Plan Ultimate Voice
Monthly Charge

Casual month to month

Monthly Charge

Casual month to month

$55/mth
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Minimum Term
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local calls - Unlimited
National calls – Unlimited
Mobile calls – Unlimited
13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

To international numbers

International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates)

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
  • Messagebank® 
  • Calling Number Display
What's Not Included
Minimum Cost

Includes set up costs

Casual month to month $154
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances

Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number. 

Monthly Charge

Casual month to month

Ultimate Voice
$55/mth
Calls

To standard Australian numbers

Ultimate Voice
Local calls - Unlimited
National calls – Unlimited
Mobile calls – Unlimited
13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

to international calls

International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates)

What's Included?
  • Messagebank® 
  • Calling Number Display

Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number. 

Information about the service

Your plan includes a Home Phone service.

How do I install my service on the nbn?

Self-Installation Kits are available or a technician will connect your home if required at no extra cost.

Once you take up a telephone service on the nbn™ network, you can’t move back to Telstra services on the existing copper network unless you’re in an nbn™ Fixed Wireless area.

Information about pricing

Refer to the Plan Cost table. We may change the price of your plan in the future. If this happens, depending on the impact of the change we will let you know prior to the price change and you may have the ability to change or cancel your plan.

Other charges

In addition to the monthly charge, you may pay the following charges:

Connection charge

$99 for new connections. Standard Professional Installation is included at no extra cost if it is mandatory at your premises.

Standard Professional Installation

$240 if you request a technician to visit your premises and don't meet our eligibility requirements for an included Standard Professional Installation.

Non-standard installations

Separate charges apply for non-standard installations such as complex or remote areas, Foxtel from Telstra installations and additional connection points.

Connecting to the nbn network

nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment. We’ll let you know if either of these charges apply to you and include them on your bill.

Delivery fee

A $9.95 delivery fee may apply for customers taking up additional hardware such as a modem or Telstra TV.

Cancelling your plan

There are no Early Termination Charges for this plan. You can cancel at any time, but you will need to pay any charges you owe up to the point of cancellation.

Pensioner discount

If you have an eligible Pension Concession and/or Health Care Card, you can apply to receive:

  • A $10/mth discount off the total monthly charge for this plan
  • A $15/mth call allowance which can be used for 019 number, 13 number and international calls
  • Discounted connection charge for eligible customers
  • Waiving of Payment Processing and Late Payment fees

Bill payment charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Other Information

Access technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change, unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

nbn satisfaction guarantee

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

How can I check and manage my usage?

Register and login to My Account at telstra.com/myaccount or get the My Telstra app.

When will my service be ready?

We’ll make our best attempts to connect your Home Phone service on your requested date.

This may occur within two working days if:

  • There was a previous working Home Phone service to your property
  • We can reconnect the service without visiting the property, local telephone exchange, or anywhere in between

Otherwise, it could take 5 to 15 days.

Priority Assistance

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

White Pages is a registered trade mark of Sensis Pty Ltd. nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. iPhone is a trade mark of Apple Inc. registered in the U.S. and other countries. Android is a trade mark of Google Inc. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

MOSC1758-Tue Jul 28 00:00:00 AEST 2020

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