What’s new in My Telstra
You asked, we listened. We’ve been busy reviewing your feedback so we can continue to bring you the features you want. We’ve also completed general IT and software fixes to give you the best experience in the app.
My Telstra: July Updates
Don’t miss a byte!
Did you know placing your modem well above the floor can improve the signal strength to your devices?
"Your Connection" in the app has many tips and shows the performance ratings of the devices connected to your Wi-Fi network.
And, you can also get real-time upload and download speeds and performance ratings across a range of activities, such as HD streaming and online gaming, for your phone now too.
Up your game
We're offering Telstra Plus members a 3-month Telstra Game Optimiser subscription for 3,000 Telstra Plus points.
$10/month thereafter. Existing Telstra consumer nbn fixed line broadband customers only with a compatible modem. Eligibility criteria apply for Telstra Plus. Incompatible with other offers. Learn more
Want better Wi-Fi?
Telstra Plus members can get 3 month's credit on a Telstra Smart Wi-Fi Boosters subscription for 5,000 Telstra Plus points.
Min cost 5,000 points + $252 over remaining 21 months + plan charges when you maintain an eligible service. After the 3-month credit period, pay $12/mth for the remainder of the 24-month term. Eligibility criteria apply. Available to Telstra Plus members with one nbn service and one account. Not available to customers who already have Wi-Fi boosters. Learn more
My Telstra: June Updates
More for connected devices
You can now get an overview of your Wi-Fi’s performance. You’ll see a breakdown of how your service is running, including a performance score. We’ll also highlight any issues and provide known solutions to fix them.
Latest news update
We’ve refreshed the home screen so it’s easier to see the latest in news, technology, entertainment and announcements from Telstra.
You’ll also be able to view tips and tricks to manage your Telstra services.
Manage your spot in the queue
Joined a store’s queue in the app? You’ll now be able to manage your spot in the queue.
If you’re running late, you can let us know and we’ll keep you in the queue. We’ll also send an SMS when we’re ready to serve you and you can let us know when you’re on your way.
We’ve added new capabilities to the speed test feature. You can now see your modem’s speed so you’ll know if there’s an issue with your connection.
My Telstra: May Updates
See your modem information, plus all the devices connected to your Wi-Fi network and their signal strength. Simply head to your internet summary or the Get help tab.
Mobile speed check
Last month, we introduced our Wi-Fi speed test feature. This month, we’re doing the same for your mobile service.
Check the speed on your mobile device and we’ll show you the upload and download speeds you’re getting. We’ll also provide a rating performance across a range of activities such as browsing the internet, video calling, HD streaming, and online gaming.
Earn more Telstra Plus points
It's now easier to see how you can give your Telstra Plus points balance a boost. View the latest offers from Telstra and our partners so you can earn extra points.
Use points to pay
You can now use your Telstra Plus points to pay for your Device Protect subscription. To do this, head to your service summary screen and select the Extras tab.
Keeping you informed
The My Telstra app will keep you informed of any important changes or updates to your account or services. You'll see these messages in the notifications centre located at the top of the screen.
My Telstra: April Updates
Want to know how fast your internet is?
Complete a speed test in the app and you’ll see the upload and download speeds of your Wi-Fi network.
We’ll give a rating on the performance of your wi-fi network connection across a range of activities such as browsing the internet, video calling, HD streaming, and online gaming.
To get real-time connection results, head to the Get help tab
Home screen updates
We’ve updated the Home screen so you can now see the data usage and details for all your services with the swipe of a finger.
Fixed Internet Daily Usage
Got a fixed broadband service? We’ve introduced a breakdown of your daily usage to help you keep track of how much data you’re using.
We’ve made a few changes to your mobile summary screen. Explore a new look designed to make it easier to find the features you need.
You’ll now find international roaming and your apps and subscriptions in the Extras tab.
For additional features, tap the More menu on the top right corner of the screen.
My Telstra: March Updates
Boost your nbn speed whenever you need
You can now add, remove and modify your speed boosts for your nbn services in the Services screen. This gives you more control over your home internet service and the speeds it comes with.
Get the latest extras from our online store
You can now get the most out of your service and shop extras directly from the Shop screen. This includes our recommended range of extras and media subscriptions, like Kayo, Netflix and Foxtel.
Stay on top of your Telstra Plus orders
We’ve now added Telstra Plus orders to the order tracker. You can place an order in the Telstra Plus Reward Store and track it from wherever you may be.
Track your daily internet usage
For our fixed broadband customers, you’re now able to keep track and see how much data you’re using for your services every day.
My Telstra: February Updates
We've added more layers of security to the app.
Set up a Telstra PIN and use fingerprint or face recognition to securely access and update your personal details. You can also turn on app lock and review who has permission to manage your account.
Our online safety tools are available to help protect your home network and devices. Get support from our cyber security features, and report suspicious activity or scams.
Simply manage your Security settings in Profile.
Snapshot of your accessories repayment details
Check the repayments on your accessories bundle. Head to your Service summary screen to view the details.
Estimated cost to change or cancel your plan
Looking to make a switch? Check the estimated amount you may need to pay if you change or cancel your plan.
How much data are you using?
See your daily mobile data usage with a visual breakdown in graph or list view.
My Telstra: January Updates
Block inappropriate sites
You can help keep your family safe online by adding websites to allowed and blocked lists.
Hardware repayment options
Got a hardware repayment option? Now you’ll be able to see a snapshot of your repayment details.
Got a damaged screen?
If you’re an existing Upgrade and Protect customer, start your screen repair assessment in the services screen.
Notification centre updates
Our notification centre is a safe and secure hub for viewing messages from us. You can now see more of your important regulatory Telstra messages.
Missed a Telstra delivery?
You can now amend your delivery address for any failed deliveries.
My Telstra: December updates
Join a store’s queue
Visiting a store? Now you can secure your spot in the queue ahead of your visit. You’ll also be able to track your progress as you move up the line so you can go about your day.
To join a store’s queue, simply head to the Get help tab in the app.
Accessories repayment details at your fingertips
Get a quick overview of the repayment details for your accessories including the repayment term and amount remaining.
Telstra Plus gets a refresh
Time to explore the all new look of Telstra Plus. Check your points, visit the Rewards Store and access your exciting benefits in a few simple taps.
For Silver members, message us in the app for help with your services and ask us about getting the most out of your Silver benefits.
Gold members get VIP service when you message us in the app. We can help with your services, home tech and getting the most out of your Gold benefits.
Give your Wi-Fi coverage a boost
Got a hard to reach Wi-Fi spot? Telstra Smart Wi-Fi Booster extends your network so you can enjoy wall to wall coverage with more consistent speeds.
Enjoy less buffering and less lag while you stream, game and work in more rooms of your home.
My Telstra: September updates
Device locator enhancements
If you know your registered Telstra device is nearby but can’t locate it, you can now use Device Locator to make it play a sound – even if it’s on silent.
If you’ve lost your device outside of the home, you can also send it a custom message which will be visible to anyone who finds it.
See more in the notification centre
Our notification centre is a safe and secure hub for viewing messages from us. Filter by categories including billing and payments, orders, services, disruptions and appointments.
Activate your eSIM
eSIM technology makes connecting to the Telstra mobile network easier than ever. You can now activate your eSIM on Pre-Paid in the My Telstra app.
Optimise your gaming experience
Our new Games Optimiser service helps you optimise your internet specifically for gaming. You can activate a free trial and manage Games Optimiser on the Services screen.
View home internet data usage
From October, users with unlimited data plans can now see how much data they’ve used each month. (Note: data will show as 0 for VIC customers who are on a temporary COVID-19 unlimited data offer).
Enhanced Shop features
Enjoy a richer and more engaging Shop experience, with video and animation bringing the latest devices to life.
My Telstra: August updates
Lost your phone or tablet?
Device Locator in the Get help section of the app can help you find it. Track down your registered Telstra iOS and Android mobile phones and SIM-enabled tablets by viewing your devices on one map.
In future, Device Locator will be able to play a sound to help you find your trusty tech faster. You’ll also be able to leave a message on your device’s screen, so a good samaritan can help return it.
5G network access
If you’re on an eligible plan, you’ll now be able to view your 5G network access on the services screen.
Life’s easier with an eSIM
eSIM technology makes connecting to our mobile network easier than ever. You can now manage your eSIM in the My Telstra app, including swapping eSIMs between compatible devices.
Never miss a memo again. We can help you stay on top of your bills with more personalised push notifications.
Track your orders
Now you can track your post-paid mobile, ADSL and cable orders, and view the progress of your deliveries. Head to Get help and Track my orders. It’s in the mail!
My Telstra: July updates
Track faults and appointments
You can now check the status of any reported fault or service interruption through the Get help screen. If you have an appointment for an nbn faults technician to come to your home, you can view and reschedule your appointment within the app. Just tap on Get help and then Track my reported faults to get started.
See and manage who has authority on your account
On the Account contact screen, you can now view and manage who has authority on your account.
1. On the Profile screen, select Security settings
2. Then select Account contacts
3. Here, you can see the contacts who have authority on your account, their level of authority and when they’ll expire. Select the contact you wish to manage
4. On the Manage contact screen you can re-authorise them for another 24 months, change their level of authority, remove them from your account or re-add an expired contact
Personalised Telstra Plus dashboard
A new Rewards dashboard puts everything Telstra Plus in one place. Simply go to your Home screen to see your points balance, points history, current member benefits and more.
Even more entertainment and media services available
BINGE is Australia’s unturnoffable streaming service, packed with binge-worthy, award-worthy and share-worthy shows – and it’s ready to go on your device. Just open My Telstra and select Services to access your media subscriptions. Now available for internet services.
On the Home screen, you’ll also now be able to access Telstra News, showing the latest in Entertainment, Business and Devices.
My Telstra: June 4 updates
Self-service payment extensions: now up to 42 days
We know times are tough. If you need more time to pay, you can now request a payment extension of up to 42 days directly in My Telstra. No need to call us or go in-store to make this happen – simply go to Payments, select Payment options and then Request more time to pay.
Your first payment extension can be either six or 14 days. If you still need more time, you’ll then be able to request a second payment extension, up to a maximum of 42 days (six weeks) from the initial due date of your bill.
Messaging made easier than ever
We know you’ve been loving our new messaging service in the app, and thanks to your feedback, we’ve made it even easier to find. We’ve added messaging to the list of contact options on the Get help screen. If you ever need to get in touch, just send us a message. You don’t have to wait on the phone or online – we’ll get back to you as soon as we can.
Personalised Telstra Plus content
Customers who have our app and are also enrolled in Telstra Plus, our rewards program, will now enjoy a more personalised experience. Along with your points balance, you’ll see specific offers showing what your points balance can be redeemed for in the Rewards Store. From new devices and accessories to exclusive benefits for Silver and Gold members, there’s lots to look forward to with Telstra Plus!
My Telstra: May updates
nbn service health check
Diagnosing connectivity issues on nbn services has never been easier with our new nbn health check tool. You can now run an automated test that checks both your nbn connection and home Wi-Fi set up.
If there is an issue diagnosed with your nbn service, you’ll be able to start troubleshooting with a step by step guide to resolving the problem you’ve identified. Once troubleshooting is completed, an additional test will be conducted to ensure the issue has been resolved.
If the issue persists and you need support, you’ll be able to message us directly in My Telstra app and we’ll get back to you as soon as we can.
How to access nbn service health check:
· On the Services screen: select your nbn internet card and tap on nbn health check
· On the Get help screen: select home internet and tap Check my connection and get help
The automated test can take up to a few minutes to complete. Keep the app open in the background while the test is being conducted, and we’ll send you a notification once the results are available.
How do I get the My Telstra app?
Simply visit the App Store or Google Play and search for My Telstra.
Existing Telstra 24x7 users may need to manually upgrade their app by searching My Telstra in their app store, then tapping update.