Concession offers
$19/mth mobile discount for concession holders
Eligible concession holders can get a $19/mth mobile discount off our Starter Mobile Plan.
What's included
How to get the discount
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Check your eligibility
To be eligible for a Mobile concession discount, you'll need one of the following cards:
- a valid Health Care card
- Pensioner Concession or;
- Department of Veterans Affairs card.
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Submit application
If you have one of the above, message us, we’ll complete our standard credit assessment and verify your eligibility.
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Take up offer
Once confirmed, you can purchase our Starter Mobile Plan and receive the recurring monthly discount. You can buy a new phone outright or bring your own.
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Please note
- You can't add a device repayment option to this plan when you take up the offer.
- Concession offers are not available with any other discount offer or promotion.
- Plan prices: Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.
- Mobile discount for eligible concession card holders offer: Eligible customers that take up the Starter Mobile Plan, will receive a $19 credit on their bill each month. To be eligible for this credit, you must have an eligible concession card. Refer to our FAQ for eligibility requirements. If you change plans, cancel your plan, or no longer have an eligible concession card, or we choose to withdraw this offer, the credit will no longer apply to your account. To determine your eligibility for this offer, we will need your Centrelink Customer Reference Number/File number. By proceeding with this application and providing us with your details, you authorise us to use these details to check your concession card status with the relevant government body to determine your eligibility for the concession card holder offer.
- No excess data charges in Australia: When you exceed the data allowance, you can continue to access data, but your speed will be slowed to a maximum of 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load. The speed will depend on a range of factors including the type of device, location, user numbers and download sources, and it may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. This offer is for personal use on a smartphone in Australia only and the FairPlay Policy applies.
- Home phone concession: As an eligible customer, concession card holders can receive a monthly discount off their plan and also receive a waiver on late payment fees and fee-free payment options. To determine your eligibility for this offer, we will need your Centrelink Customer Reference Number/File number. By providing us with your details, you authorise us to use these details to check your concession card status with the relevant government body to determine your eligibility for the concession offer. If you change plans, cancel your plan or no longer have a valid eligible concession card, you may no longer be eligible to receive the discount. We may also withdraw this offer at any time and the discount will no longer be applied. We're also happy to provide Telstra bills in larger print upon request, so they’re easier to read.
- Domestic allowance: Standard national calls and texts include calls and texts to standard Australian numbers, as well as most 11xx, 12xx, 13xx, and 1800 numbers for use in Australia. Calls to premium numbers (e.g. 19xx numbers), some satellite numbers, 1234, 12 455 and 12 456 numbers, international numbers and content charges (including third party charges) are NOT INCLUDED.