Plan Telstra Smart Wi-Fi Booster
Monthly Charge

$12/mth over a 24 month term (or $288 upfront)
Monthly Charge

Casual month to month

Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Standard Evening Speed
Minimum Term
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

National calls – Unlimited (excludes certain premium numbers including 19xx numbers)
Mobile calls – Unlimited
13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

To international numbers

International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates)

Entertainment
Telstra Wi-Fi Modem
Included for new Telstra customers who stay connected for 24 months
Telstra Business Smart Modem

24 month term only

What's Included
  • a Telstra Smart Wi-Fi Booster
  • a $0 Smart Modem upgrade (if you don’t already have one)
  • use of up to three additional Telstra Smart Wi-Fi Boosters at no additional charge (if necessary as determined by us)
  • an on-site visit by a service technician (if necessary as determined by us)
What's Not Included
Minimum Cost

Includes set up costs

24 month term $288
Maximum Early Termination Charges (ETC)
Early termination charges of up to $288 will apply when cancelling unless we can't improve your Wi-Fi coverage or you are moving to a non-nbn premises, in which case you need only return any additional Wi-Fi Boosters.
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Equipment Non-Return Fee

$200 - Applies if you don't return any additional Telstra Smart Wi-Fi™ Boosters to us within 14 days of cancellation.

Minimum cost based on you staying connected to this plan for 24 months and may change if month-to-month plan price changes. If you cancel your plan within 24 months of connecting, you’ll need to payout the remaining cost of your Telstra Wi-Fi Modem calculated based on the modem cost of $9/mth and the number of months remaining in your 24 month commitment.

The Core Internet Plan is incompatible with any Speed Boosts.

Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number.

Monthly Charge

Telstra Smart Wi-Fi Booster
$12/mth over a 24 month term (or $288 upfront)
What's Included?
  • a Telstra Smart Wi-Fi Booster
  • a $0 Smart Modem upgrade (if you don’t already have one)
  • use of up to three additional Telstra Smart Wi-Fi Boosters at no additional charge (if necessary as determined by us)
  • an on-site visit by a service technician (if necessary as determined by us)
Maximum Early Termination Charges (ETC)
Telstra Smart Wi-Fi Booster
Early termination charges of up to $288 will apply when cancelling unless we can't improve your Wi-Fi coverage or you are moving to a non-nbn premises, in which case you need only return any additional Wi-Fi Boosters.
Equipment Non-Return Fee

Telstra Smart Wi-Fi Booster
$200 - Applies if you don't return any additional Telstra Smart Wi-Fi™ Boosters to us within 14 days of cancellation.

Information about the service

Telstra Smart Wi-Fi Booster comes with the commitment that you will get indoor Wi-Fi coverage throughout your home. This committment applies for the first 24 months from when you purchase the Telstra Smart Wi-Fi Booster. 

Wi-Fi speeds are measured separately to your home internet connection. Telstra Smart Wi-Fi Booster does not guarantee any particular speeds for your home internet connection.

Eligibility

To be eligible for the Smart Wi-Fi Booster you need to:

  • Take up an eligible Telstra consumer home internet plan (Standard Evening Speed or above), and
  • Be connected to the nbn network (excluding Fixed Wireless), and
  • Maintain your eligible Telstra consumer home internet plan (Standard Evening Speed or above) on the nbn network

Wi-Fi Coverage Guarantee

If you let us know you do not have Wi-Fi coverage throughout your home, we will take steps to improve this within 30 days. This may include providing you with additional Smart Wi-Fi Boosters (if necessary as determined by us).

If we can't improve your Wi-Fi coverage to your satisfaction, you can cancel your repayment contract for the Smart Wi-Fi Booster without paying any further repayments and will also receive a credit back of your last month's repayment.

If you paid for your Smart Wi-Fi Booster upfront, you will receive a credit equivalent to the portion of the purchase price you would have still been paying off had you chosen to purchase the device on a 24 month repayment contract, calculated from the date you reported your Wi-Fi issue to us.  

Information about pricing

Refer to the Plan Cost table. 

Other Information

Returning Equipment

We will provide you with postage paid return satchel if you are returning equipment to us.

Understanding my bill

You're billed in advance for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Bill payment charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

White Pages is a registered trade mark of Sensis Pty Ltd. nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. iPhone is a trade mark of Apple Inc. registered in the U.S. and other countries. Android is a trade mark of Google Inc. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

MOSC2320-Wed Jul 01 00:00:00 AEST 2020

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