Telstra Liberate

Take your office with you with Telstra Liberate

Telstra Liberate combines the best features of your desk phone and mobile, so you can get an office-like experience on the go. Boost productivity and address the challenges of fixed mobile convergence, even if your teams are mobile only.

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Key features

Our solution keeps your corporate identity without needing to introduce new devices, and optimises the tools you already have in place while increasing functionality and features. Empower individuals, teams and call groups with true mobility.

Unlike calling through an app or VOIP, intelligence within the Telstra network delivers unified communications functions and voice to the mobile phone natively. And, because mobile calls use the Telstra mobile network, you also benefit from better call quality than apps using data channels.

Select your caller ID

Display either your mobile or work number, or remain anonymous for outgoing calls. 

Hunt Groups, Call Centres & Call Recording

Enable hunt groups and call centre across mobile agents. Enable call recording on mobile devices.

Call transfer

Transfer calls easily and directly from your mobile.

One combined voicemail

Your desk phone and mobile voicemails are combined into one mailbox.

Personalise your Liberate Service

Define a personal time schedule to choose outgoing caller ID; incoming call routing and; which devices will ring.

Liberate companion app

Allows you to shift, transfer and add calls as well as giving you access to call settings.

Benefits

Empower remote workers

Full office telephone functionality on mobiles, that would be traditionally found in an on-premise phone system.

Protect your Business Identity

Enable your workers to mask their personal mobile numbers and show your primary business number on their outgoing mobile calls.

Two people meeting a checklist

Integrate with your business applications

Integrate your mobile with your business processes such as CRM, call recording, billing and other applications.

create a mobile workforce image

Better manage your incoming calls

Enable call centres and hunt groups across mobiles and ensure you can answer your business number when staff are remote.

Cost Control

Avoid call forwarding charges from your desk phone number to your mobile with Liberate.

How it works

Telstra Liberate places the mobile at the forefront, bringing office phone features to your mobile. It works in place of the desk phone, but uses the native call dialler of the mobile.

Outbound calls - Select the caller ID you show on outgoing calls to suit the situation. Call as your mobile number, work number or as anonymous.

Inbound calls - Receive incoming calls to your mobile number or work number. Adjust your incoming call settings with the Liberate companion app.

CRM Integration

See how everyday business applications can be integrated with mobile phone calls to build richer customer experiences using Telstra Liberate.

Call steering

See how the moble call blocking and divert capability in Telstra Liberate gives your customers a better experience and improves your employee productivity.

Call identify management

See how Telstra Liberate helps manage your communication and your brand.

Which Liberate service is for you?

Choose between Liberate Mobile, Liberate Premium on TIPT or Liberate Unified for SIP Connect.

Features

Liberate Mobile

Liberate Premium on TIPT

Liberate Unified
(SIP Connect)

Desk Phone Option

No

Yes Yes

Softphone Included

No

Yes No

Multi-Device Ring

No

Yes Yes

Shift Calls

No

Yes Yes

Hunt Groups Included

Yes Yes No

Call Centre Option

Yes

Yes

No

Corporate Music on Hold

Yes Yes
No

Telstra Liberate: A demonstration based on customer examples

Learn how Liberate can work for your organisation by seeing the features demonstrated in a live environment.

Downloads

Testimonials for Telstra Liberate

Mitimes

“Enabling Telstra Liberate on the devices was fairly easy through the self-managed portal, as was adding users. Mitimes and Telstra Liberate with Telstra eSIM works great for firms as it supports using a second corporate number from the same device along with their mobile number. For a firm with a small team, Telstra Liberate offers a more professional outlook with a corporate landline number.”

Kirsten Rillo, Chief Executive Officer

WISE Employment

“Liberate is a great product, a world-leading product. That unification of mobile and landline allowing us to keep our corporate identity, but still allowing our staff to have a mobile number that they're known as amongst friends. Being able to move them within our organisation linking a landline to their mobile as they move into new roles is a great advantage. Otherwise, managing those assets can be a nightmare.”

Mick Havill, Chief Information Officer

GlobalData

“Telstra's Liberate solution helps to overcome several challenges in integrating UC&C and mobility solutions which overcomes some pain points faced by enterprises. Telstra Liberate solves the problem of integration of fixed and mobile communications and allows the business phone number to be displayed as the incoming call.”

Dustin Kehoe, Head of Research Asia Pacific

Ovum

“Telstra launched its new Liberate service, adding some much-needed simplicity to deal with the complexity of enterprise mobility. Telstra’s Liberate solution focuses on a simple but highly functional user experience. Liberate integrates a variety of facilities that a customer would normally expect from an in-house phone system.”

Kevin Noonan, Chief Analyst

Why Telstra

Only Telstra

Telstra is the first company in Australia to natively integrate desk phones and mobiles in a single network solution.

Reliable, high quality performance through the Telstra network

Consistently high-quality collaboration experiences underpinned by our Next IP network and Australia’s largest mobile network.

Keep up with the latest innovation

Our accredited team and award-winning industry partners invest in innovation to make sure you benefit from the latest thinking.

TelstraDev

Related services and products

Professional services

Workplace

Empower your people to work securely and productively.

More about Workplace services

Unified Communications

TIPT

Keep up to speed with voice, video, chat and presence all in one place.

More about TIPT

Unified Communications

SIP Connect

Use premise-based and hosted equipment to create the solution you need.

More about SIP Connect

Getting started

Receiving a call back from Telstra

Request a call back

Register here and one of our solutions experts will get back to you.

Register here

Getting support from Telstra

Get support

Get the support you need.

Help and Support

Things you need to know

Liberate companion app: The free companion app for Liberate can be downloaded on iPhone and Android mobile devices. 

Liberate Premium on TIPT: When Liberate Premium on TIPT is enabled on a mobile service, all domestic calls (local, standard and mobile calls) from the mobile in Australia will be included; International calls will be charged based on the fixed service (TIPT) calling rates. The mobile service will not be eligible for international call (IDD) add-ons.

Liberate Unified: When Liberate Unified is enabled on a mobile service, all calls from the mobile in Australia will be charged based on the fixed service (TIPT or SIP Connect) calling rates. The mobile service will not be eligible for international call (IDD) add-ons. 

Liberate Mobile: All calls on Liberate Mobile will be charged to the mobile service and mobile call plan, add-ons, and eligibility will still apply.

Using Liberate outside Australia: While roaming: 1) Liberate functionality works for incoming calls, but not for outgoing calls; 2) Your mobile plan’s inclusions, charges, and eligibility to add-ons for international roaming apply unchanged.

For more information on eligibility and restrictions, please contact a Telstra representative.