Telstra Special Services

We have decided to exit these services across all of Australia by 31 August 2022. We expect the underlying technologies and platforms supporting these services will cease being supported by the relevant vendors, meaning we will no longer be able to provision and maintain services to satisfactory levels.

To support this exit, we have decided to cease selling these services across all of Australia by 15 May 2021. For more information regarding the cease sale please refer to the Special Services possible changes after cease sale table.

In addition, we’re required to disconnect the copper network that is currently used to deliver Ethernet Lite, on a region by region basis, in alignment with the nbn™ rollout. We have already ceased selling Ethernet Lite in nbn rollout areas in accordance with the nbn standard cease sale timetable.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services. Required Measure 5(A) of the Migration Plan details the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection.

We have decided to exit these services across all of Australia by 31 August 2022, including all copper and fibre variants. We expect the underlying technologies and platforms supporting these services will cease being supported by the relevant vendors, meaning we will no longer be able to provision and maintain services to satisfactory levels.

In addition, we’re required to disconnect the copper network that is currently used to deliver copper services, on a region by region basis, in alignment with the nbn™ rollout.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services. Required Measure 5(D) of the migration plan details the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection.

We have decided to exit these services across all of Australia by 31 May 2022. Before this time, we expect that the underlying technologies and platforms that support these services would have ceased by the relevant vendors, meaning we would no longer be able to provision and maintain services to satisfactory levels. During this period we expect that the nbn™ rollout would reach up to 92% of Australian premises, and we’re subsequently being required to disconnect the copper network that is currently used to deliver ISDN services on a region by region basis.

Our Migration Plan outlines how we’ve agreed to progressively withdraw these services (further details of the disconnection processes that apply, any exceptions, and the process we will use to notify you about the timing for disconnection, are contained in Required Measure 5 (D) of the Migration Plan).

We have decided to exit these services across all of Australia by 31 August 2022, including copper and fibre variants. We expect the underlying technologies and platforms supporting these services will cease being supported by the relevant vendors, meaning we will no longer be able to provision and maintain services to satisfactory levels.

The ATM service exit is not impacted by the nbnᵀᴹ rollout.