Avaya Unified Communications

One communications solution for staff collaboration and customer contact

Keep up with the increasing pace of business and the demand for richer multi-channel interactions from your staff and customers with a simple, unified solution from Avaya.

Equip your staff with powerful communications and visibility over their customer interaction history across different channels and devices. With impressive customer contact features, intelligent routing, robust reporting, and a single interface for internal and external contact management, Avaya Unified Communications can suit your operations regardless of size.

Avaya can also integrate with your existing communication systems and databases - and grow with your business easily through flexibility of simple or complex deployments.

With Telstra, you gain a complete solution - from equipment to design and deployment, plus option for partial or full support.

Key features

Multiple ways to contact customers

Create richer experiences for your customers on different channels and devices.

Simplified management

One interface lets you control how your people collaborate, while a single platform makes it easier to deploy and manage.

Intelligent routing

Match customer enquiries to available agents with the appropriate skills and knowledge.

Robust reporting

Gain deeper insight into your business to improve efficiencies across multiple fronts.

Benefits

Increased productivity

Your staff has access and visibility over previous customer interactions such as emails, instant messages and information screen pops so they can save time and speed up decision-making.

People in meeting looking at tablet device

Strengthened customer service

Agents can enrich customer experience through multi-channel contact with full customer history, intelligent routing and in-depth reporting.

Greater value from existing investments

A standards-based system integrates seamlessly with existing communication platforms, applications and databases.

More flexibility

Connect multiple sites and mobile staff and scale easily from five to thousands of users.

Why Telstra?

Reliable, high quality performance through the Telstra network

Consistently high-quality collaboration and application underpinned by our Next IP network and Australia’s largest mobile network.

A suite of leading technology, in one place

Transform your people and workplace with a full suite of integrated collaboration, cloud and connectivity solutions from our experts and leading technology vendors.

Our best-of-breed approach

Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.