COVID-19 has fundamentally changed the way we interact with each other. People are calling less and messaging more. Everyone is going online to find answers. That’s why we’re rapidly changing the way you can contact us when you need support.
Messaging in the My Telstra app is a convenient way to get help. Unlike our old Live Chat interactions, the conversation happens on your schedule. Just as you would experience in other messaging apps that you use, you can jump in and out of the MyTelstra messaging conversation as it suits you. And your history is always there so you have a record of the interactions.
Our always-on Messaging service also means no idle time between conversation, no dropouts, and a more personalised experience.
The types of queries we can resolve via Messaging include; billing, service, faults, sales for consumer and small business customers.
In-app messaging is the next step in our digitisation journey. It’s all part of our T22 strategy working towards simplifying our business while offering great service, all supported by Australia’s largest, fastest and smartest next generation network.
To access Messaging, download the My Telstra app.
