It looks like you are using an older version of Internet Explorer.

telstra.com.au may not display correctly and some of the features may be unavailable to you.
If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to update your browser.

How to unlocked your mobile.

If your mobile phone is locked, you need to enter your PUK (Personal Unlocking Key) code. Your code is 8 digits long and resets your mobile PIN so you can start using your phone again.

If your phone is asking you to enter a PIN:

Enter any PIN into your mobile handset, e.g. 0000
Press OK or YES
Repeat until your phone asks you to enter your PUK
You will then be able to reset your PIN

 

Remember to always keep your PIN and PUK code private so your phone is secure.

Get PIN / PUK

For more information on unblocking your phone, chat with us on CrowdSupport

Not what you're after? Here's how to remove the network lock restriction from your iPhone