Telstra is committed to fulfilling our obligations under the Customer Service Guarantee to connect and repair fixed line telephone services.
In addition, the terms of our licence as a carrier require us to publish detailed information every quarter (from 2022 onwards) on our performance in connecting and maintaining telephone services over our networks in regional Australia and dealing with inquiries and complaints in relation to those services.
The reporting obligation does not include performance information for telephone services provided over the nbn™ fixed line network.
Telstra divides its copper network into around 5,000 Exchange Service Areas (ESAs) to help us manage the regional network effectively. The information included in the report is specific to each ESA that straddles or is outside the nbn network’s fixed line footprint boundary.
Enter your street address to find out the name of your local ESA. You can then check the performance of your ESA during any quarter from January – March 2022 in the performance information reports below.
Start typing and a list of suggested addresses will pop up. If your address is not in that list, click on 'Can't find your address? Enter it manually' and complete all fields of the search tool.
If your manual search does not provide a result, please Get in Touch with us. Sometimes misalignments between addressing databases and functionality mean we need to search for your ESA manually.
We found multiple addresses. Please select yours from the list below.
Download the report for the dates you're interested in using the links below. The performance information on each report is organised by ESA.
If you don’t know the ESA you’re in, enter your address in the search bar above.
For more information about regional service performance, you can send us an email.
For general customer support, you can call to speak to us.