Move between channels during an interaction in a single queue
Cloud-based voice, touch phone and text-to-speech
With standard response templates
See queues, response times, types of queries, and more
One point of administration across channels
Predictive, progressive and preview dialling modes
Our solution is fully cloud-hosted in the cloud with the simplicity of one partner across platforms and networks for easier, cost-effective management.
We’ve designed some of the largest contact centres in Australia, and manage 35,000+ contact centre seats with over 250 million customer interactions per year.
Our solutions are hosted onshore for data sovereignty in highly secure data centres, with local experts to help with successful migration.
You must use Telstra Inbound Services (1800/1300/13 numbers) for the delivery of inbound calls.
A minimum of five contact centre seats is required.
Private network access must be via a Telstra Next IP® network service (managed or unmanaged). Private network costs are additional to PureEngage costs.
All PureEngage data is stored and processed in Australia. The platform meets all industry standards to keep interactions secure and private.
What features and deployment models are PCI DSS compliant?
- PCI DSS 3.0 Level 1 – payment card data security
- SSAE 16 Type II - financial records and reporting standard
- SOC 2 Type II and/or ISO 27001:2013 - security management
Assurance of highly reliable operations through 99.95% target availability.