For all channels - single queue or multiple queues.
Connect to or create your own applications
Workforce and quality management.
Cloud-based voice, touch phone and text-to-speech.
For common applications such as SalesForce, ZenDesk and MS Dynamics.
Monitor queues and agents, and respond in real time.
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“The PureCloud Contact Centre solutions helped us provide a higher level of customer experience.”
Manager, Oral Health Patient Flow | Oral Health Service Western NSW Local Health District
Our solution is fully hosted in the cloud with the simplicity of one partner across platforms and networks for easier, cost-effective management.
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We’ve designed some of the largest contact centres in Australia, and manage 35,000+ contact centre seats with over 250 million customer interactions per year.
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Our solutions are hosted onshore for data sovereignty in highly secure data centres, with local experts to help with successful migration.
Telstra is the only provider of the 100% in-the-cloud PureCloud solution within Australia, with the option to connect your SIP trunks and phones via the Telstra Next IP network.
All PureCloud data is stored and processed in Australia. The platform meets all industry standards to keep interactions and private.
Assurance of highly reliable operations through 99.95% target availability.