Adaptive Collaboration for your business

Your team works as one. Your tools should too.

Connect, communicate, and collaborate using our Adaptive Collaboration business solutions and keep your team aligned, productive, and ready for what’s next.

What is Adaptive Collaboration?

Adaptive Collaboration is a unified communication solution that helps you collaborate with your team and customers. Choose Telstra Cloud Calling for Business or Microsoft Operator Connect for Business and experience easy-to-manage modern telephony using an app or handset.

Select an Adaptive Collaboration plan for

For businesses using traditional telephony or third-party collaboration platforms and want to streamline their communications.

$26.40 /mth per line

Actual costs depend on how many numbers you have assigned to users, plus any features and add-ons you have set up, on your monthly billing date. More on pricing.
  • Make and receive calls using cloud-based IP phones and collaborate with the Unified Communication add-on.

Business benefits:

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For businesses using Microsoft Teams that want to enhance their collaboration by adding calling.

$19.80 /mth per line

Actual costs depend on how many numbers you have assigned to users, plus any features and add-ons you have set up, on your monthly billing date.
Requires additional Microsoft 365 Business licences which must be purchased separately.
  • Make and receive calls to landline or mobile phone numbers directly through Microsoft Teams.

You can also add:

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Need help getting started?

Adaptive Collaboration Professional Service for Business

Collaboration goes beyond just communication tools. We’ll help set up your call flows and connect your compatible handset devices on-site to ensure your solution is running smoothly for a seamless end-to-end collaboration experience.

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Talk to us about collaboration

To discuss how to better connect and collaborate with your team and customers, request a call back or visit a Business Technology Centre. We’ll help find an Adaptive Collaboration solution that best fits your business needs.

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What you can do with Adaptive Collaboration

Unify your communication tools

Skip the hassle of separate systems by bringing calling, messaging and meetings together in one place.

Enable remote work

Empower your team to collaborate, whether in-office, at home, or anywhere with a suitable internet connection.

Enhance customer experience

Strengthen your first customer touchpoint with auto attendant features that route calls efficiently and reduce missed opportunities.

Scale with your business

Adjust your communication tools to match seasonal demand with flexible plans you can adjust month-to-month.

Frequently asked questions

Microsoft Operator Connect for Business

If your business uses Microsoft Teams and wants to enhance collaboration with integrated calling, Microsoft Operator Connect for Business is best suited. It embeds calling directly into teams, seamlessly integrating with your existing workflow.

Telstra Cloud Calling for Business

If your business uses third-party collaboration platforms or you're looking to modernise traditional phone systems, Telstra Cloud Calling for Business is best suited. It brings your collaboration tools together in one place and replaces your old phone system with a modern, cloud-based setup you can manage from almost anywhere.

Both plans enhance how you collaborate and are managed via the Adaptive Collaboration portal. Your choice comes down to the tools you’re currently using, how you want to manage your communications and what will suit your business best. If you’re not sure, we’ll help find the right solution for your business that’ll enhance the way you connect and collaborate.

If you choose Microsoft Operator Connect for Business you will need:

  • a suitable internet connection from a provider of your choice
  • a valid ABN or be the Account Owner or have Full Authority on a Telstra Business Account (we can create this for you)
  • an Eligible Microsoft 365 Business licence with the Microsoft Teams Phone Standard Add-on
  • a PC or tablet with the latest operating system.

If you choose Telstra Cloud Calling for Business you will need:

  • a suitable/adequate internet connection from a provider of your choice
  • a valid ABN or be the Account Owner or have Full Authority on a Telstra Business Account (we can create this for you)
  • a PC or tablet with the latest operating system.

The Webex client is a powerful collaboration tool from Cisco included in our Adaptive Collaboration suite. It enables your team to make calls, host video meetings, send messages, and share content, all from a single platform that works across multiple devices.

Unified Communications User Add-on required plus either Webex Basic, Webex Standard, or Webex Premium add-on depending on your needs. Additional charges apply.

The Adaptive Collaboration Management Portal is a self-service platform that allows you to manage your Telstra Cloud Calling for Business and Microsoft Operator Connect for Business services without relying on external support.

Using the Adaptive Collaboration Management Portal you can:

  • Add new numbers or migrate existing ones as you need (up to 15 numbers in total).
  • For Telstra Cloud Calling for Business you can manage users, hunt groups, auto attendants and other advanced calling features. For Microsoft Operator Connect for Business ese features can be managed in the Microsoft Teams admin centre.
  • Set up backups to maintain service during outages.
  • Oversee settings, view activity logs and manage your services in real time.