Make life easier
with My Account

My Account lets you manage your Telstra accounts and services online. To get started, all you need is your Telstra account or mobile number.


Register now   Already registered

Forgotten your username or password?

With My Account you can:

  • Check your estimated call and data usage
  • Check the expiry date of your post-paid mobile phone contract
  • See the past 13 months’ bill history and download PDF copies
  • Pay bills or recharge and store your details for future payments
  • Activate Home Broadband Data Top-Ups (Three for Free)
  • Check recent charges or credits
  • Get cheap movie tickets plus music and sport offers
    with Telstra Plus™
  • Update your details or billing address
  • Set up direct debits
  • Set up bill and payment reminders

My Account Tutorial


Different Strokes for different folks

Depending on what type of services you have, My Account has something for you. Whether you have a Pre-Paid service or an eligible post-paid mobile or home phone, internet or bundle, My Account lets you manage all your services online. And if you want to do many of these things on your mobile or tablet, download the Telstra 24x7 App once you’ve registered for My Account.



Pre-Paid customers

  • Quick and easy recharge when you save credit/debit card details
  • Schedule recurring recharges
  • View your usage details and remaining credit and bonuses
  • Change offer or purchase additional data (Plus packs)


Mobile customers on a plan

  • Monitor call and data usage
  • View shared data usage across devices
  • See your shared data usage (if you have shared data)
  • Check your contract end dates and outstanding repayments on a plan

Home phone or broadband customers

  • Monitor your household internet usage and fixed phone calls
  • Access ADSL troubleshooting tools
  • Make a bill payment with several clicks or setup direct debit
  • Access webmail


Have a question about the Telstra 24x7® App? Ask our Customer Forum


24x7 Chat

Chat with us now

Chat Now

Facebook and Twitter

For support and to see what's new, like us on Facebook and follow us on Twitter


Have a question about the Telstra 24x7® App? Ask our Customer Forum