| Plan | Telstra Smart Wi-Fi Booster | |||||
|---|---|---|---|---|---|---|
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Monthly Charge
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$12/mth over a 24 month term (or $288 one off payment) | |||||
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Monthly Charge
Casual month to month |
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Monthly Data Allowance
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Business Demand Data
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Cost per Megabyte (MB)
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Speed
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Speed
Included on nbn technology types only |
Standard Evening Speed | |||||
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Minimum Term
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Calls + SMS + MMS
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Calls
To standard Australian numbers |
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| National calls – Unlimited (excludes certain premium numbers including 19xx numbers) | ||||||
| Mobile calls – Unlimited | ||||||
| 13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free) | ||||||
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Calls
To international numbers |
International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates) |
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Entertainment
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Telstra Wi-Fi Modem
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Included for new Telstra customers who stay connected for 24 months | |||||
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Telstra Business Smart Modem
24 month term only |
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What's Included
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What's Not Included
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Minimum Cost
Includes set up costs |
24 month term | $288 | ||||
| 24 month term | $288 | |||||
| Casual month to month | ||||||
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Maximum Early Termination Charges (ETC)
|
Early termination charges of up to $288 will apply when cancelling unless we can't improve your Wi-Fi coverage or you are moving to a premises where you can not get an eligible service, in which case you need only return any additional Wi-Fi Boosters. | |||||
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Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
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Allowances
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Equipment Non-Return Fee
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$200 - Applies if you don't return any additional Telstra Smart Wi-Fi™ Boosters to us within 14 days of cancellation. | |||||
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Minimum cost based on you staying connected to this plan for 24 months and may change if month-to-month plan price changes. If you cancel your plan within 24 months of connecting, you’ll need to payout the remaining cost of your Telstra Wi-Fi Modem calculated based on the modem cost of $9/mth and the number of months remaining in your 24 month commitment. The Core Internet Plan is incompatible with any Speed Boosts. Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number. |
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|
Monthly Charge
|
| Telstra Smart Wi-Fi Booster |
|---|
| $12/mth over a 24 month term (or $288 one off payment) |
|
What's Included?
|
|
|
Minimum Cost
Includes set up costs |
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| Telstra Smart Wi-Fi Booster | ||||
|---|---|---|---|---|
|
24 month term
|
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| $288 |
|
Maximum Early Termination Charges (ETC)
|
||||
| Telstra Smart Wi-Fi Booster | ||||
|---|---|---|---|---|
| Early termination charges of up to $288 will apply when cancelling unless we can't improve your Wi-Fi coverage or you are moving to a premises where you can not get an eligible service, in which case you need only return any additional Wi-Fi Boosters. |
|
Equipment Non-Return Fee
|
||||
| Telstra Smart Wi-Fi Booster | ||||
|---|---|---|---|---|
| $200 - Applies if you don't return any additional Telstra Smart Wi-Fi™ Boosters to us within 14 days of cancellation. |
Information about the service
-
Telstra Smart Wi-Fi Booster comes with the commitment that you will get indoor Wi-Fi coverage throughout your home. This commitment applies for the first 24 months from when you purchase the Telstra Smart Wi-Fi Booster.
Wi-Fi speeds are measured separately to your home internet connection. Telstra Smart Wi-Fi Booster does not guarantee any particular speeds for your home internet connection.
- Eligibility
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To be eligible for the Smart Wi-Fi Booster you need to have an eligible Telstra home internet plan.
- Wi-Fi Coverage Guarantee
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If you let us know you do not have Wi-Fi coverage throughout your home, we will take steps to improve your Wi-Fi Coverage. This may include providing you with additional Smart Wi-Fi Boosters (if necessary as determined by us).
If we can't improve your Wi-Fi coverage to your satisfaction, you can cancel your repayment contract for the Smart Wi-Fi Booster without paying any further repayments and will also receive a credit back of your last month's repayment.
If you paid for your Smart Wi-Fi Booster upfront, you will receive a credit equivalent to the portion of the purchase price you would have still been paying off had you chosen to purchase the device on a 24 month repayment contract, calculated from the date you reported your Wi-Fi issue to us.
Other Information
- Returning Equipment
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We will provide you with postage paid return satchel if you are returning equipment to us.
- Understanding my bill
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You're billed in advance for the minimum monthly charge. Your first bill will be higher if you start your plan part way through a billing period.
- Bill payment charges
-
- Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
- Electronic payments – Free
- Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
- Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
- Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods
- Upfront Plans
-
If you have an Upfront Internet plan and choose outright purchase, payment will be taken at the time of ordering. If the repayment option is chosen, you will be charged for the first month when the order is placed, and on the same day each month thereafter. You can view your upcoming payment dates in the My Telstra app.
Upfront Internet customers will pay via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.
- Need help? We're here for you.
-
Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
- Complaints
-
If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.
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This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms
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MOSC2320-Tue May 17 00:00:00 AEST 2022