Telstra IP Telephony (TIPT)

All-in-one cloud collaboration

TIPT is a comprehensive cloud calling platform, offering a consistent experience across multiple devices and locations, helping hybrid workers to be more productive.

Interested? Let's connect

Key features

Powerful calling functions and mobile integration with Liberate

A cloud calling platform for the modern hybrid worker – where you need it – in the office, on the road or at home.

Meet, message, and collaborate with a modern and easy to use Webex interface

Cloud-based collaboration ensures you’ll always have the latest security updates and features.

Easily add new users and scale quickly via our self-service portal

Provision new users and scale up and down as needed, so you can you adapt your service as your business changes.

Benefits

Introducing Webex for TIPT

Take collaboration to the next level when you combine the power of TIPT with and an easy-to-use and secure cloud-based soft client, Webex.

Simple, effective collaboration

Bring your people together quickly and easily to get work done through a seamless and consistent user experience across multiple devices and locations.

The flexibility to grow alongside your business

Be sure your solution meets your needs, even as they change over time. Customise your solution using a range of plans, features and end points, and scale up or down as needed.

Drive productivity and innovation with APIs

Integrate your busines telephony, including Telstra corporate mobiles, with your business processes such as CRM, billing and other applications. For example, a call to your mobile could trigger a CRM record pop up.

Developer API content

Proven platform performance

With over half a million users and 250 million minutes of calls per month, TIPT is a reliable choice, supported by on-shore customer service and backed by Australia’s largest integrated national IP platform.

How it works

TIPT how it works diagram

Extended features and add-ons for TIPT

Office Telephony: Full office telephone functionality, traditionally found in an on-premise phone system, with the added benefits of embedded collaboration soft clients.

Call Centre: Create a call centre built for mobile users that’s great for traditional desk phone/soft phone users too. Agents can login, change availability and transfer calls all via their mobile. Handle incoming calls for single or multiple sites and across multiple numbers. Agents can be assigned to multiple queues and supervisors can get real-time reporting on agent availability and queue statistics.

Virtual Meeting Rooms: Combine with Virtual Meeting Room (VMR) to host multi-party video meetings using a single dial-in number on any compatible device; controlled via the companion smart phone app.

Liberate: Unify your mobile and desk phone in Telstra's Cloud to help maintain your business identity and call flows in a mobile-first world. Liberate provides unique call handling on your mobile with powerful API integration.

Call Recording: Calls can be recorded in the Telstra Cloud no matter the device - mobile / desk phone / soft-phone. Ensure compliance, analyse customer sentiment and drive employee improvement.

Self-serve portal: Add new users and features like call centre or reception packs in near real time.

TIPT Complete calling plan: Helps to give you more certainty around call costs with a fixed monthly price per user, per month, providing unlimited local, long-distance, and fixed to mobile calls within Australia.

Downloads for TIPT

Case studies and articles

More news and research

Case study

How Adelaide Football Club is driving fan engagement through its contact centre

18 Mar 2022

Case study

Simplifying billing and improving productivity for legal professionals

23 Jun 2021

Article

Working from home: three big lessons from 2020

04 Nov 2020

Article

The new workplace

02 Nov 2020

More news and research

Help and support

Enterprise support

Support

Telstra Enterprise TIPT help and support

Get help and support for your TIPT services with our self-service portals, guides and information to help you manage your services.

18 Apr 2021

Enterprise support

Why Telstra?

Our cloud collaboration solutions are designed to help you inspire brilliant teamwork while driving innovation and productivity for your organisation. By choosing Telstra Unified Communications, you will work with teams of experts who understand your business - and with the capability to deliver leading-edge solutions that help you define and deliver your strategies for today and into the future.

Superior network connection with advanced management

Our dedicated access using the Telstra Next IP® and Telstra’s Internet monitored from our dedicated centres can help provide high bandwidth and reliability to support increasing demand for secure and improved collaboration experience across devices and locations.

Extensive and flexible access

Our networks are among the largest in the country and are able to connect you from more places in Australia. TIPT is also available over any compatible network and anywhere you have internet in Australia.

Simplicity

As the first company in Australia to converge fixed and mobile capability in a single network-integrated solution, we are in a strong position to help satisfy the growing need for mobile first strategies through bringing the power of a desk phone to the users and the workplace.

Related products

Liberate

Take your office with you wherever you go with the best features of the desk phone on your mobile.

More about Liberate

Unified Communications services

Whether it's to create a borderless organisation or free people from desks, we'll help you find it.

More about managed services

Workplace

Knowing how to empower your people to work securely and productively from their home offices, in the office or on the go can be quite complex, especially if it’s not driven strategically with a partner who can then follow through with end to end capabilities.

More about Workplace services

Register here and one of our TIPT specialists will contact you with more information

Things you need to know

Please note that all TIPT Services in operation at your TIPT site must subscribe to a TIPT Complete Calling plan. To receive the TIPT Complete Calling Plan, all active numbers on your TIPT Service must have the same plan, at the same monthly rate, applied to them. An active number is a TIPT phone number with a basic, standard, or executive pack allocated to it. Devices subject to the TIPT Complete Calling Plan monthly charge may include equipment such as handsets, conference phones, and IADs, or users of Telstra Business Connect.

The TIPT Complete call plan rates are only available to calls originating from your IP Telephony service. All other call types not included in the TIPT Complete Calling plan will be rated according to your contracted rates or OCT, as applicable.

The monthly rate for the TIPT Compete Calling Plan is calculated by the total amount of active numbers on your TIPT. When you add or delete active numbers from your service, you are changing the amount of active numbers on your network. When you request such changes, we will audit the amount of active numbers on your enterprise to see if your eligibility for the monthly rate changes. If your eligibility changes, we may move you to another monthly rate at our discretion.

Installation and configuration charges apply as per current TIPT pricing.

The offer is only available on a 12- or 36-month contract term. Offers are valid for recontracting and new Business and Enterprise customers. Early termination of your contract will result in early termination charges being applied. This offer will not be valid in conjunction with other Telstra promotional offers unless otherwise specified. This offer is compatible with All-4-Biz plans taken out from 14/10/2014.

You must not use the TIPT Service under the TIPT Complete Calling Plan Discount in a way that Telstra deems to be excessive or unreasonable. Under the TIPT Complete Calling Plan Discount, excessive use will be defined as more than 1,200 calls per month from a single service. To ensure that excessive use is not taking place, we may audit your use of the service from time to time.