Opening hours are listed below
Townsville
Shop 122 Castletown Shopping World 35-47 Kings Rd
Townsville
QLD 4812

Opening hours

  • Monday 9:00 AM - 5:30 PM
  • Tuesday 9:00 AM - 5:30 PM
  • Wednesday 9:00 AM - 5:30 PM
  • Thursday 9:00 AM - 9:00 PM
  • Friday 9:00 AM - 5:30 PM
  • Saturday 8:30 AM - 4:00 PM
  • Sunday 10:00 AM - 3:00 PM

Languages Spoken

Staff that speak these languages may not be available on the day you visit.

Remember to bring ID

We may need to check your ID instore to make sure you're the account holder. Bring a valid Australian driver licence or Australian passport when you visit.

New accounts require 100 points of ID.

Can we save you a trip?

Shop Online

Free delivery when you shop online

Order online from a range of products and get free delivery for orders over $100.

Smart Troubleshooting

Fix, setup or manage your services online

Run automated tests to resolve an issue with your Telstra products and services.

Activate

Activate your mobile

Activating your Pre-Paid or post-paid services can be done in a few simple steps.

Get help fast with the My Telstra app

The My Telstra app makes it easy to view services, bills and make payments on the go. Get the help you need without the wait.