Route calls to various answer points.
Customers can leave a message when they call after hours or on busy
Have pre-recorded information for your callers to hear
Update voice recording immediately using a PIN
Allow callers to enter data from their keypad and be routed to a particular answer point.
Transfer callers to the store or office nearest them by having them enter their postcode on the keypad.
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.
We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.