Concession offers

The Value Mobile Offer is a $10/mth recurring credit on the Extra Small $40 Mobile Plan, which will reduce the monthly price of the Extra Small mobile plan (only) to $30/mth (charges for devices, add ons, services, and usage outside of your plan allowance, are additional to the monthly plan charge).  If you change plans, cancel your plan or no longer have a valid eligible Health Care Card, or we choose to withdraw this credit, the credit will be removed from your account.

Holders of a valid eligible Health Care Card may be eligible for the $30/month Value Mobile Offer.

Your concession information, such as your Centrelink Customer Reference Number, will be provided to the relevant government department so that your details can be validated to make sure that you meet the eligibility criteria.

To receive the $30/month Value Mobile Offer, first check whether you have valid eligible Health Care Card and submit the form with your personal details and Centrelink Customer Reference Number. Once submitted, you’ll be shown a link to take up the offer. When you select this link, you’ll enter Telstra’s online checkout. Once you have submitted your application for the offer, we will validate your Health Care Card details with the relevant government authority. In the event that you are not eligible we will contact you and the $10/mth recurring credit may be removed.

If you have a phone number from another carrier you would like to keep, select the “Transfer number to Telstra” option when shown. We’ll ask for your existing phone number, the carrier,  the service type (if you pay monthly on a contract or if it’s a Pre-Paid number), and potentially your account number. Once you have entered these details, we will submit an application to have your phone number transferred from your current carrier to Telstra.

If your existing mobile plan is with another carrier and you transfer your number to Telstra, you’ll no longer be able to use your existing plan/service. If you’re an existing Telstra mobile customer, your existing mobile plan will change to the $40 Extra Small mobile plan with a $10/mth recurring credit applied from the next billing cycle (up to 30 days). If you are in contract with your existing service, you may need to pay early termination fees for your plan, hardware and/or services. If you are transferring your number from another carrier, fees and charges may be applicable when transferring your mobile number, including any contract cancellation fees with your existing provider.

The $30/month Value Mobile Offer is ongoing,  however, if you change plans, cancel your plan, or no longer have a valid eligible Health Care Card, or we choose to withdraw this credit, the credit will be removed from your account.

Your CIS will reflect the $40 Extra Small Mobile Plan, as that is the plan you have taken up; your monthly plan charge is reduced to $30/mth with the $10/mth recurring credit we provide for eligible concession holders.

Month to month plans: Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

$30 Value offer: Eligible customers that take up the $40 Extra Small Telstra Mobile Plan (Eligible Plan) from 31 March 2020, will receive a $10 credit on their bill each month, which will reduce the monthly price of their Eligible Plan charge only, to $30/mth. Charges for devices, add on’s, services and usage will be charged in addition to the monthly plan charge. To be eligible for this credit, you must have a valid eligible Pensioner Concession Card, Health Care Card or be receiving an eligible government allowance – see [insert anchor link to FAQ] for eligibility requirements. If you change plans, cancel your plan, or no longer have a valid eligible Pensioner Concession Card, Health Care Card, or government allowance, or we choose to withdraw this credit, the credit will be removed from your account. To determine your eligibility for this offer, we will need your Customer Reference Number or DVA file number. By proceeding with this application, you authorise us to use these details to check your concession status with the relevant body to determine eligibility. 

No excess data charges in Australia: When you exceed the data allowance, you can continue to access data, but your speed will be slowed to a maximum of 1.5Mbps. This isn’t suitable for HD video or high-speed applications, and some web pages, social media content and files may take longer to load. The speed will depend on a range of factors including the device, location, user numbers and download sources, and it may be slowed further during busy periods. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. For personal use on a smartphone in Australia only and the FairPlay Policy applies. 

Domestic allowance: Standard national calls and texts includes calls and texts to standard Australian numbers, as well as most 11xx, 12xx, 13xx, and 1800 numbers for use in Australia. Calls to premium numbers (e.g. 19xx numbers), some satellite numbers, 1234, 12 455 and 12 456 numbers, international numbers and content charges (including third party charges) are NOT INCLUDED.