You should never try to move or alter our network infrastructure without authorisation. By law, only authorised people can work on our assets or enter a facility owned or operated by us. Any interference, including unauthorised entry or tampering, may result in legal action.
If your project requires the relocation of a Telstra asset, or for commercial works to be completed these works are quotable and chargeable to the party requesting these works. Please contact the Telstra Network Integrity Group, as they manage these processes for us. More information about these requirements are detailed below.
We aim to maintain, protect and safely relocate our telecommunications network, Australia's largest. It’s important we reduce the amount damage that occurs to this network, both to reduce the cost to the public and in the interest of health and safety.
In the past four years, there's been an average of 20,000 incidents nationally, at an average of nearly 55 per day.
With your help, we can reduce this number and avoid the risk of:
- injury or death to workers and members of the community
- costly damage to expensive assets
- unnecessary repair costs
- disruption to our services and inconvenience to the public.
To request relocation of a Telstra asset or commercial works to be completed, fill in the Relocation Request form, email us or call us on 1800 810 443 from 9:00am to 6:00pm AEST Monday to Friday.
Within 24 business hours, you'll receive an email response. This will provide you with a unique Project Reference number and additional details about the next steps involved.