Perks of being in a call centre at Telstra

Telstra employees Beck, Jasmine, and Amelia discuss their roles within the company's Contact Centres. They highlight the strong training and development opportunities at Telstra, including coaching and refresher programs.
Telstra Call Centre Team · 04 October 2023 · 3 minute read

[Energised & lively Music]

 

FOOTAGE: We open with the Telstra logo with a blue background.

 

FOOTAGE: Beck is standing in an outdoor space, under a shelter as she begins to speak. A small title appears on screen with Becks full name and title reading: "Beck Sharp, TCC Frontline Business Account Manager".

 

BECK: Hi, my name is Beck. I work for Telstra Business for front of House, for our Telstra Contact Centre.

 

FOOTAGE: Jasmine stands in front of a neutral-coloured wall as she begins to speak. A small title appears on screen with Jasmine's full name and title reading: "Jasmine Duturbure, Call Centre Agent".

 

JASMINE: Hi, my name is Jasmine. I've been working for our First Nations Connect call centre for up to a year now.

 

FOOTAGE: Amelia stands in her office as she begins to speak. A small title appears on screen with Amelia's full name and title reading: "Amelia Goodridge, Customer Service Sales".

 

AMELIA: My name is Amelia. I work for the First Nation Telstra call centre in Darwin.

 

FOOTAGE: Beck standing in an outdoor space, under a shelter as she begins to speak

 

BECK: Telstra have such a solid training structure. The constant coaching and feedback allow for continued growth and development.

 

FOOTAGE: Jasmine stands in front of a neutral-coloured wall as she begins to speak

 

JASMINE: Telstra does provide us with the training and refresher training we need so that we can feel confident in what we're doing.

 

FOOTAGE: Beck standing in an outdoor space, under a shelter as she begins to speak

 

BECK: We constantly have the chance to win prizes, get extra points towards those prize programs and you also have the chance to get that little bit of extra money in your pay cheque.

 

FOOTAGE: Jasmine stands in front of a neutral-coloured wall as she begins to speak

 

JASMINE: You have the opportunities to visit remote communities and learn new cultures.

 

FOOTAGE: Amelia stands in her office as she begins to speak

 

AMELIA: I feel valued every single day that I work here.

 

FOOTAGE: We close with the Telstra logo in front of an orange background, along with a search bar for ‘Telstra Careers’

 

[Music ends.] 

Telstra employees Beck, Jasmine, and Amelia discuss their roles within our Contact Centres. They highlight the strong training and development opportunities at Telstra, including coaching and refresher programs.

Beck, based in Telstra Business at the Contact Centre, highlights Telstra's strong commitment to training and development, with continuous coaching and feedback fostering employee growth. Jasmine, a member of the First Nations Connect call centre, emphasises the company's dedication to providing necessary training and refresher programs whilst Amelia expresses her sense of being valued at Telstra

The employees also mention incentives like prize programs and the chance to earn additional income. Furthermore, they emphasise the unique opportunities to visit remote communities and experience different cultures.

If you would like to explore career opportunities at Telstra, visit our careers page for more information.

By Telstra Call Centre Team

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