Help and support for TIPT

Get help and support for your TIPT services with our self-service portals, guides and information to help you manage your services.

Setting up your services

TIPT integration guide

Download the TIPT Integration guide. This is designed to assist your business with the TIPT integration, training and deployment activities needed to support your teams. Additional troubleshooting, tips and guides are provided in this guide.

Download guide

User guides for TIPT phones

Download quick reference and support guides to troubleshoot, update and manage your TIPT devices.

TIPT phone guides

User guides for TIPT administrators

Help and support for TIPT administrators. Download user and feature guides to help manage your Telstra TIPT services.

Administrator guides

UC Self-Service Portal


UC Self-Service Portal guide

Download the UC Self-Service Portal guide to make simple changes to your TIPT service.

Download guide


Login to the UC Self-Service Portal

Make simple adds moves changes in near real time with the UC Self-Service Portal.


Business Connect, Call Centre and miReception

Setting up your webex services

Download Webex app

One app, one download. Meet the all new Webex.


Getting started with Cisco Webex

The all new Webex brings everyone together to do exceptional work: One easy-to-use and secure app to call, message, meet and get work done.

Get started

Support for Webex Administrators

Support information for Cisco Webex Administrators.

Admin support

System Requirements and Support Policy

Webex is supported on specific versions of Windows, Mac, iPhone, iPad, Android, and Web.

System requirements

Webex Administrator login

Login to the Cisco Webex Control Hub.


Downloads for webex

API developers

The app development environment integrates the TIPT solution with customer business applications and consists of an open application programming interface (API) that is accessible over the internet by customers and third party developers. TIPT applications let you enable your business processes with the existing communication system, helping to reduce cost and increase flexibility. TIPT APIs are based on the latest developers’ frame works that are friendly to  developers and ideal for Web Applications. The APIs are simple, intuitive and consistent to make adoption not only easy but pleasant. TIPT APIs are open to the internet and private IP VPN. These are accessible by all TIPT users via CommPilot credentials.

Log in to your service

TIPT Administration Portal

TIPT Admin Portal over MPLS

MPLS log in

TIPT Administration Portal

TIPT Admin Portal over Internet

Internet log in

TIPT Call Centres

Call Centre over MPLS

MPLS log in

TIPT Call Centres

Call Centre over Internet

Internet log in

TIPT miReception

miReception over MPLS

MPLS log in

TIPT miReception

miReception over Internet

Internet log in

Help and support

For technical problems or faults, you can contact the TIPT Help desk 24/7, or email us or get the answers to your questions.

TIPT 24/7 help desk

Call 1800 287 289

Email our team

Email support