Telstra Device Buy-back

Simple, secure & sustainable buy-back solutions for unused devices

Moorup logo

Paving the way towards a sustainable future for technology.  One device at a time. 

We’ve made it simple for Telstra customers to realise the benefits of getting buy-back for their unused devices.

We partner with Moorup our sustainability buy-back partner to offer simple, secure and commercially sustainable solutions for customer’s e-waste. 

Did you know...

23.5 Million

Mobile phones are unused across Australia1

20.4 kg

e-waste is generated per capita in Australia, (5th highest in the world) 2  


Phone material can be recovered3

Get rewarded for keeping your old devices out of landfill

Organisations can trade-in their unused smartphones and tablets for Telstra credit, which can then be applied to new devices, allowing you to upgrade your teams to the latest devices for less.

Reduce ownership costs

Use the buy-back value of your old device to offset future expenses

No additional costs

Pricing includes providing collection boxes, collecting devices, data and certificate erasure and device recycling

Secured data erasure

All secure data erasures are verified and certified with ISO 27001 and ISO 14000, NIST 800 -88 (Clear and Purge), and a certification of erasure issued on completion.

Supporting the Circular Economy

Trading-in unused devices has many environmental benefits. Devices are resold for re-use or recycled when beyond repair, reducing the amount of e-waste. This helps your organisation meet its Sustainability Goals and supports the Circular Economy.

How it works

Find the value of your devices

Get indicative pricing for your devices via your Telstra Account Executive or Telstra Partner.

Devices collected for free

We’ll send you custom collection boxes for your devices once you've approved the quote.


Get credit on your Telstra Mobile Account

We’ll assess the device and securely erase your data, and credit your Telstra Mobile Account.

How many unused devices are in your organisation?

To find out more about buy-back, speak to your Client Executive today or contact us for more information.

Frequently asked questions

Moorup is a Telstra’s enterprise sustainability partner. 

They are an Australian technology company, whose mission is to extend the lives of electronic devices, helping customers save money, while helping the planet become more sustainable. 

Moorup (meaning: “Life” in the Woi Wurrung language of Australia’s First Nations people). Moorup has helped hundreds of Telstra Business, Enterprise and Government customers achieve sustainability outcomes, by providing an end-to-end solution to buy-back, refurbish, donate and recycle your smartphones, tablets and ICT equipment.

Moorup offers companies and individuals trade-in solutions to reuse, recycle and donate devices locally and globally. Their team of telecommunication experts is passionate about reducing the amount of e-waste we create and helping to bring connectivity to unconnected consumers through donations. 

Moorup is a B Corp Certified company and operates under Second Hand Dealers License (VIC): SHD-0016444. Trade-in for device is provided by Moorup Technology Pty Ltd. 

Buy-back can be used for a broad range of devices, including smart phones, tablets, laptops and ICT equipment.

Moorup will complete an assessment to determine the value of your devices.  This will be based on:

  • Working Condition: ability to turn on the device, the condition of the screen and whether its features are working (buttons, camera, mic or speaker not damaged) 

  • Appearance: The size and number of scratches, dents or chips.

  • Any activation locks which have not been unlocked that prevent us for accessing your device e.g. Apple’s iCloud or Android’s Google Account  

  • MDM Enrollment: Device is still enrolled in Mobile Device Management  

Credit will be applied as a bill credit to a Telstra Mobile account within two bill cycles. 

Moorup uses best-in-class Enterprise & Government Grade Secure Data Erasure Diagnostic tools and processes that are compliant with ISO 27001 and ISO 14000, NIST 800 -88 (Clear and Purge).  All items of hardware containing storage media are verified thereby ensuring any sensitive data and licensed software has been removed or securely overwritten prior to reuse.  All erasures are verified and certified through a tamper-proof audit trail. Customers are provided with a summary certificate of erasure on completion. 

Devices that are Beyond Economic Repair are responsibly and securely recycled at no cost by Moorup via Telstra E-Cycle partner, Mobile Muster.  95% of the materials are recovered and recycled to the R2 Responsible Recycling Standard. Moorup provide customers a Recycling Summary Certificate and their environmental benefit after each Trade-in. 

Your Client Executive or Account Executive can provide more information, or contact us via the Telstra Device Buy-back enquiry form.