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Unlock Your Mobile

If your phone is blocked, you need to enter your PUK (Personal Unlocking Key) code. It’s 8 digits and it resets your mobile PIN so you can start using your phone again.

It's easy to find out your PUK code by either:

Use our quick online form

Your Telstra Tools (you need to be registered to have access)

How to retrieve your PUK code

If your phone is asking you to enter a PIN:

  1. Enter any PIN into your mobile handset, e.g. 0000
  2. Press OK or YES
  3. Repeat until your phone asks you to enter your PUK
  4. You will then be able to reset your PIN

Remember to always keep your PIN and PUK code private so your phone is secure.


For more information on unblocking your phone, chat with us on CrowdSupport

Not what you're after? Here's how to remove the network lock restriction from your iPhone