Business and Enterprise Trade-In

The program includes device collection, device assessment and valuation, secure data deletion in line with NIST standards, detailed reporting, and recycling for devices at the end of their lifecycle. Assurant also offers a valuation so you can unlock the value of your unused devices.

The Business & Enterprise Trade-In program is managed by Assurant Inc. Assurant is an independent partner that specialises in device management solutions and delivers this service worldwide.

Any Telstra Business or Enterprise customer based in Australia with a valid ABN is eligible to participate in the Business & Enterprise Trade-In program. If you are a consumer or small business customer wanting to trade in less than five devices, you can use Telstra Trade-In.

Not at this time. The program is only open to Telstra Business & Enterprise customers.

Not at this time. The program is only available in Australia.

Just let Assurant know if you need secure packaging or if you have your own. They'll send you shipping labels and organise a courier to come and collect your devices at a time that suits you.

Assurant can supply you with secure packaging to ensure devices are protected during shipping. Alternatively, you can use your own packaging if you prefer. Your Assurant Trade-In Specialist can help you choose the most appropriate method to suit your needs.

Assurant will respond to you within 2 business day of contact. Once Assurant receive your returned devices, they will assess and provide a valuation within 10 business days. Most customer will receive funds via their chosen method within 4 weeks of first contact.

Use the Trade-In Estimator to get the most up-to-date estimate of your device's current trade-in value.

There are a few different ways you can get started. Complete Assurant’s online Trade-In application form, call Assurant on 1300 013 300, or send an email to Enterprise.Services@Assurant.com. Alternatively, your Telstra Sales Specialist/Client Partner can help get things started for you.

A dedicated Assurant Trade-In Specialist will guide you through the process and can help select the right options to meet your organisational needs.

Yes, as long as the payment hasn't been finalised. If you wish to cancel, your Assurant Trade-In Specialist can assist.

You can trade-in devices such as smartphones, tablets, wearables and laptops. To check if a specific device is eligible, please use the Trade-In Estimator. Your Assurant Trade-In Specialist can help you with any other questions relating to device eligibility.

The minimum number of devices Assurant can accept is 5. There is no maximum. If you have less than 5 devices & qualify as a Telstra Business or Enterprise customer, please contact Assurant to discuss your options.

Your Assurant Trade-In Specialists will identify any Activation and/or MDM locked devices in the initial assessment and work with you to unlock these devices. Any devices that can be unlocked will then be re-assessed to confirm the relevant trade-in value. Devices that cannot be unlocked will not have a trade-in value, but can still be securely recycled. This may incur a $10 (excl GST) per device processing fee. All fees are subject to prior discussion and agreement with you.

You can check individual device estimates through the Trade-In Estimator. Alternatively, your Assurant Trade-In Specialist can provide an indicative estimate of your device’s maximum trade-in value.

Each device will be assessed by Assurant and categorised as either good, fair, poor or recycle. Aspects such as whether the device powers on and the physical condition will determine the grade for each device. Assurant will provide you with a detailed device condition & functionality report for you to approve before the valuation is finalised.

Good Condition means the device is fully functional and is not locked in any way. While there may be some signs of wear and tear, these are minimal to medium such as a few light scratches and/or minor marks on the screen and casing that do not adversely affect the appearance of the device. The device screen and/or casing has no cracks, chips or dents, and there are no missing parts. The device is free from any liquid damage and has not undergone any unauthorised repairs with third-party parts. Poor battery health will not impact condition and it will still be considered as a Good Condition device.

Fair Condition means the device powers on, and is not locked in any way. The display is fully functional with no LCD issues. There may be heavy signs of wear and tear, such as dents, deep scratches, cracks or marks on the front or back glass and casing that do not affect the functionality of the LCD/screen. The device has no missing parts, is free from any liquid damage, and has not undergone any unauthorised repairs with third-party parts.

Poor Condition means the device powers on, and is not locked in any way, and is free from any liquid damage. There may be obvious signs of heavy wear and tear, such as multiple deep scratches or significant and multiple cracks & marks on the screen & casing that may affect the functionality of the device. There may be issues with the LCD such as discolouration or dead pixels. The device may have previously undergone unauthorised repairs with third-party parts.

Ineligible / Recycle Condition means the device cannot power on, is activation locked, or the make/model no longer holds any trade-in residual value, and therefore is valued at $0.

Yes, the final trade-in value may change based on the condition of the device once inspected. If this does happen, Assurant will contact you with a revised quote for approval before your trade-in is finalised. You can accept the new value or request your devices are returned to you.

Yes, however this may affect the trade-in value. Any changes to the trade-in value will be detailed in a Device Condition & Functionality report that will be sent to you for approval before the valuation is finalised.

Yes, we can provide an estimated range of potential trade-in values for devices over 12, 24, and 36 months.

All pricing will be reviewed within three months of the trade-in to ensure you receive the best value for your devices.

You have flexibility in how you’d like to receive your funds. Assurant can arrange to credit your Telstra account or deposit directly into your organisation’s bank account.

Credits to your Telstra account typically appear within 1-2 billing cycles. Direct bank transfers typically take five business days from when you accept your trade-in quote. Your trade-In specialist will keep you updated throughout this process.

Devices with a trade-in value incur no fees. For devices that are unable to be unlocked or at the end of their lifecycle, and you wish to have data securely erased before recycling, a $10 excl. GST processing fee may apply. All fees are subject to prior discussion and agreement with you.

For support, reach out to your Assurant Trade-In Specialist at 1300 013 300 or Enterprise.Services@assurant.com. Support is available on business days from 9am to 5pm (AEST). Alternatively, consult your Telstra Sales Specialist or Client Partner.

Yes. Every device is subjected to data erasure in compliance with NIST 800-88 standards. Assurant will also provide you with a certificate confirming the secure and complete data deletion.

At the end of the trade-in process, you'll receive a comprehensive report detailing trade-in values, SKUs, device grades, and other key metrics. Assurant will also provide data destruction certificates and payment remittance details for your records.

Devices will be refurbished and resold, as long as they still have value. Any unusable devices are responsibly recycled through our Telstra eCycle Program partners. Assurant will also send you a recycling summary certificate and an environmental benefits report.

To complete your trade-in, we need to capture a range of information about your company, your Telstra account and your devices.

Customer information will only be used to complete the trade-in order. 

All customer data is housed on a secure platform within the Australian Eastern Region.

Yes. Assurant’s Information Security Program is aligned with the ISO/IEC 27001 framework and includes comprehensive policies and standards. These are structured by security domains and mapped to enterprise-level controls, providing clear guidance on implementation. This enables a consistent, standards-based approach to protecting data and managing information security risks across the organisation.

Yes, Assurant's information security program covers all operations, services and system including those that process sensitive data.

Yes, Assurant supports Azure AD / Microsoft Entra ID Single Sign-On (SSO).

All production data, backups and fail-over backups are stored at rest in Assurant’s dedicated Azure tenant hosted in Australian regions; the data never leaves Australia in transit.

Assurant works only with third-party vendors that have passed rigorous security assessments and are contractually bound to the same strict data-protection standards as Assurant. Sensitive data is shared solely on a need-to-know basis, using the minimum information required, and vendor compliance is continuously monitored by Assurant’s Vendor Risk Office.

Yes. Assurant engages a qualified, authorised, and globally recognised third-party security firm to conduct annual enterprise-wide penetration testing, ensuring its infrastructure meets rigorous security standards.

Assurant’s OmniSuite of applications integrate device diagnostics testing, centralised application management, data analysis, video and image capture and data erasure. This enables certified, NIST800-88 compliant device erasure, secure data storage, automated reporting, and backup protocols within an integrated, centrally managed solution.

Business & Enterprise Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Business & Enterprise Trade-In, you must be a Telstra Business, Enterprise or Government customer with a valid Australian Business Number (ABN), trading-in a minimum of five devices. Not available to customers with devices on Telstra Upgrade & Protect or Telstra Mobile Lease plans. You may only trade in smartphones, tablets or smartwatches from Assurant’s list of eligible devices. The credit offer will vary depending on your smartphone, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit can be applied to your Telstra ten-digit account number or to your business bank account.