Mobile phone settings

Showing 10 articles

• What’s pay-as-you-go international roaming?

• How to check your roaming usage

• What should you do when you receive a fail email or SMS?

• What’s an International Day Pass and how does it work for small business?

• How do I upgrade my phone on a Business Lease Plan?

• How to make calls while overseas

• How to update Call/Service barring settings?

• How to unlock my phone with a PUK code

• What are Third Party Content Purchases

• $35 Team Plan

• What's included in my mobile phone plan?

• Divert my phone to my MessageBank

• How do I set up and activate my iPhone?

• How do I forward calls on my mobile?

  Jump to:

  > What is call forwarding?

  > How to use Call Forward Immediate

  > How to use Call Forward Busy

  > How to use Call Forward No Answer

   

  What is call forwarding?

  Call forwarding is a feature on your phone that allows your to forward or redirect incoming calls to a number of your choice.

  Call Forward Immediate: any calls made to your primary office phone are immediately redirected to a number of your choice.

  Call Forward Busy: if your phone line is busy when someone calls, they’ll be immediately forwarded to another number of your choice.

  Call Forward No Answer: if there’s no one to answer your phone, they’ll be sent to another number of your choice. The default ‘no answer’ delay is 20 seconds, or about seven rings. But you can set any delay you want from five to 55 seconds.

  Standard call charges apply for forwarding calls.

   

  How to use Call Forward Immediate

  To switch on:

  1. Dial * 2 1
  2. Enter the phone number you want to forward calls to, followed by #

   

  To switch off:

  1. Dial # 2 1 #

   

  How to use Call Forward Busy

  To switch on:

  1. Dial * 2 4
  2. Enter the phone number you want to forward calls to, followed by #

   

  To switch off:

  1. Dial # 2 4 #

   

  To check if call forward is on or off:

  1. Dial * # 2 4 #
  2. Listen for the announcement.

   

  How to use Call Forward No Answer

  To switch on:

  1. Dial * 6 1
  2. Enter the phone number you want to forward calls to when there’s no one to answer your phone, followed by #

   

  To change the delay before calls are forwarded:

  1. Dial * 6 1
  2. Enter the phone number you want to forward calls to, followed by *
  3. Enter your preferred time delay in seconds, followed by #

   

  To switch off:

  1. Dial # 6 1 #

   

  To check if call forward no answer is on or off:

  1. Dial * # 6 1 #
  2. Listen for the announcement.

   

• What is Telstra One Number?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How to use your connected Apple Watch + Cellular?

• How am I charged for calls and texts from my cellular-enabled smart watch?

• What should I do if I lose my cellular-enabled smart watch?

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• How do I check my mobile data usage?

• How do I set up and manage your data usage notifications?

• My mobile data speed is capped. Will I be charged for excess data?

• How do I add more data to my mobile or mobile broadband?

• What happens when I change my mobile plan?

• How do I cancel my mobile plan?

• How do I know if my mobile plan has shared or non-shared data allowance?