This service offers a premium phone-based assessment carried out by a local Telstra Small Business Expert and includes a report sent via email with recommendations, to help Small Businesses with an ABN and less than 100 full time employees digitise their business.

The report provides advice only, and the report and recommendations must not be relied upon as an alternative to advice from a qualified professional and you should ensure you monitor your own practices and investigations.

Refer to the Plan Cost table. 

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Use of this service is governed by a fair use policy, which deals with excessive use.  For further details visit  telstra.com.au/customer-terms/business-government

You're billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan.  Your first bill will be higher if you start your plan part way through the billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance.  If you do not fit this criteria, you will be billed in arrears.

If you have questions about your Telstra Business Service, please visit telstra.com.au/small-business/business-services or call us on 13 70 55.

Visit telstra.com/contactus for your support options.  Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there's something you're not happy with and you wish to make a complaint, visit telstra.com/complaints.  We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. 

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/business-government.

Report and recommendations must not be relied upon as an alternative to advice from a qualified professional and you should ensure you monitor your own practices and investigations. It provides advice only, and we do not guarantee, represent or warrant that it is free from errors or the recommendations contained will lead to a particular outcome or protect against all risks and vulnerabilities. We are not liable for any loss or damage suffered by you or any party as a result of the assessment, report or recommendations, and you agree that you are best placed to review the recommendations made within as they will or may impact you, and you must satisfy yourself as to their appropriateness for your needs.