Overview
Empowering care for self-managed NDIS participants
Real Support Choices (RSC) is a revolutionary mobile platform that simplifies care processes for self-managing NDIS participants. From booking carers to paying them, RSC includes scheduling, financial tools, timesheet and reporting capabilities.
With changes to the NDIS, participants needed a better tool to simplify their care management. The tool also had to be secure to protect participant and carer data, reliable and accessible for access and management from any device, and flexible so as to avoid paying for resources when not in use.
The changes in the NDIS scheme have offered the opportunity to provide participants with more care under the same package. These changes required a simple, secure and flexible tool to interact with, and the NDIS required a solution that had the capability to scale up as more participants signed on.
Solution
Addressing NDIS policy changes: a collaborative approach
In a strategic partnership, Telstra Purple and RSC joined forces to tackle the challenges posed by the National Disability Insurance Scheme (NDIS) policy changes. Their collaborative process was marked by agility, innovation, and a commitment to improving user experiences.
Agile development in Microsoft Azure:
The Telstra Purple team adopted an agile approach, seamlessly transitioning from design to implementation. Leveraging the power of Microsoft Azure, they developed an application that addressed critical aspects of NDIS self-management.
Streamlining NDIS processes
The RSC app, powered by Telstra Purple’s expertise, revolutionized NDIS processes. Cumbersome manual tasks were replaced with intuitive features, allowing users to navigate self-management effortlessly. A few clicks in the RSC app now accomplish what used to be time-consuming and repetitive.
Ongoing support for RSC
Telstra Purple didn’t stop at development. They stood by RSC throughout their journey, providing continuous support. The collaboration exemplified how technology, agility, and empathy can transform policy challenges into practical solutions.
The collaboration between Telstra Purple and RSC demonstrates the power of innovation and teamwork in addressing complex policy changes. By streamlining NDIS processes, they’ve made a positive impact on users’ lives.
Impact
An innovative digital transformation for care
Telstra Purple has successfully developed an intuitive and secure application, ensuring the protection of sensitive information and offering seamless accessibility across various devices. Designed with elasticity, the application conserves resources when idle, while also accommodating the growing user base of RSC as it expands.
In collaboration with RSC, Telstra Purple has crafted a transformative digital tool poised to significantly enhance individual lives. This venture into autonomous care management showcases:
- the capabilities of Microsoft Azure, facilitating the creation, testing, and deployment of applications within fortified data centres;
- the effectiveness of agile methodologies in navigating project intricacies, including adapting to policy shifts; and
- the profound impact of prioritizing user needs in technology initiatives, yielding substantial advantages for end-users.
The automated processes have made it faster, more accessible, and more cost-efficient - thus empowering the participants to have more visibility and control over their care.
Erik Hopwood
Co-Founder and Director at Real Support Choices.
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