Telstra Internet Direct

Fast, secure, and reliable internet

Run business-critical applications, and provide an ultra-reliable, consistent experience to your customers with Telstra Internet Direct. A secure and scalable, high-performing internet powered by one of Australia’s largest internet backbone. Keep your sites connected with our exceptional coverage and 24/7 business support enabling you to confidently engage with the connected world.

Request a call back

Key features

Redundancy paths and security built into the core network

Multiple redundant paths to the global internet and built in security at multiple layers with 24/7 monitoring to protect your information.

A premium, reliable, enterprise-grade internet connection offering Committed Information Rate

Experience consistent, fast, secure performance via a dedicated, symmetrical, enterprise-grade connection which offers Committed Information Rate to one of Australia’s largest internet backbones.

Extensive access points across Australia and to the world

Extensive coverage in Australia and overseas, and scale up easily with over 140 Points of Presence across Australia and 900 globally through our partners .

24/7 support for 365 days a year

Technical helpdesk, plus an online fault logging helpdesk dedicated to TID to keep your operations running smoothly in more places.

Symmetrical speeds for fast data uploads and downloads

Fast, consistent upload and download speed, even at peak times for enhanced cloud, video and VoIP experiences.

A wide choice of features plus additional options

A range of access types and speeds with an option of IPv6 addressing and integrating additional services.


Reliable internet with consistent performance

Get fast access to the internet and services with a dedicated, uncontended internet connection that gives you guaranteed bandwidth over the TID network.¹

Greater visibility and control with self-management tools

Take charge of your connectivity with self-management tools and enjoy more visibility and control.

Keep your communications and online transactions safe and private

Built in security measures at multiple layers and devices enables you to confidently engage with the online world.

Future ready

Flexibility to connect to the nbn™ network and integrate additional services including security, cloud and network solutions as your business grows.

Improved connectivity, lesser outages

With target availability of 99.95% for the Telstra Internet Direct Core & Edge network², your business experiences less outages and remains more connected.

How it works

Case studies

Catholic Education WA

“Consolidating our IT systems and improving our network efficiency enables us to connect each of our schools and foster more collaboration within our own system.“

Dr Debra Sayce, CEWA Executive Director

Download case study


  • “Telstra has enabled us to transform our company and deliver better experiences to staff and customers with a high performance, future-ready technology platform."

    Rod Stanimirovic, Financial Controller, Primary Sales Australia Pty Ltd.

  • “Telstra has always been willing to offer contemporary and innovative solutions to our significant business challenges. This enables us to maintain service excellence.”

    Peter Stewart, CEO Paraplegic & Quadriplegic Association of South Australia (PQSA)

Frequently asked questions

Why Telstra

person using smart phone in a crowd of people

One of Australia’s most powerful and reliable internet solutions

Our TID core network is designed to a 99.995% network availability to keep your business moving. Our network is continuously growing and improving, reflecting our $8 billion investment to boost its performance and resiliency.

Exceptional experience and expertise

We connect Australian businesses to what matter the most through the combined experience and expertise of 1,500+ tech professionals and 400+ accredited ICT partners across metro and regional Australia.

Business expert illustration

End-to-end control and visibility

Have more control and visibility over your network - our 24x7 helpdesk and management using advanced tools and state-of-the-art network operations centre help keep things running smoothly.

Getting started

Request a call back from Telstra Enterprise

Request a call back

Register here and one of our solutions experts will get back to you.

Register here

Things you need to know

1. Your access service can affect actual speeds experienced.

2. Your service’s end to end availability is also dependent on your access service.

3. Depending on the access chosen , please refer to your OCT.

Service Availability: Services, access types and bandwidth options not available to all areas or premises.

Speeds: Actual speeds experienced can vary due to various factors including your access service type, your premises' maximum line speed, hardware and software capability and configuration, and type and source of content downloaded.