Customer Contact
Give your customers the experience they deserve
Explore Customer Contact solutions
We make improving customer experiences easy by integrating with your existing solutions, no matter how complex. Our expertise in consulting, design, procurement and management increases customer satisfaction while increasing your productivity and reducing costs.
Telstra Contact Centre Genesys Cloud
Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 10 to 500+ seats.
Inbound Services
Make it as easy as possible for customers to talk to you with inbound services.
Why Telstra
Experience that's second to none
We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.
We know what works
Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.
Deep understanding of vendor technologies
We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.
Connect reliably in more places
Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.