If the My Telstra app keeps crashing, there are a few ways to fix this issue.
For Android:
o Go to your System settings
o Open Apps and notifications then find My Telstra
o Select Storage and cache then Clear storage
- Uninstall and reinstall the app
For iOS:
- Uninstall and reinstall the app
If you get a blank screen or expired session error when you sign into the My Telstra app, there are a few ways to fix this issue.
For Android
Change your default browser
- Close the My Telstra app, including in the background
- Open Settings and select Apps and notifications
- Select Default apps then Browser app
- Choose Chrome as your default browser
- Open the My Telstra app and try to sign in again
For iOS
Clear website data
- Open Safari on your device and select Settings
- Scroll down and choose Advanced then Website Data
- Select Show All Sites and scroll down so you can see telstra.com
- Select Edit
- Remove all telstra.com data by tapping on the - (minus) button
- Confirm by selecting Delete
- Open the My Telstra app and try to sign in again