Xbox Series S - Xbox All Access

With Xbox All Access, you can currently take up either an Xbox One X or an Xbox One S console and get 24 months access to Xbox Game Pass Ultimate - which includes access to over 100 high-quality games, and online multiplayer with Xbox Live Gold. To get Xbox All Access, you need to have an existing or take up a new month-to-month plan. This includes month-to-month plans like mobile and fixed broadband plans. Customers who only have pre-paid or are small business customers are not eligible to take up Xbox All Access.

Xbox Game Pass Ultimate gives you a month-to-month subscription to access to over 100 high-quality console and PC games with new titles added all the time. Plus, enjoy all the benefits of EA Play (coming soon). Includes all the online multiplayer benefits of Xbox Live Gold.

Xbox Live Gold is your online multiplayer pass to the best competitive and cooperative gaming via your Xbox One console. With Xbox Live Gold’s online multiplayer network, you can play with friends and family on the sofa, or on the other side of the world.

Xbox Series S will be released on November 10.

No. You must have a consumer month-to-month mobile or fixed broadband plan.

No. You must have a month-to-month mobile or fixed broadband plan. You can take up a new month-to-month plan and then pre-order.

Here's how to get a month-to-month mobile plan. 

Here's how to get a month-to-month fixed broadband plan.

If you want to pre-order with Telstra, you will need to take up a new month-to-month mobile or fixed broadband plan and then pre-order Xbox All Access.

Here's how to get a month-to-month mobile plan. 

Here's how to get a month-to-month fixed broadband plan.

To get Xbox All Access, you need to have an existing or take up a new month-to-month plan. This includes month-to-month plans like mobile and fixed broadband plans. If you are new to Telstra, you must take up your new month-to-month plan then separately pre-order Xbox All Access. Customers who only have pre-paid or are small business customers are not eligible to take up Xbox All Access.

You will be able to pre-order Xbox All Access if:

1. You already have a month-to-month mobile or fixed broadband plan.
2. You take up a new month-to-month mobile or fixed broadband plan.

    (New customers must take up the new plan first.  Then pre-order Xbox All Access.)

 Small business and pre-paid customers are not eligible.

If you're already an Xbox Live Gold or Xbox Game Pass member, any days remaining in your membership(s) will be converted when you redeem the monthly Ultimate membership, and added to your Ultimate membership up to a maximum of 36 months. Xbox Game Pass Ultimate memberships are limited to 36 months. 
 
If you’re already an Ultimate member, wait until your existing membership has a prepaid balance that is less than 12 months before redeeming the 24-month Ultimate membership through Xbox All Access. You will be unable to redeem with more than 12 prepaid months of Ultimate. 
 
To check your prepaid balance, go to your  Xbox account. Note, once converted to Ultimate, Xbox Live Gold and other Game Pass memberships cannot revert. To find out more, visit the  Xbox Game Pass page.

If you cancel your service, your games pass balance will be updated within a 4 week period. If you initially delayed your activation and/or had pre-existing games pass ultimate credits that were converted to Games Pass Ultimate, your remaining months balance will be updated to ensure you have access to an equal amount of service for the months you have already paid for. 
 
If you are not entitled to any additional months of Games Pass Ultimate post cancelation, your access to the subscription will stop, unless you choose to add a credit card payment.

A pre-order is a confirmed order for a new device that has not yet been released. It also means your new device will be dispatched from the release date, according to your delivery wave.

You can pre-order online and secure your new Xbox console with Xbox All Access. You can also place your pre-order in store or over the phone during standard business hours.

When you place a pre-order this guarantees you a console. Please remember this is an official order.

No. Provided you meet the eligibility criteria, you will be able to pre-order Xbox All Access with either the Series X or Series S console for $0 upfront.

You are able to place one pre-order per customer account for the new generation consoles on Xbox All Access.

Yes. We'll send you an order confirmation once you place your pre-order. We’ll confirm your order details, delivery timeframes and important things you need to know.

You can cancel your pre-order up to 7 days prior to the estimated dispatch date shown on your order confirmation.

If you pre-ordered online, to cancel your order go to our Change of Order form.

If you pre-ordered in store, to cancel your order please contact the store.

No. You will need to place a separate order for any other products other than Xbox All Access.

A delivery wave/round indicates which delivery of stock from the manufacturer your order will come from, to provide an estimate on when you can expect delivery of your Series X/ Series S console. Please note we cannot ship until stock arrives in the country and this can be difficult to estimate accurately. Manufacturing and freight delays can and do occur, and these are out of our control. We will keep you updated on the status of your pre-order and any changes to delivery if they do occur.

At this stage, we have the below deliveries from the manufacturer: This dispatch date may change and Telstra does not guarantee dispatch of your Xbox on this date. We will advise you if this date changes.

Wave: 1 Estimated Dispatch: 9 November 2020
Wave: 2 Estimated Dispatch: 9 December 2020

Our standard shipping times are 1-5 days nationally from dispatch, however COVID-19 impacts are causing delays on some orders.

Your estimated console dispatch date is included in your pre-order confirmation. Our standard shipping times are 1-5 days nationally from dispatch, however COVID-19 impacts are causing delays on some orders. Your order should arrive within 10 days if you’re in a metro location. Regional orders may take longer. We’re doing everything we can to get your order to you quickly.

You can change your delivery address up to 7 days prior to the estimated dispatch date shown on your order confirmation.

If you pre-ordered online, to change your delivery address go to our Change of Order form.

If you pre-ordered in store, to change your delivery address please contact the store.

If you order in store, you can choose to have your console delivered to that store.

We will send you reminders throughout pre-order of your order status, expected delivery timeframe, and delivery preferences.