra 24x7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.