Telstra Internet Direct
Fast, secure, and reliable internet
Redundancy paths and security built into the core network
Multiple redundant paths to the global internet and built in security at multiple layers with 24/7 monitoring to protect your information.
Extensive access points across Australia and to the world
Extensive coverage in Australia and overseas, and scale up easily with over 140 Points of Presence across Australia and 900 globally through our partners .
Symmetrical speeds for fast data uploads and downloads
Fast, consistent upload and download speed, even at peak times for enhanced cloud, video and VoIP experiences.
A premium, reliable, enterprise-grade internet connection offering Committed Information Rate
Experience consistent, fast, secure performance via a dedicated, symmetrical, enterprise-grade connection which offers Committed Information Rate to one of Australia’s largest internet backbones.
24/7 support for 365 days a year
Technical helpdesk, plus an online fault logging helpdesk dedicated to TID to keep your operations running smoothly in more places.
A wide choice of features plus additional options
A range of access types and speeds with an option of IPv6 addressing and integrating additional services.
Reliable internet with consistent performance
Get fast access to the internet and services with a dedicated, uncontended internet connection that gives you guaranteed bandwidth over the TID network.¹
Greater visibility and control with self-management tools
Take charge of your connectivity with self-management tools and enjoy more visibility and control.
Keep your communications and online transactions safe and private
Built in security measures at multiple layers and devices enables you to confidently engage with the online world.
Flexibility to connect to the nbn™ network and integrate additional services including security, cloud and network solutions as your business grows.
Improved connectivity, lesser outages
With target availability of 99.95% for the Telstra Internet Direct Core & Edge network², your business experiences less outages and remains more connected.
Catholic Education WA
“Consolidating our IT systems and improving our network efficiency enables us to connect each of our schools and foster more collaboration within our own system.“
Dr Debra Sayce, CEWA Executive Director
“Telstra has enabled us to transform our company and deliver better experiences to staff and customers with a high performance, future-ready technology platform."
Rod Stanimirovic, Financial Controller, Primary Sales Australia Pty Ltd.
“Telstra has always been willing to offer contemporary and innovative solutions to our significant business challenges. This enables us to maintain service excellence.”
Peter Stewart, CEO Paraplegic & Quadriplegic Association of South Australia (PQSA)
Frequently asked questions
This service includes:
- A high-performance symmetrical enterprise-grade Committed Information Rate internet service connected via Telstra Points of Presence (PoPs) around Australia; and
- A dedicated Telstra Fibre single uplink or fully redundant access service to connect your site to our PoP.
We offer 50Mbps to 100Gbps with Single Uplink & Unprotected configurations. Fully Redundant configurations are also available. Please contact your Sales Representative for availability regarding Fully Redundant options.
Telstra Internet Direct Core and Edge Network provides a target availability of 99.95%*.
Service assurance targets for TID is Business Plus 24 x 7 with 12-hour Urban restoration target. Enhanced SLA’s can be purchased according to your business requirements.
One of Australia’s most powerful and reliable internet solutions
Our TID core network is designed to a 99.995% network availability to keep your business moving. Our network is continuously growing and improving, reflecting our $8 billion investment to boost its performance and resiliency.
Exceptional experience and expertise
We connect Australian businesses to what matter the most through the combined experience and expertise of 1,500+ tech professionals and 400+ accredited ICT partners across metro and regional Australia.
End-to-end control and visibility
Have more control and visibility over your network - our 24x7 helpdesk and management using advanced tools and state-of-the-art network operations centre help keep things running smoothly.
Things you need to know
- Your access service can affect actual speeds experienced.
- Your service’s end to end availability is also dependent on your access service.
- Depending on the access chosen , please refer to your OCT.
Service Availability: Services, access types and bandwidth options not available to all areas or premises.
Speeds: Actual speeds experienced can vary due to various factors including your access service type, your premises' maximum line speed, hardware and software capability and configuration, and type and source of content downloaded.