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Tools to help you
manage your life.

Your Telstra mobile comes with a range of features and services designed to make your life easier. Have fun, stay social and manage your calls and messaging with a great value service to suit your needs.

Telstra HD Calling
Telstra HD calling is the next step in voice calling technology for mobile phones - enabling you to make calls over 4G and 4GX on the Telstra Mobile Network.

Find out more

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Pricing and storage

  Standard
Message storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part thereof)
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.


Using your MessageBank

> Set up MessageBank on your mobile

> Change ring time before calls divert to MessageBank

> Cancel MessageBank


Things you need to know

Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

Telstra Video Calling
Experience the next step in mobile video calling technology with a compatible device on our 4G and 4GX services on the Telstra Mobile Network.

Find out more

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Pricing and storage

  Standard
Message storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part thereof)
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.


Using your MessageBank

> Set up MessageBank on your mobile

> Change ring time before calls divert to MessageBank

> Cancel MessageBank


Things you need to know

Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

Telstra Wi-Fi Calling
Make high definition voice calls on your mobile using your Telstra Fixed Broadband Wi-Fi connection.

Find out more

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Pricing and storage

  Standard
Message storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part thereof)
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.


Using your MessageBank

> Set up MessageBank on your mobile

> Change ring time before calls divert to MessageBank

> Cancel MessageBank


Things you need to know

Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

 

MessageBank®
MessageBank allows your callers to leave messages when your phone is unattended, busy, out of range or has a flat battery. To set it up, dial 101 and follow the voice prompts.

Find out more

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Pricing and storage

  Standard
Message storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part thereof)
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.


Using your MessageBank

> Set up MessageBank on your mobile

> Change ring time before calls divert to MessageBank

> Cancel MessageBank


Things you need to know

Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

 

MessageBank Plus
MessageBank Plus enables Visual Voicemail on the iPhone (iOS 4.3 or greater) to provide you with a new user-friendly, visual interface that simplifies the management of your voice messages.

Find out more

Standard

Suitable for all mobile phone users and Telstra Pre-Paid customers. You'll receive MessageBank Standard when you activate your Telstra mobile service.

Pricing and storage

  Standard
Message storage 60 x 5 min messages
Saves unplayed messages 14 days
Saves played messages 7 days
Monthly access fee $0
Message retrieval rate1 30c per 30 secs (or part thereof)
Call forwarding No change

You can also use MessageBank while travelling, as you would in Australia. For detailed information download the Telstra International Roaming Pocket Guide (PDF, 357KB). MessageBank roaming rates apply.


Using your MessageBank

> Set up MessageBank on your mobile

> Change ring time before calls divert to MessageBank

> Cancel MessageBank


Things you need to know

Standard carrier rates apply to retrieve messages from a phone other than the nominated service. The message retrieval rate for Telstra Pre-Paid services is 30 cents per 30 seconds (or part) + 35 cent connection fee.

 

Message2Txt®
With Message2txt, callers who can't get through to you can leave a 10-second message that is converted to text and sent to you as an SMS. 

Find out more

Message2txt is enabled when you don't have a messaging service (such as MessageBank or Voice2Text) and your mobile phone is switched off, out of range, busy or unanswered.

If the caller leaves a message, you will receive a free SMS with the caller's message and mobile number, unless their number is withheld. Press the call button to return the call. You can also reply to the caller's SMS.

Call 13 2200 to turn off Message2txt.

Pricing

There is no charge to you to receive the SMS if the caller leaves a message. The caller will be charged standard call rates. Standard SMS or call rates apply if you reply to the SMS or call back.

 

Things you need to know

The Message2txt service will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message. The text message should take about 3.5 minutes to arrive after the caller leaves the voice message, but in some instances may take up to 20 minutes.

The caller's voice message isn’t stored and is unable to be retrieved.

 

Voice2Text
Be more efficient with our Voice2Text service, which automatically converts compatible voice messages to text and sends them to your mobile as an SMS.

Find out more

Message2txt is enabled when you don't have a messaging service (such as MessageBank or Voice2Text) and your mobile phone is switched off, out of range, busy or unanswered.

If the caller leaves a message, you will receive a free SMS with the caller's message and mobile number, unless their number is withheld. Press the call button to return the call. You can also reply to the caller's SMS.

Call 13 2200 to turn off Message2txt.

Pricing

There is no charge to you to receive the SMS if the caller leaves a message. The caller will be charged standard call rates. Standard SMS or call rates apply if you reply to the SMS or call back.

 

Things you need to know

The Message2txt service will do its best to convert the caller's message accurately into a text message, but the conversion may not be totally accurate if the caller's voice or words are unclear.

We may use a third party to assist in the translation of a voice message. The text message should take about 3.5 minutes to arrive after the caller leaves the voice message, but in some instances may take up to 20 minutes.

The caller's voice message isn’t stored and is unable to be retrieved.

 

Picture and video messaging
Share your best moments with friends and family with picture and video messaging (MMS).

Find out more

You can send Picture and Video Messages to any MMS-capable mobile phone in Australia, any email address worldwide and to selected international mobile destinations.

A picture message is a great way to get photos from your mobile to your PC – just send an MMS to your email address or sign up to BigPond® Photos.

Message type Cost
Picture message (text, pictures and/or audio) per message per recipient (up to 500KB) to Australian mobile numbers or email addresses 50c
Video messages per message per recipient (up to 500KB dependent on handset capability) to Australian or international mobile numbers or email addresses 75c
For each MMS picture or video message sent to international mobile destinations (up to 300KB) 75c

How do I get it?

To check whether MMS is set up on your phone, send a free MMS to 176MMS (176667). If you receive a Picture Message back you are ready to go. If not, go to Mobile Phone Set-Up and follow the instructions.

 

Sending messages overseas
Send and receive texts, picture and video messages (MMS) to friends and family who are overseas and receive messages from them, provided they’re on a compatible overseas network.

Find out more

You can also send a picture or video message to any email address worldwide.

If you can send within Australia then you can send overseas. Just make sure your friends and family have MMS working on their phone and that their carrier and country are participating.

International picture and video messages have a size limit of 300 kilobytes per message. If you try to send a larger message it may not be delivered. If the recipient isn't with a participating carrier, they may receive a text message directing them to a website to view your MMS.


Pricing

The cost of a 160-character text message originating in Australia and sent to an international number is 50c (incl GST). All international picture and video messages (MMS) are charged at a flat rate of 75c (incl GST) per message, per recipient.

If you're travelling overseas and want to send and receive pictures and videos, please see details on International Roaming. If you're set-up to make international calls while overseas you can still send to friends and family in Australia and to overseas destinations if their carrier and country are participating.

 

Premium SMS messaging

Premium SMS services are provided by companies other than Telstra and use numbers starting with 19. If you receive Premium SMS it means you have agreed to use or receive specific entertainment services via your mobile.

Find out more

 

Premium SMS donations
We’re participating in an industry pilot program that enables selected charities to raise funds via Premium SMS. You can now donate from your mobile by sending a text message.

Find out more

 

Telstra Mobile Protect
Mobile Protect is designed to help protect your children when they’re using their mobile devices, and lets you restrict usage on their mobiles and tablets. Available to post-paid customers at no extra cost.

Find out more

Telstra Mobile Protect lets you restrict usage on mobiles and tablets on your account in order to help protect your children when they’re using their mobile devices. Ensure the content your loved ones view on websites is family friendly with web blocking features, keep an eye on their social networking and protect them from the dangers of unwanted calls and SMS messages.

Telstra Mobile Protect is available with your Telstra mobile at no extra cost.


With Telstra Mobile Protect, you can:

  • Apply internet filters and block nominated websites
  • Restrict call and SMS activity
  • Set time restrictions
  • Receive reports on which websites are being accessed


How to get Telstra Mobile Protect

To get started, log into My Account with your username and password. If you aren’t registered for My Account, you can sign up here.

  1. Once you’re in, select the mobile service you want to apply Telstra Mobile Protect to, then press the manage button for Telstra Mobile Protect under the features section to enter the setup process.
  2. Within the setup process you’ll be able to create your phone and internet restrictions. Once Telstra Mobile Protect has been successfully applied to the mobile service we’ll send it an SMS. This can take up to 10 minutes.
  3. You’ll need the user’s consent to apply Telstra Mobile Protect to a Telstra mobile service (including Pre-Paid) that isn’t on your account. Press the ‘Import service’ button at the bottom of the Telstra Mobile Protect dashboard and follow the on-screen instructions. We’ll send an SMS or an email (if the device isn’t capable of receiving an SMS and an email address has been provided by you) to the user of that device. The user must accept the request by reply SMS or via the authentication link provided in our email for the consent to be accepted. Email access needs to be via the Telstra Mobile network and not via a Wi-Fi connection for the embedded acceptance link to work.


Need help?

We're here to help you 24x7 on LiveChat, CrowdSupport, Facebook, Twitter or Google+. Alternatively, call 1800 266 000 for product support or visit your nearest Telstra Shop.

> Video tutorial

 

1234
As a Telstra customer you can call 1234 and an operator can provide you with street directions, information from Yellow pages®, movie times, sports results, weather conditions, marine reports and much more.

Find out more

If you’re unable to talk, SMS a request to 1234 and the operator will send the information back to you as a text.


Pricing

Charges apply for calls and SMS sent to 1234 and for successful or attempted connection to the number you've asked for. For full pricing details, please visit 1234.


Things you need to know

1234 is available to most Telstra mobile customers and full service Telstra residential and business customers. If you are billed by someone other than Telstra, contact your service provider to find out what charges apply.

 

Barred Outgoing Calls
Outgoing calls to certain services are barred on your Telstra Pre-Paid service. Tap ‘find out more’ to see the list of services.  Diversion to international numbers is also barred from a Pre-Paid service.

Find out more

So if you want your kids to focus on their study and not their social media, or to protect them from the dangers of unwanted calls and SMS, then this is the feature for their phone that can help you get a better night’s sleep.

Plus, keep the content your loved ones view on websites clean and family friendly with the web blocking features, and keep an eye on their social networking.

And while you can’t put a price on the safety of your family, Smart Controls™ is available with your Telstra mobile at no extra cost.

...more

With Smart Controls™, you can:

  • Apply internet filters
  • Restrict call and SMS activity
  • Set time restrictions
  • Block access to nominated websites  
  • Get reports on what internet sites are being accessed on your mobile services

How to get Smart Controls™

To get started, simply log into My Account with your username and password. If you aren’t registered for My Account, you can sign up here.

  1. Once you're in, select the mobile service you want to apply Smart Controls™ to, then press the manage button for Smart Controls under the features section to enter the setup process. Within the setup process you’ll be able to create your phone and internet restrictions.
  2. Once set up, we’ll send an SMS to the mobile service you’ve added Smart Controls™ to as soon as it’s been successfully applied. This can take up to 10 minutes.
  3. You’ll need the user’s consent to apply Smart Controls™ to a Telstra mobile service (including Pre-Paid) that isn’t on your account. Press the ‘Import service’ button at the bottom of the Smart Controls™ dashboard and follow the on-screen instructions. We’ll send an SMS or an email (if the device isn’t capable of receiving an SMS and an email address has been provided by you) to the user of that device. The user must accept the request by reply SMS or via the authentication link provided in our email for the consent to be accepted. Email access needs to be via the Telstra Mobile network and not via a Wi-Fi connection for the embedded acceptance link to work.

Need help?

We're here to help you 24x7 on LiveChat, CrowdSupport, Facebook, Twitter or Google+, or call 1800 266 000 for product support or visit your nearest Telstra Shop.

 

Calling Number Display
Calling Number Display shows the number of the person calling your mobile phone (unless their number is blocked) if they’re calling from Australia.

Find out more

Block your phone number when you place a call

Dial *#31# on your mobile phone then press the ‘call’ button. You can block your phone number on a permanent or call-by-call basis.


Call-by-call blocking

To block on a call-by-call basis:

  • From a home phone: dial 1831 then the number you are calling
  • From a mobile phone: dial #31# then the number you are calling


Permanent blocking

  • Home phones: you can remove your name, phone number and address from White Pages® directory listings or directory assistance services. Also hide your number on Calling Number Display when you call others. A monthly fee of $2.93 applies for residential services (this appears under Services and Equipment charges on your bill).
  • Mobile phones: most mobiles include a "show my caller ID" setting which you can turn off. It is usually located in Main Menu, then Tools or Settings, then Phone. For more information, please check your mobile phone manual. If you don't have your manual handy, you can view it online.


Call-by-call unblocking

If your number is permanently blocked, you can choose to unblock calls on a case-by-case basis:

  • From a home phone: dial 1832 then the number you are calling
  • From a mobile phone: dial *31# then the number you are calling


Check if callers can see your telephone number

  • On a home phone: call 127 220 and listen to the announcement
  • On a mobile phone: call *#31# then press the send/call button. A message will be displayed on your screen.