How do I forward calls on my mobile?

What is call forwarding? 

Call forwarding is a feature on your phone that allows you to forward or redirect incoming calls to a number of your choice.  

Call forwarding is included in all plans with unlimited call allowance.

Types of call forwardings

Call Forward All Calls Unconditional

Forwards calls to another number immediately. 

Call Forward No Answer

Forwards calls if you don't answer within 15 seconds. 

Call Forward Unreachable

Forwards calls if your phone is switched off or out of network coverage.   

Call Forward Busy

Forwards calls when your phone is busy. 

How do I set up call forwarding?

Many mobile phone handsets allow you to set and remove call forwarding using your dial pad menu.   We recommend using manual call forwarding codes to make sure it’s updated correctly.

  1. Open the dial pad

  2. Enter the code sequence

  3. Send

To turn on call forwarding

  1. Open the dial pad
  2. Enter ** Forwarding code * Phone number (including area code) * 10 #
  3. Press Call/Send
For example, to forward All Calls Unconditional, enter **21*(phone number to forward calls to, including area code)*10# then press Send.

To turn off call forwarding

  1. Open the dial pad
  2. Enter ## Forwarding code #
  3. Press Call/Send
For example, to deactivate Call Forward Busy, enter ##67# and press  Send.

To check call forward status

  1. Open the dial pad
  2. Enter  *# Forwarding code # 
  3. Press Call/Send
For example, to check the on/off status of Call Forward No Answer, enter *#61# and press Send.

What are the call forwarding codes and settings?

Call forwarding types and codes 

Forwarding type Forwarding code
Call Forward All Calls Unconditional 21
Call Forward No Answer 61
Call Forward Unreachable 62
Call Forward Busy 67

 

Call forward settings and code sequences

Setting Code sequence
Turn on call forwarding ** Forwarding code * Phone number (including area code) * 10 #
Turn off call forwarding ## Forwarding code #
Check call forwarding status  *# Forwarding code # 

Other call settings

Restore call forwarding to Messagebank

To restore all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank, 

  1. Enter **004*101# from your Telstra mobile
  2. Press Call/Send

Remove call forwarding to Messagebank

To remove all three conditional call forwarding settings (Busy, No Answer, No Reply) to MessageBank

  1. Enter ##004# from your Telstra mobile
  2. Press Call/Send

Good to know:

Both of these actions will set the default ring time of 15 seconds. 

The default time before an unanswered call diverts to another number on Call Forward No Answer is 15 seconds.   

You can change this to any duration between 15 to 30 seconds, in 5 second increments. 

  1. On your Telstra mobile, dial ** 61 * 101 ** (number of seconds required - 15, 20, 25 or 30) #
  2. Press Call/Send  

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