Move between channels during an interaction in a single queue
Cloud-based voice, touch phone and text-to-speech
With standard response templates
Monitor queues and agents, and respond in near real-time.
One point of administration across channels
Predictive, progressive and preview dialling modes
Telstra Contact Centre Genesys Engage datasheetLearn more about Telstra Contact Centre Genesys Engage.2 MB | pdf | Learn more about Telstra Contact Centre Genesys Engage.
All Contact Centre Genesys Engage data is stored and processed in Australia. The platform meets all industry standards to keep interactions secure and private.
- PCI DSS 3.0 Level 1 – payment card data security
- SSAE 16 Type II - financial records and reporting standard
- SOC 2 Type II and/or ISO 27001:2013 - security management
Assurance of highly reliable operations through 99.95% target availability.