Customer Contact Optimisation

Get more with each customer interaction

Consumers demand simplicity, transparency and 24-hour access when it comes to interacting with businesses. By increasing your contact options, customers can pick and choose how and when they can contact you.

Our customer contact solutions are designed to help you tailor the experience your customers have whenever and however they interact with your company.

Explore Customer Contact Optimisation solutions

Interactive Voice Response (IVR)

Speed up call re-direction, never leave a customer on hold again, and reduce costs with our self-service automated IVR.

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Why Telstra?

Experience that's second to none

We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.

We know what works

Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.

Solutions to augment your customer contact experience

Our wide range of products and services ensures that your organisation gets the solution that meets your unique business needs now and into the future.

Connect reliably in more places

Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.

Getting started

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Find a customer contact expert

Get in touch with the right expert for you.

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