Telstra Liberate

Woman using her phone while mobile

Take your office with you

Telstra Liberate combines the best features of your desk phone and mobile, so you can get an office-like experience on the go. Boost productivity and address the challenges of fixed mobile convergence, even if your teams are mobile only. Our solution keeps your corporate identity without needing to introduce new devices, and optimises the tools you already have in place while increasing functionality and features. Empower individuals, teams and call groups with true mobility.

Unlike Over The Top (OTT) apps or VoIP, intelligence within the Telstra network delivers unified communications functions and voice to the mobile phone natively. And, because mobile calls use the Telstra mobile network, you also benefit from better call quality than apps using data channels.

Key features

Select your caller ID

Display either your mobile or work number, or remain anonymous for outgoing calls. 

Shift calls²

Move calls seamlessly between your mobile and work device.

Multi-device ring¹

If you have multiple devices, select which will ring when receiving incoming calls.

Liberate self-service portal

Administrators can invite, modify and remove Liberate services easily via the portal.

Call transfer

Transfer calls easily and directly to another team member.

Liberate companion app

Our simple-to-use and free to download app gives you full control of caller ID and more features, and access to self-help guides - all on an intuitive interface.

Benefits

Using your phone as a mobile office

Take your office with you

Give your teams the best features of the desk phone and mobile with a single, network-integrated solution.

Facilitate communication between teams and customers

Simply enhance communications between teams and customers

Empower your teams to stay in contact and better manage interactions with customers and each other – prioritising, managing and transferring calls across devices and within teams.

Two people meeting a checklist

Flexible options to meet your needs

Benefit from increased productivity whether you prefer to keep your desk phones, use softphones and mobiles interchangeably, or have a mobile-only workplace.

How it works

Telstra Liberate is different from Over The Top (OTT) apps or VoIP. We use intelligence within the Telstra network to connect your mobile as if it were an extension of your Private Branch Exchange (PBX), so that it works like a desk phone. And because mobile calls use the Telstra mobile network voice channel, you also benefit from better call quality than with OTT apps using data channels.

Outbound calls - Select the caller ID you show on outgoing calls to suit the situation. Call as your mobile number, work number or as anonymous.³

Inbound calls - Receive incoming calls to yourmobile number or work number. Adjust your incoming call settings with the Liberate companion app.⁵

UC Platform IndividualHunt group*Call centres* Select which of your devices will ring** Any data network Telstra mobile network Device Ring Outbound calls Select the caller ID you show on outgoing calls to suit the situation. Call as your mobile number, work number or as anonymous. 1 Inbound calls Receive incoming calls to your mobile number or work number. Adjust your incoming call settings with the Liberate companion app. 2

UC platform structure

Which Liberate service is for you?

multiple Internet Connected devices

Liberate Unified

Connect your mobile service to your existing Telstra landline service via Telstra IP Telephony (TIPT) or SIP Connect to get the best features of your desk phone on your mobile. Enjoy features like call transfer, call forwarding, simultaneous multi-device ring and unified voicemail. With Liberate Unified (TIPT), you also get compatibility with hunt groups and call centres. Use with the Liberate companion app. Your administrators also get access to the Liberate self-service portal.

Mobile phone

Liberate Mobile

Liberate Mobile combines your mobile, your work number and call management features so you can make and receive calls with your work identity on your Telstra mobile device. Enjoy features like call transfer, unified voicemail, hunt groups and more. Use with the Liberate companion app to get full control of your caller ID and more features. Your administrators also get access to the Liberate self-service portal to add, remove and manage numbers and users.

More about Liberate

Woman working on her phone on the go

Always in the right place with Liberate

Free people from their desks so that they can work in the moment and seize every opportunity.

Talking to a Telstra expert

The importance of fixed line numbers in a mobile world

Listen to one of our experts talk about the importance of fixed line numbers in a mobile world, for both your customers and your business.

Testimonials

  • Writing on paper

    “Telstra's Liberate solution helps to overcome several challenges in integrating UC&C and mobility solutions which overcomes some pain points faced by enterprises. Telstra Liberate solves the problem of integration of fixed and mobile communications and allows the business phone number to be displayed as the incoming call.”

    Dustin Kehoe, Head of Research Asia Pacific, GlobalData

  • Writing on paper

    “Telstra launched its new Liberate service, adding some much-needed simplicity to deal with the complexity of enterprise mobility. Telstra’s Liberate solution focuses on a simple but highly functional user experience. Liberate integrates a variety of facilities that a customer would normally expect from an in-house phone system.”

    Kevin Noonan, Chief Analyst, Ovum

Frequently asked questions

Why Telstra

Man connecting to the network

Only Telstra

Telstra is the first company in Australia to natively integrate desk phones and mobiles in a single network solution.

connecting across a city

Reliable, high quality performance through the Telstra network

Consistently high-quality collaboration experiences underpinned by our Next IP network and Australia’s largest mobile network.

Keeping abreast of the latest developments

Keep up with the latest innovation

Our accredited team and award-winning industry partners invest in innovation to make sure you benefit from the latest thinking.

Related products

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Telstra IP Telephony (TIPT)

Keep up to speed with voice, video, chat and presence all in one place.

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Communicating while online

SIP Connect

Use premise-based and hosted equipment to create the solution you need.

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Getting started

Receiving a call back from Telstra

Request a callback

Register here and one of our solutions experts will get back to you.

Find out more

Getting support from Telstra

Get support

Get the support you need.

Find out more

Things you need to know

¹ Not available for Liberate Mobile. Not the default setting for Liberate Unified (SIP Connect). Setup required.

² Not available for Liberate Mobile.

³ Caller ID feature differs per each Liberate variation.

⁴ Please review the 'Features for Each Liberate Variation' table on the Liberate data sheet for device compatibility.

⁵ Inbound call routing differs per each Liberate variation.

* Not available on Liberate Unified (SIP Connect)

Liberate companion app: The free companion app for Liberate can be downloaded on iPhone and Android mobile devices.

Liberate Unified: When Liberate Unified is enabled on a mobile service, all calls from the mobile in Australia will be charged based on the fixed service (TIPT or SIP Connect) calling rates. The mobile service will not be eligible for international call (IDD) add-ons.

Liberate Mobile: All calls on Liberate Mobile will be charged to the mobile service and mobile call plan, add-ons, and eligibility will still apply.

Using Liberate outside Australia: While roaming: 1) Liberate functionality works for incoming calls, but not for outgoing calls; 2) Your mobile plan’s inclusions, charges, and eligibility to add-ons for international roaming apply unchanged.

For more information on eligibility and restrictions, please contact a Telstra representative.