Overview
Built in 1987, London City Airport (LCY) today handles millions of passengers rather than the thousands it was originally designed for. Due to the physical location of LCY, it had limited scope for physical expansion. LCY’s transformation of IT processes, people and technology was achieved with the expertise and assistance of Telstra Purple.
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0business services migrated to private cloud
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0-minutereduction in aircraft turnaround time
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0impact on passengers or airlines
Challenge
Managing the rapid growth to accommodate LCY’s strategic vision.
LCY's strategic outlook aimed to cater to 6.5 million passengers by 2025, while also seeking to allure additional airlines, routes, and a prospective buyer for the airport.
This rapid growth was challenged by physical expansion constraints. A network transformation was required to migrate critical services offsite to a private cloud while refreshing LAN and other infrastructure on LCY campus.
Solution
Leveraging new technologies with the expertise of Telstra Purple.
LCY’s management developed a parallel growth strategy using new technologies to speed up throughput and attract new customers and airlines. The program focused on LCY’s proposition – the promise to customers that when departing, they can move from the departure lounge entrance to their gate in 20 minutes, and from arrivals hall to taxi or train within 15 minutes.
Telstra Purple experts worked closely with the LCY team, comprising of a multi-disciplinary group with responsibilities including business case development, technical architecture, service management, business continuity, security, RFP management and supplier selection, with executive sponsorship and direct involvement at Telstra Purple and LCY board level.
Approach
Enhancing IT performance and resilience to support the growth.
As part of the process, Telstra Purple:
- Completed an Infrastructure and network upgrade, LAN refresh, and improved service management.
- Provided governance and managed the transition to new systems and suppliers as part of an overall plan to improve performance, service levels and resilience.
- Closed existing onsite data centres, and transitioned core applications and services into managed co-locations.
Impact
Revolutionised efficiency at London City Airport.
LCY, in partnership with Telstra Purple, accelerated the increase in overall IT maturity from ad-hoc to measured and controlled processes, enabling:
- Migration of 31 business services to private cloud.
- Expansion of terminal and pier capacity expansion with review of SLA-aligned critical business services contracts.
- 4-minute reduction in aircraft turnaround time.
Telstra Purple provided governance and managed the transition to new systems and suppliers as part of an overall plan to improve performance, service levels and resilience, including:
- Meticulous planning and a strong risk management ethos allowed the program to be delivered with zero impact on passengers or airlines.
- Improved customer experience and speed at all touchpoints.
- The profile of IT raised to board level.
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