Learn how to choose the right business internet plan. Our 5-step guide covers tech, speed, modems, support and security to help you find a business internet plan that works for you.
The internet is critical for nearly every business. Whether it’s a morning team video call, or collaborating on your latest merchandise designs, you want smooth, uninterrupted digital experiences.
Business internet services over the nbn's network help you connect to the internet with confidence. With different plans and providers available, how can you choose a service that suits your business’ needs? In this article we break down the key things to consider.
The first thing to check is whether the nbn's network is available at your business address. There are over 12 million premises connected to the nbn's network, or ready to connect, so it’s likely you’ll have access to an nbn service.
If you’re unsure whether your premises is nbn ready, you can check your address online to determine the nbn's network availability in your area.
The nbn's network uses different technologies and the type of technology used to connect your premises can limit service provider offerings available to you. When you check if your address is nbn ready, be sure to note the technology type available at your address.
Two of the most common types of nbn technologies are fibre to the premises (FTTP) and fibre to the node (FTTN).
Services running on FTTP technology tend to have the highest maximum speeds.
Learn more about FTTP and FTTN
If there's no network availability on the nbn's network, or your business address is not nbn ready, our address checker tool will show you alternative business internet options.
Business Internet Only plans let you bring your own (BYO) modem to connect to a new business internet service. If you have an existing modem that works well and is compatible with the business internet plan you want, then this can help you save money.
Your modem plays an important role in delivering your business internet service. Make sure you understand how to assess if your modem will meet your needs on a Business Internet Only plan.
Learn more about Business Internet Only plans
Business Internet Plus plans come with a Telstra Smart Modem included and can help ensure you have the benefits of the latest tech. They come with added support and access to features that can help boost your business internet reliability and security.
Explore all Business Internet nbn plans from Telstra
The speed of the nbn's network connection will influence your internet experience.
Some of the common things you might want to do as a business can rely on a higher nbn upload speed as well as download speeds.
These include:
Higher upload and download speeds can help you be more productive. Learn more about why upload speeds matter for business.
Service providers show speeds in Mbps (megabits per second), using the typical maximum speed for the plan.
Here is an example of how different speeds might meet different needs:
nbn50 plans are good for:
nbn100 plans are suited for:
nbn250 or other high-speed plans are suited for:
Explore how high speed internet can benefit your business.
Remember that several factors influence the speed you experience. These include in-premise set-up and wiring. Familiarise yourself with these simple tips to make sure your workplace Wi-Fi is well set up.
It’s worth looking into how your potential service provider approaches support. Capabilities can vary widely. What ongoing support does the provider offer? Who will support you and how can you access them? And is that in line with what’s important to you?
When you sign up with Telstra for a new nbn connection, we conduct a pre-connection assessment to get you ready for installation, send you regular updates on your order progress, and check in with you after connection to ensure everything works as expected.
Once you’re up and running, you can get support from Telstra Business Specialists when you need it, in-store, over the phone and online. Plus, you’ll have access to 24/7 nbn tech support.
Different business internet services may come with different back up options. Check how the service provides reliability and resilience to minimise the impact of downtime. This is critical if your business relies on internet connectivity to carry out your day-to-day operations.
Telstra Business Internet Plus plans come with a Telstra Smart Modem included and offer uncapped mobile backup in areas where there is mobile coverage available. This means that in the event of a fault on the nbn's network, your modem can switch your service to the mobile network automatically. We’ll switch your service back to the nbn's network when the fault is resolved.
The safety and privacy of your business and its data is a paramount concern. Check whether the service provider offers security measures such as two-step verification and 24/7 network monitoring.
Telstra’s advanced cyber security measures and expert security team helps stop cyber threats and scams before they even get to you. And we block millions of cyber threats every single day.
Choosing the right nbn plan for your business can be a challenge. There are many options. Start by understanding what’s available at your premises. Then think about speed, your modem, support and security to help you make an informed choice.
Think about the future too. Business conditions can change rapidly, and you want the ability to change with them. Look for no lock-in plans that offer flexibility to make changes easily. That way, you can adjust your business internet solution as your business evolves.
nbn®, nbn co and other nbn® logos and brands are trademarks of nbn co limited and used under licence.
Originally published June 2023, updated December 2025.
Request a callback from your local Telstra Business Technology Centre and we'll be in touch to discuss your needs.
Find the right connection to power your business.
