Our latest Chief Customer Advocate Report shares how we've helped improve digital inclusion and support customers facing challenges – and where we could head next.
Teresa Corbin is our Chief Customer Advocate. She is an independent advisor within Telstra whose role serves three purposes:
We believe everyone should have access to the digital world, no matter where they live or what challenges they face. Since the 2023 financial year, we've supported over 1 million customers in vulnerable circumstances - and our support keeps getting stronger.
Our latest Chief Customer Advocate Report shows we’ve made some great progress in helping customers in vulnerable circumstances. But we know there’s more to do.
We also made it easier for customers to get help when they need it:
Teresa Corbin believes we need to keep leading the way by supporting customers who are vulnerable. Telecommunications is increasingly considered an essential service, so this work is more important than ever.
She’s encouraging us to keep improving our products for customers in vulnerable circumstances, with a focus on affordable options for people on low incomes.
Telstra can set the standard for what an affordable service looks like: it should meet the essential connectivity needs people rely on, to fully participate in the digital economy.
It highlights our support for customers in vulnerable circumstances over the past year.
