One communications solution for staff collaboration and customer contact
Keep up with the increasing pace of business and the demand for richer multi-channel interactions from your staff and customers with a simple, unified solution from Avaya.
Equip your staff with powerful communications and visibility over their customer interaction history across different channels and devices. With impressive customer contact features, intelligent routing, robust reporting, and a single interface for internal and external contact management, Avaya Unified Communications can suit your operations regardless of size.
Avaya can also integrate with your existing communication systems and databases - and grow with your business easily through flexibility of simple or complex deployments.
With Telstra, you gain a complete solution - from equipment to design and deployment, plus option for partial or full support.
Key features
Multiple ways to contact customers
Create richer experiences for your customers on different channels and devices.
Simplified management
One interface lets you control how your people collaborate, while a single platform makes it easier to deploy and manage.
Intelligent routing
Match customer enquiries to available agents with the appropriate skills and knowledge.
Robust reporting
Gain deeper insight into your business to improve efficiencies across multiple fronts.
Benefits

Increased productivity
Your staff has access and visibility over previous customer interactions such as emails, instant messages and information screen pops so they can save time and speed up decision-making.

Strengthened customer service
Agents can enrich customer experience through multi-channel contact with full customer history, intelligent routing and in-depth reporting.

Greater value from existing investments
A standards-based system integrates seamlessly with existing communication platforms, applications and databases.

More flexibility
Connect multiple sites and mobile staff and scale easily from five to thousands of users.
Why Telstra?
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Reliable, high quality performance through the Telstra network
Consistently high-quality collaboration and application underpinned by our Next IP network and Australia’s largest mobile network.
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A suite of leading technology, in one place
Transform your people and workplace with a full suite of integrated collaboration, cloud and connectivity solutions from our experts and leading technology vendors.
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Our best-of-breed approach
Working with us means you also benefit from our established relationships with leading global technology providers and strong support by local channels and partners.
Getting started
Request a call back
Register your interest here and one of our solutions experts will call you back.